Mokara Hotel & Spa

Our stay included delayed check-in, luggage taking over an hour to arrive, missed housekeeping, and missed basic service moments. Small issues individually. A pattern together. What ultimately mattered was what happened after. I provided detailed feedback. Hotel leadership asked for my phone number to discuss it. I provided it. No one called. I followed up again and asked for escalation. More than a month later, still nothing. At that point this stopped being about service mistakes and became about accountability. In any well-run service organization, follow-through is the standard, not the exception. Based on both the experience and the lack of response afterward, I would not return and would suggest others consider alternatives.

What a beautiful property. So clean and the staff were so attentive and nice. Great location, walking distance to everything.

Room was perfect; very comfortable and i love separate tub and shower. We ate at the hotel restaurant Ostra on our first evening and the next morning. While the food was good, it took us over an hour to get waited and receive our food both times. We did not return. The spa was wonderful and the staff in it were exceptional. We did receive two texts during our four night stay asking did we really not want our rooms cleaned? They said we did something to alert them to not clean the room. Very strange (and somewhat annoying). We also got a text stating to look at our email for our final bill. Never got it. As a travel agent I would recommend the hotel for its location and rooms but will warn future clients of these issues.

We were in San Antonio for a family wedding and chose the Mokara. What a fantastic choice it turned out to be. We were booked for two night but due to an ice/snow event at home in DFW we needed to extend our stay. The Mokara accommodated us for the additional two nights. This is a beautiful boutique hotel on the Riverwalk and we enjoyed our stay and will return on our next visit to San Antonio.

This is my second time staying here. The first time was very nice- the room was spacious with a beautiful view. The second time we were placed in a room facing a full brick wall. I asked the front desk about it but they were pretty dismissive. The hotel advertises itself as luxury but this may not be the most accurate descriptor.