JW Marriott San Antonio Hill Country Resort & Spa

not only did we suffer through storms out of san Angelo coming from midland, we were just ready to get to jw Marriot, called ahead of time and we were told that the bar would serve until midnight, when we arrived we were given a room that appeared to be occupied, wine glasses on tables, dirty towels, beds were used, patio had wet towels left discarded. Food was left from previous tenants, thankfully the audits at the front desk provided us with a better room facing the water park. However when we went down stairs after a long drive and we were informed that food ordering would be available until midnight at the bar downstairs at 11:30, there was no Mariott representative to take our order, only to be told by another Aduit "night Aduit" that we should order food on uber.

It is the middle of the summer. Meaning high season. Despite the hotel personnel is attentive, well educated and trained. The place is just overcrowded making the experience a headache. Not enough space in restaurants, not enough space in the pool. 1 hour waiting time for restaurant buffet. Drinks at the bar awaiting for 30 min. I asked for service on the pool and they never came despite I asked several times. premium price that is not worth the money because you pay and then no matter how much you spend……you have no access to the service. Disappointing hopefully management could read my complaint I think the hotel wants to make the one year profit during the summer by over asking the capacity and increasing prices. I would advise not to be here during summer. I am a platinum member on the chain but this is the worse I have ever experienced at the Marriott.

So first off, beautiful hotel. I stayed for 2 nights and we kept having room service come to our room when it was on do not disturb. Pretty annoying. I also had 2 fraudulent charges... I will be calling them as soon as they open. I checked with my receipt as well and nothing matches the charges I was given. Are you kidding me?! Also i was given a 10$ credit to use at the store and bar area as long as you charge it to the room and guess what. It still charged me. Like the hotel but cmon youre going to charge my card fraudulently? Not staying here again nor recommended

For the cost it isn’t a great value for two adults who aren’t looking to golf or use a spa. We did take advantage of use of the water park and found it good for a day of fun, but with major water parks in the area it wouldn’t be enough to make us want to return. The fact that as a titanium tier member you aren’t recognized beyond being asked if you want ONE free breakfast (a continental breakfast) or bonus points is just sad. Marriott properties of all levels across the globe have done way better and again at this price point you should be ashamed. Let’s circle back to breakfast… we received ONE day of continental breakfast. ONE. We stayed for two nights, and I hate to keep bringing up the price point, but at this price you don’t think you could throw in free breakfast for each day? Even the continental breakfast? I mean what are we paying for? The hotel is most certainly showing its age. With chipping paint and scuffed walls, stained carpet and leaks from the shower… and that’s just the room, the great hall has definitely seen better days. But I guess guests are so busy staring at the bills for the outrageously priced F&B they don’t notice.

The JW Marriott provided the perfect summer vacation for my family of 5. The room was impeccably clean. Anytime we requested anything, towels, a roll away bed, extra toiletries…we were met with fast and friendly service. My kids loved doing the scavenger hunt and eating s’mores. Pizza at Fiamme was a delicious treat. The pools, lazy river, and slides were perfect entertainment for my kiddos. My husband and I enjoyed them too. Every single employee that we encountered was super kind and quick to meet our needs. I can’t say enough wonderful things about our experience at this resort. My kids are already asking when we can come back. I saw several comments about surprise fees. My reply to that is: download the Marriott bonvoy app and do some research. It’s not hard to read and prepare for everything you will be charged for. I would say the service we were met with well warranted the amount we paid. Thank You SATX JW Marriott!