Mokara Hotel & Spa

Hotel in a good location, adequate room amenities. Upon arrival requested a kettle and a mini fridge, within 4 hours I had to request it one more time and finally begged to have it delivered, finally arrived. Be extremely careful,if you are part of FHR, at checkout I was charged for expenses covered by the credit. Certainly was not expecting this experience.

Beautiful property! Great location right on the Riverwalk! Suite was spacious with two full bathrooms, living room and bedroom. Rooftop pool was quiet and had food/drink service as needed. Staff was friendly and very helpful, especially Shannon the concierge with some great suggestions on activities and restaurants. Unfortunately the spa was closed for renovations but would love to return and try it!

I booked a stay at Mokara Hotel & Spa in San Antonio for my birthday and was extremely disappointed with the experience. I arrived about two hours early for check-in and was told my room would be guaranteed ready by 4 PM. That was fine, so I decided to use the spa. Unfortunately, no one explained that I could have entered through the spa and used a locker, so I ended up changing in the pool restroom, which felt far from welcoming. After 4 PM, I finally received a text that my room was ready. I walked in excited for my birthday staycation — only to find a standard double instead of the deluxe king I had reserved. No one at the front desk had informed me that my reserved room was unavailable. When I addressed the issue, I was repeatedly told that there was “nothing else available,” and the front desk was dismissive and unaccommodating. Only after a lot of back-and-forth did they finally offer a very small king room, but by the time I got into it, it was nearly 5:30 PM. This delay completely disrupted my plans. I had a concert at 6 PM and had to skip my birthday dinner reservation at the hotel’s restaurant, eating quickly at the pool instead. On top of that, my bags were never delivered to my room — they weren’t waiting in the first room, nor were they promptly brought to the new one. I had to ask multiple times before they finally arrived. What should have been a special and relaxing birthday stay turned into stress and disappointment. The lack of communication, transparency, and hospitality — especially at the front desk — was unacceptable.

We just returned from a 3 day mother-daughter trip celebrating my daughters 27th birthday. It was our first time at the Mokara and I can honestly say that it exceeded ALL of our expectations. Everyone at the hotel was friendly, helpful, and made us feel special -- from the concierge who gave great advice, to the poolside server who kept our water pitcher cold and filled, to the spa technicians who did an amazing job pampering us, to the valet who joked around with us as we waited for our car, to the bellmen who continually made sure we had everything we needed....you get the picture. We ended up spending a full day in the spa - taking advantage of not only the spa services (facial, body scrub, and massage) but also the relaxation room, jacuzzi, and wet sauna. The setting, smells, and mimosas served at the spa made just being there special. We also love the rooftop pool and lounging on the comfortable pool chairs added to our sense of being pampered (and the ceviche served there was delicious). In terms of the facilities, the location is perfect for access to so many things, the hotel is gorgeous, and the room was comfortable and spacious. I am leaving out so many other wonderful things I could say about this hotel and its staff but this review would be too long if I tried. Cannot recommend this hotel enough!

Excellent hotel. Check in with Nichole was seem less and she was super professional and friendly throughout our stay. She even arranged a special champagne bottle for our anniversary celebration. Rooms are very nice. Only one elevator in service though. Rooftop pool is great. Get a chair with an umbrella as the Texas sun is hot. Alejandra the pool waitress was super nice and fast. Overall, a superb experience.