Hotel Valencia Riverwalk

This has to be one of the most customer focused establishment I have been a patron of in years. Jaime and Sergio were amazing with the care and attention that they showed our group. Every meal was outstanding and I have not seen a hotel cook beef so well.

Super clean room, great experience and we’ll definitely be back on our next visit to San Antonio!!

While I did not get to experience this lovely property, which is highly recommended on several platforms, the customer service at the front desk is special. I was pleased to meet and speak to Myrikal M., the front desk concierge and personnel. She was extremely skilled in hospitality. I was unable to complete my reservatioon due to illness and the distance I had to travel. I kindly asked for reimbursement, and she granted it. With the approval of Roger S., the supervisor/lead, on the morning of March 4, 2026, at 8:20 am CST/6:20 am PST, I was granted a one-time courtesy due to the circumstances. It is my pleasure to report such a warm and welcoming team at the Hotel Valencia Riverwalk in San Antonio. Please consider staying here as the welcome is genuine, and the service is top shelf. They will treat you with respect, active listening, and humanity. I'm planning to book here during my upcoming San Antonio trip to enjoy the city's beauty and hospitality. I will recommend this first-class hotel to everyone I know and encounter, with gratitude. A must stay property near the Majestic Theater and Empire Theaters.

I’ve always appreciated the beauty and atmosphere of Hotel Valencia, and Naranja absolutely delivers on aesthetics. The space is stunning, the drink menu is extensive and well-curated, and the valets were genuinely helpful and friendly. Unfortunately, the service inside didn’t match the setting. I arrived ahead of friends for happy hour and sat at a wrap-around banquette, holding two small tables for the rest of our group. The bar was about half full, with one bartender working. A server brought food to the guests next to me and removed one of the two tables I was using—to set down a single plate—despite there being multiple open tables nearby. It felt unnecessary and awkward. More concerning was the lack of basic service flow. After requesting a food menu (and later additional menus for my arriving guests), I still was not asked if I’d like a drink. Even when the bartender delivered the menus several minutes later, there was another clear opportunity to offer something—still nothing. By the 20-minute mark, I had yet to receive even a glass of water. The bartender appeared rushed and overwhelmed, which suggests a staffing or layout issue more than anything personal—but at $15 per cocktail in a luxury hotel setting, guests reasonably expect attentiveness and awareness. The energy inside felt chaotic, which is the opposite of the polished vibe the hotel projects. Downtown hospitality should feel intentional and elevated, especially in a property this beautiful. I truly hope management addresses what feels like a recurring “common sense” service gap—not just here, but at several spots downtown lately. The setting is worth it. The service just needs to catch up.

Our first time in San Antonio. This hotel is perfectly located for The Alamo and Riverwalk. It is a short (very short) walk to both attractions. Our room (303) was described as a Superior King. It was clean and spacious. It seems to have been updated within the past year or so. Noise? Generally the room was quiet but: Try to avoid getting a room on the lower floors facing N. St Mary Street as the garbage is picked up early in the morning and is very loud. The atmosphere in the lobby is welcoming but the decor is dark to the eye. Loud, and I mean loud, noise (music) is playing all day and was annoying and distracted from the atmosphere. Check in was slow but they were training a new clerk. The staff could not have been more polite and courteous. The exercise room is on the third floor, is clean and has what you need to work out. We didn't use any other services to comment on.