JW Marriott San Antonio Hill Country Resort & Spa

This is f###### stupid we hate to pay an early fee because we wanted to leave early. Why you ask because we had to pay for everything, and we had a horrible sleep. The converters also had brown spots. Never f###### come here. Not a descent fridge, no microwave and we had already paid for two nights why should we fing pay again.

Hotel surrounding are beautiful - on arrival after booking a room with balcony we open the door to find the windows all covered in plastic due to renovations.with scaffolding outside. They did change our room which was in my opinion for the cost per night tierd looking and in need of a refresh for the cost. We have been to JW Marriott Clearwater and the food was amazing and well worth the money but the food in the San Antonio one was average. I think for the cost per night it was not worth it.

Our stay at the JW Marriott Hill Country Resort can best be described as “death by a thousand paper cuts.” For a resort charging roughly $700 per night, I expected my family to feel welcomed and taken care of. Instead, it felt like every single thing we tried to do came with another fee, restriction, or unnecessary hassle. Want to use a locker? Fee. Want to use the advertised sauna? Fee — and you can’t even go look at it before paying. Want certain chairs by the pool? More money. It seemed like everywhere we turned, there was another charge. Even the little things were handled poorly. They gave me a complimentary drink ticket, which I accidentally left in the room. I explained this and asked if they could simply honor it. No. Apparently, even a free drink voucher for a guest paying $700 a night requires strict enforcement. Meanwhile, the resort was under construction, the rooms were merely “OK” and felt tired and somewhat run down, and the beds were hard and uncomfortable. The one genuinely redeeming part of the resort was the waterslide, which my family enjoyed. What bothered me most, however, wasn't any single fee or inconvenience. It was the attitude. I brought my concerns to the front desk, and they essentially fell on deaf ears. There was no meaningful effort to make things right or even make me feel like they cared that we were disappointed. That's ultimately the problem: hospitality is supposed to make guests feel valued. At this price point, you shouldn't feel like the hotel's primary objective is figuring out another way to charge you. When a family is spending $700 a night, the experience should feel special. Instead, we felt nickel-and-dimed at every turn. Fees out the ying-yang, mediocre rooms, uncomfortable beds, construction, and a staff that seemed indifferent to our concerns. I've stayed at plenty of expensive hotels and understand that resorts charge premiums for certain amenities. But there's a difference between a premium resort and an experience that makes you feel like every interaction is another opportunity to extract a few more dollars from you. Unfortunately, this stay left such a bad impression that I've decided I will not stay at a JW Marriott again. There are too many hotels that understand hospitality and appreciate their guests to spend this kind of money somewhere that made us feel anything but appreciated.

This property is only recommended if you have several kids and want to take them to a water park. There was an incredibly long line for check-in. After a few minutes, my husband saw the Bonvoy member desk. The bell service was disappointing. We had our room number when the valet unloaded our bags. We saw the valet attendant write the number on the tag, and he assured us luggage would be delivered within "5-10 minutes." An hour later, after walking the grounds, we spotted our luggage at the bell desk, so we just took our own cart upstairs. HOWEVER, at check-out, we were not allowed to take a cart unaccompanied -- which we found ironic. My husband noted it was my birthday weekend in the reservation. We ate at the hotel restaurants (and therefore had to supply name and room number) at least 4 times (plus check-in) and it was not mentioned once. So, why ask folks if they're celebrating anything? The food and restaurants need an overhaul. The pizza restaurant was only open in the evening, and the sports bar had a limited menu. We received breakfast buffet passes but one morning, the server didn't ask for our tickets so we were unable to tip on the room. Daniel was extremely friendly and hospitable. We never once saw a grounds keeper picking up trash or tending to the overflowing trash cans. We saw several employees in their black shirts and jeans, standing around the pool area, while we all walked in our bathing suits. There is an abandoned, broken wooden trash can on the lazy river that was not emptied for 2 days in a row. I would think a lifeguard could take a trip around the lazy river at the end of the day to collect discarded cups and trash. This property allows for the public to access the pool so there are non-guests on site. This is not a place for a couple's retreat; it was very kid-centric. No one ever asked us if we were hotel guests so I'm assuming that means that anyone off the street could access the pool area. Some people had wrist bands but we never received those. We did not utilize the spa. The grounds are undergoing construction, as of August 2026. On the plus side, as platinum members, they honored a room upgrade which gave us a decent amount of extra room. However, they did not honor a late checkout so housekeeping was knocking on our door at 10:30am. The adult pool was nice and overlooked a golf hole but again, you could tell (from loud conversation) that many people were not actually staying in the hotel. We just expected a different vibe from a hill country resort and much more from the JW brand.

We were very disappointed with our recent stay at JW Hill Country. The hotel is showing signs of aging in the room furniture (heavy scratches on the doors to the built-in refrigerator and the storage drawers), and the bathroom fixtures have certainly seen better days. The shower floor was extremely slick which is dangerous to everyone. The noise level in the halls was very loud. And the noise coming between the rooms was extremely disturbing. The check-in process was extremely slow, (the wait time was 35 + minutes). Yes, there was a conference that was taking place, but the front desk staff was so terribly overwhelmed when they should have been better prepared. And then there was the Valet parking! It is my understanding that the valet parking is a third-party supplier, but the bottom line is Marriott's reputation takes a hit for the incompetence of TOWNE Valet service. One of those in our group had her car keys locked inside her car by the valet and had to sign a waiver to "pop the lock". My 84-year-old husband was trying to get into the hotel to help with checking in and even though he had his valet parking ticket receipt they told him they couldn't find the key. Three different people looked all through the car (which took another 25 minutes) until one of the valets realized he had the key in HIS pocket! No apologies, just a shrug of the shoulders and a look of "oh well". The wait time for our car retrieval was was almost 30 minutes when we left. The food at 18 Oaks was outstanding as was the service even though it was packed. Our group of 30 couldn't have asked for anything better. The food and service in Cibolo Moon were also excellent. Overall, the stay was mediocre at best and certainly not near the experience we had 2 years ago for this same conference.