JW Marriott San Antonio Hill Country Resort & Spa

Loved our stay at this property. We had a lovely room with two queen beds. Very quiet and clean. The water park was so nice and just what we needed for a few days RnR. We will definitely return to this beautiful resort.

Used urine pads were left in our bed under the fitted sheet from someone's previous stay! I did not originally plan to write a review, but the failure of the Marriott team to properly address this situation has left me no choice. We checked in on December 28, 2025, and stayed in a room with a king bed and a pull-out couch for our two young sons (ages 4 and 2). The bed appeared to be made with clean sheets, and like most guests, I did not think to pull back the fitted sheet to inspect the mattress. On our last day, after our third night, we removed all the bedding to make sure nothing was left behind. At that point, we discovered several used urine (“pee”) pads placed directly on the mattress under the fitted sheet. This was absolutely disgusting. My children slept in that bed for three nights, unknowingly on top of someone else’s used urine pads. My wife immediately went to the front desk. The staff member was polite and issued a $300 credit. I requested a full refund of the room charges (excluding meals), as this is a serious sanitation and health issue. We were told we would receive a follow-up call on January 5th, but no one ever contacted us. At this point, it feels like Marriott is simply hoping we will forget about what happened. We will not. This experience was unacceptable and completely inconsistent with the standards we expect from a Marriott property.

The hotel has none of what used to make JW Marriott special. Beds are not comfortable, we had to ask for new pillows. At night there was line at the bar to grab a drink and sit wherever you could, service was non existent. No one greeted us for check in much less helped with our bags. Multiple calls went unanswered and most staff seemed new and untrained. We did not go to the water park which seemed to be a main attraction. Breakfast quality was really good.

Ok, so, went to run the stars at night half marathon. Excited to see resort. Because they also had a crap load of Christmas for kids stuff going on, paying resort guests couldn’t park for free, you were forced into valet parking. Hotel is nice, and rooms are big, but, having worked for Marriott, it sure needed a lot of work. Wallpaper coming off, wood all scratched, carpets are gross. The restaurant floors were disgusting. That being said, after a certain point in the morning, you were forced to buy the buffet which is 35 dollars. Most of the restaurant folks were overwhelmed, they had far too much going on and not able to staff enough and the attitudes were showing. Walls were paper thin and we heard all kinds of kids screaming and women being super loud. Everything was astronomical in price and there isn’t a need to do that. People are there, they will buy things, price them at least reasonably. We had to pay the resort fee even though we had zero intentions on using the resort and our “free drinks” were for just 2 drinks and we had 3 people in the room. I would never go to stay just to stay at this place…unless I’m going again for the race, I won’t be back, it just was not worth the money.

One of the best Marriott properties in Texas that I have been too. Welcoming staff and great accommodations for any type of visit. Large gym and spa for use with plenty of weights and machines for use. Multiple store and restaurants on property to enjoy while here. Rooms are upgraded and large with a huge television. I always enjoy a room that has a tub, great to use after playing golf to relax the muscles.