Mokara Hotel & Spa

Amazing location. Hotel is beautiful the balcony view rooms are perfect for people watching looking over the river. Clean room with amazing bathroom and really comfy bed. The staff were all amazing from valet parking, reception and pool staff. We loved it so much we booked an extra night. Highly recomended

Excellent hotel. I don't expect to come back to SA but if I did I would very much look forward to staying in this hotel. Very friendly staff. Beautiful hotel atmosphere. Exquisitely decorated and clean rooms. Hotel restaurant is above average (though a bit pricey). Only complaint, which does not remove my 5 start rating, is that I like a hotel lobby bar that stays open late. No food or bar on in the lobby level. But there are plenty of options nearby on Riverwalk.

Hotel in a good location, adequate room amenities. Upon arrival requested a kettle and a mini fridge, within 4 hours I had to request it one more time and finally begged to have it delivered, finally arrived. Be extremely careful,if you are part of FHR, at checkout I was charged for expenses covered by the credit. Certainly was not expecting this experience.

Beautiful property! Great location right on the Riverwalk! Suite was spacious with two full bathrooms, living room and bedroom. Rooftop pool was quiet and had food/drink service as needed. Staff was friendly and very helpful, especially Shannon the concierge with some great suggestions on activities and restaurants. Unfortunately the spa was closed for renovations but would love to return and try it!

I booked a stay at Mokara Hotel & Spa in San Antonio for my birthday and was extremely disappointed with the experience. I arrived about two hours early for check-in and was told my room would be guaranteed ready by 4 PM. That was fine, so I decided to use the spa. Unfortunately, no one explained that I could have entered through the spa and used a locker, so I ended up changing in the pool restroom, which felt far from welcoming. After 4 PM, I finally received a text that my room was ready. I walked in excited for my birthday staycation — only to find a standard double instead of the deluxe king I had reserved. No one at the front desk had informed me that my reserved room was unavailable. When I addressed the issue, I was repeatedly told that there was “nothing else available,” and the front desk was dismissive and unaccommodating. Only after a lot of back-and-forth did they finally offer a very small king room, but by the time I got into it, it was nearly 5:30 PM. This delay completely disrupted my plans. I had a concert at 6 PM and had to skip my birthday dinner reservation at the hotel’s restaurant, eating quickly at the pool instead. On top of that, my bags were never delivered to my room — they weren’t waiting in the first room, nor were they promptly brought to the new one. I had to ask multiple times before they finally arrived. What should have been a special and relaxing birthday stay turned into stress and disappointment. The lack of communication, transparency, and hospitality — especially at the front desk — was unacceptable.