JW Marriott San Antonio Hill Country Resort & Spa

Great location with nice amenities for both adults and kids. Parking availability can be a little difficult. Plenty of on-site restaurants so no need to leave the property, but also a lot of good local places nearby. On site conference venue is massive.

Pretty disappointed. It is hard to enjoy something, when you are being taken advantage of. I parked 300 yards from the hotel in 100 degrees. This is because I did not want to pay 50$ a day for valet. Nobody told me, but they charge you anyway! They charge a daily 30$ self park fee! Then taxes on that! So I paid 33$ a day to park myself a mile from the hotel! This is NOT included in the resort fee of 57$ a day. These endless fees take any joy out of a stay one could possibly have. 90% of the activities for kids we had to pay for despite all these fees. Everything was an upcharge. The restaurants are all 5/10 in quality, barely above average bar food. Yet, they are rather expensive. Paid 400$ for four of us (two kids) at the steak house 18 oaks. fyi - we stay at plenty of high end resorts to the tune of paying four to five thousand bucks a day for rooms. This was a low-key last minute trip. Just do not like the cheap over charging moves made by this facility. Will not be back.

not only did we suffer through storms out of san Angelo coming from midland, we were just ready to get to jw Marriot, called ahead of time and we were told that the bar would serve until midnight, when we arrived we were given a room that appeared to be occupied, wine glasses on tables, dirty towels, beds were used, patio had wet towels left discarded. Food was left from previous tenants, thankfully the audits at the front desk provided us with a better room facing the water park. However when we went down stairs after a long drive and we were informed that food ordering would be available until midnight at the bar downstairs at 11:30, there was no Mariott representative to take our order, only to be told by another Aduit "night Aduit" that we should order food on uber.

It is the middle of the summer. Meaning high season. Despite the hotel personnel is attentive, well educated and trained. The place is just overcrowded making the experience a headache. Not enough space in restaurants, not enough space in the pool. 1 hour waiting time for restaurant buffet. Drinks at the bar awaiting for 30 min. I asked for service on the pool and they never came despite I asked several times. premium price that is not worth the money because you pay and then no matter how much you spend……you have no access to the service. Disappointing hopefully management could read my complaint I think the hotel wants to make the one year profit during the summer by over asking the capacity and increasing prices. I would advise not to be here during summer. I am a platinum member on the chain but this is the worse I have ever experienced at the Marriott.

So first off, beautiful hotel. I stayed for 2 nights and we kept having room service come to our room when it was on do not disturb. Pretty annoying. I also had 2 fraudulent charges... I will be calling them as soon as they open. I checked with my receipt as well and nothing matches the charges I was given. Are you kidding me?! Also i was given a 10$ credit to use at the store and bar area as long as you charge it to the room and guess what. It still charged me. Like the hotel but cmon youre going to charge my card fraudulently? Not staying here again nor recommended