Hotel Valencia Riverwalk

The hotel itself was very nice, clean, and comfortable, and we genuinely enjoyed our stay. Unfortunately, the unexpected fees at checkout left a very negative impression. We were charged a $22 per day destination fee that was never made clear to us before or during check-in. In addition, we paid $70 per day for valet parking. Before handing over our keys, we specifically asked about parking since we were hotel guests, and we were told valet was included for guests. Based on that information, we used the valet service. When I called after noticing the charges, I explained what we had been told. Instead of acknowledging the possibility of a miscommunication, I was told their staff is trained to explain the valet fees and that the charges would stand. Unfortunately, that was not our experience, and they refused to make it right. The hotel itself deserves praise, but I would strongly encourage future guests to ask for every fee in writing before checking in or using any hotel services. Between the daily destination fee and valet charges, our bill increased by hundreds of dollars in unexpected costs. Transparency goes a long way, and I hope the hotel improves how these fees are communicated to guests.

For a mid range hotel this was excellent value for money and was right on the river walk. So judging room and service for the price we paid, this is why I’ve given it 5 star and would stay again

Great hotel in perfect location and amazing staff

Be careful and watch your bill. They charged me for smoking in the room when I did not. So watch out for illegal and unethical billing after you leave the hotel.

I read the reviews and we selected the Valencia. Our bad as it was just not a good place for us. We made reservations for a specific type of room only to find out they oversold and did not have the type of room we reserved. They tried to make it up by saying we will upgrade at no charge. I said I didn’t want the upgrade as we wanted the room we booked. After trying to get the room we reserved we gave up. Later the next day we find that they do not clean rooms daily unless requested. That was just adding to our frustration of staying. I am not able to recommend this hotel . It was just a bad experience from the go.