La Cantera Resort & Spa

Just overall a disappointing trip. We had high expectations and never felt like they were met. From the staff, to the menu, and everything in between - everything was disappointing. The few menu items available were not very good. The atmosphere at the restaurants was dead. The service was slow. No one once asked us how we were doing or if we enjoyed our stay.

The worst hotel stay I have ever experienced. La Cantera was dirty and disgusting. We paid to stay on the seventh floor only to realize we were completely ripped off. The promises of being swept away to check in on the seventh floor lounge and to be welcomed with two welcome drinks didn’t happen. They ran out of champagne. Their bartender wasn’t present and they never had anyone present to help. They didn’t have anyone cleaning the lounge either so after the happy hour the lounge remained out of stock and full of used dishes. When we decided to continue our vacation and go to the adults pool it was even worse. Fries on the ground, empty buckets of beer and lovely plastic cups floating in the pool. I would compare this hotel with a Days Inn. Instead of $900 I should have paid by the hour with the standards they have at La Cantera. What a waste of money. Thankfully we had stayed at the Hotel Emma which provided exceptional service so our vacation wasn’t ruined by this awful hotel.

A beautiful resort with excellent staff, the guard at the entrance telling me he was thankful for me staying there shows that they are getting the little things right. Food was great with plenty of choices. Golf course was amazing and well taken care of.

Water for the shower is not hot, cold, or just above cool. The staff was great, including the desk and cleaning personnel. Two days with out hot water had to go to a friend's house. It was comfortable stay the room I was at the floor was still under contruction.

I will never stay at this "resort" again! I attended an event that was being held here and decided to use their Valet parking as their free parking is horrendous. I unfortunately forgot my wallet in my car when I dropped it off and found out on my way home that one of their Valet employees had stolen over $200 dollars out of my wallet. The manager said they would send a claim to their insurance company which of course with insurance it was promptly denied. I called back and spoke with the head manager at the resort, and he basically said he could not do anything about it. He was not interested in mitigating the situation whatsoever, no offer of comping a room for the night or maybe offering a meal or even refunding my valet charges! I have never seen such a failure to meet customer expectations as I have with this organization. I will be making sure to warn any venue's that I work with going forward to not use this place to host their events and will definitely be warning everyone I know if they must stay here to NEVER use their valet service as they will have their property stolen out of their vehicles.