JW Marriott San Antonio Hill Country Resort & Spa

Our first room had ants, so we had to pack up and move to another room. The hotel changed the room but offered no compensation or gesture for the inconvenience. Unfortunately, the second room also had several cleanliness and maintenance issues, including dirty shower areas, damaged caulking, marked cabinetry, scratched furniture, and worn upholstery. The hotel was also under construction, with some elevators out of service. At times, we either had to walk up five floors or go all the way to the other side of the building to use another elevator. For the price and the JW Marriott name, I expected much better cleanliness, maintenance, and customer service. Very disappointing stay.

It was bad. There was a 30-minute wait to checkin at 7:00 PM. It was very loud in the lobby with loud music playing. There was construction which blocked our view from the room. Breakfast had a 45-minute wait for a table at 8:45 AM. We left 2 days earlier than planned. I left a bottle of medication when we checked out and they could not find it.

The resort is beautiful. We stayed on a Sunday night. The executive king suite had plenty of space, the bed was firm, there was a separate soaking tub, the room was clean and just a little worn and there was a large balcony with a beautiful view of the golf course and surrounding area. Kortni checked us in and she was delightful and clearly hardworking. Only con was the lazy river closing early at 7 and not reopening until 10 the next morning.

This is f###### stupid we hate to pay an early fee because we wanted to leave early. Why you ask because we had to pay for everything, and we had a horrible sleep. The converters also had brown spots. Never f###### come here. Not a descent fridge, no microwave and we had already paid for two nights why should we fing pay again.

Hotel surrounding are beautiful - on arrival after booking a room with balcony we open the door to find the windows all covered in plastic due to renovations.with scaffolding outside. They did change our room which was in my opinion for the cost per night tierd looking and in need of a refresh for the cost. We have been to JW Marriott Clearwater and the food was amazing and well worth the money but the food in the San Antonio one was average. I think for the cost per night it was not worth it.