JW Marriott San Antonio Hill Country Resort & Spa

Our family (2 young children 6 & 1) spent spring break at the JW Marriott San Antonio Hill Country and it was AWESOME. The grounds are really beautiful, our room was lovely, and the pool/waterpark is epic. I believe there were 6 slides my 6 year old son could ride, and a fun baby pool area for our toddler. We never even made it over to the beach because A) we didn’t even know it was there, and B) we had plenty of fun doing the slides and lazy river! At nighttime they offered s’mores and there were kids all over the grassy knoll playing soccer and football. It was a Spring Break paradise. The buffet in the morning was good, and room service was also tasty. We stayed in a golf suite to accommodate my 1 year old needing her own dark space. The patio was lovely. There was also a fun cotton candy machine that was a big hit! We highly recommend this hotel for families.

Our stay at the JW Marriott Hill Country Resort & Spa in San Antonio was so disappointing. My son booked the hospitality suite for his family. He has 3 children. The oldest is almost 3, his middle child is almost 2 and the youngest is 3 months. We were going to have an adjoining room (a door opens within the 2 rooms). When we arrived, the receptionist wasn’t the most amicable. After much discussion, she gave us our rooms, but as she handed over the keys she mentioned that the rooms were located in an area undergoing what she called a “beautification project.” In reality, this meant remodeling noise from 10am–5pm. That simply would not work with 3 children under the age of 3. We returned the keys, and after more discussion she finally found us 2 rooms, though they were no longer adjoining, which was very disappointing. We first went to my son’s room, which was the hospitality suite with a king Murphy bed. (This room cost over $800/night). After about 20 minutes in the room, the kids were running around, so we lifted the Murphy bed to give them more space to play. OMG — it was so dirty underneath. There was trash, candy wrappers, and debris all over the floor, and it clearly had not been cleaned in a very long time. I had to go into the hallway to find a cleaner to vacuum and clean the area. The room itself looked nothing like the pictures on the website. It felt very run down, like it hadn’t been remodeled in 25 years. The baby beds they provided were also extremely uncomfortable — just small portable cribs with hard slats on the bottom and no cushioning. The kids hardly slept. We were supposed to stay 2 nights, but after such a poor experience we decided to leave after just one night. We checked out hoping my son would receive a refund. Overall, this was not a good experience, and I would never recommend this place for a family vacation. The rooms felt unclean, outdated, and poorly maintained

Customer service should receive a 0

This was a great trip. The grounds of the JW Marriott San Antonio are beautiful and well kept. Golfing was prohibitively expensive so we didn't partake. But the water park was a blast which is why we went here. Fun slides. Very long lazy river. Huge pools. They do need more seating by the pools though. There are plenty of loungers if you wander away from the main pools, but by the pools it is all taken up early in the day. All staff was friendly and welcoming. Quick check in process. The hotel has a lot of hidden things to do for kids, such as a game room off the lobby with shuffleboard and pool and chess, and nightly smores for free. The video game room was underwhelming though (few games, most of which were broken). Food overall was good, although overpriced (as is with most hotel restaurants, and if you don't have a car here, you are a captive audience I suppose, or you can do delivery). Pizza place was good. Sports bar is what you would expect. Breakfast options limited, basically Starbucks or the Cibollo Moon expensive buffet (which was tasty). Only disappointment was the poolside grill. Way overpriced and small portions. The cheeseburger at the pool grill was more expensive than the cheeseburger at the nice steakhouse on property!!! (once again, captive audience I suppose) Rooms were comfortable and clean, and quiet. Furniture is showing its age, and there is limited drawer space for clothes, but bathrooms were large, and we had a nice balcony to watch the stars from. Overall, we would not hesitate to come back. Just wandering the grounds after dinner was impressive. Kids will be entertained at the pools/water slides. You don't come to a JW Marriott expecting a budget trip, so just have the right mindset for prices, and you will be fine. The bad reviews are unjustified based on our experience.

Just got home from a week long stay at the JW Marriott. Overall great experience and trip at the hotel. Staff were helpful, friendly and available when needed. Rooms were as expected (outside of the water pressure feeling a bit weak). The pools, lazy river and water slides are incredible and the reason to stay here (assuming you are not a golfer). We have three young kids and the pool with sand was a home run. Since it’s only 4 ft. It allowed us the ability to sit in a beach chair and enjoy the sun and surrounding while keeping an eye on the kids. We did two days in San Antonio seeing the sights and two days at the hotel/pool, and wished we had one more day at the pool. Opportunities for improvement: 1.). Another true restaurant is needed. The wait times for the 1 true restaurant, Cibolo Moon, were ridiculous at times, both for breakfast and dinner. First time going to a hotel and wanting to spend the money on the breakfast buffet but was told there was a 45 minute wait. Yes, there are other places you can get food, but outside of the steakhouse which isn’t kid friendly there isn’t another sit down restaurant (I don’t consider the sports bar a sit down option). 2.) More poolside chairs/benches would be nice. Unless you are going to go get in line at 7:30 am to go put your stuff down on a chair/bench when the gates to the pools open at 8, prepare to to be frustrated in your search. We ended up pulling chairs into the beach area and sitting there after not being able to find benches. 3.) Prices for food and drinks. I have stayed at a lot of nice hotels and resorts and felt like the prices for food and drinks were high compared to comparable places. I recommend going to the grocery store to pick up some breakfast stuff (e.g. bagels and fruit) and keeping it in the fridge. Use UberEats or DoorDash to have food delivered. All that being said, we had a great time, recommend the hotel to others and will likely be back.