Thompson San Antonio Riverwalk

Beautiful hotel, great staff. NO Mexican dining or entertainment. No on call transportation.. No access to riverwalk bars and restaurants. Would not recommend for seniors, natives. I felt isolated on the south end of riverwalk!

Great hotel, Very charming. Very clean. Amazing towels! The pool was lovely. Located on a quiet part of the riverwalk but still walking distance to everything.

Beautiful hotel, just off the chaos of the main part of the riverwalk. So you get the best of both worlds as the most popular San Antonio attractions are walkable along the beautiful San Antonio River. Hotel is literally next store to the Tobin Center if you are going for a concert or show there. Rooms are well appointed and the pool area and gym were top notch. The rooftop bar and restaurant offer stunning views of the riverwalk and downtown San Antonio area, especially at night.

Nice Hotel, the beds are mega comfy, went with kids, and even the rooms are quite small, went all rest a lot. The breakfast service is delicious and with a nice view, and everything was super clean. Easy access to the River walk.

Unfortunately, I feel compelled to write this unfavorable review regarding the management team at this property. I was booked for several nights and made the honest mistake of not calling to push my stay back by two days so I could attend my mother-in-law’s 87th birthday. When I phoned the hotel from the airport to explain, I was told to rebook and that the team would “take care of it” upon my arrival. As originally planned, I stayed two nights at the hotel. However, management failed to honor what they promised. They refunded one night but kept the other—despite the fact that I stayed at their property for two subsequent nights. I wasn’t asking for anything free; I simply expected to pay for the two nights I actually stayed. Instead, they chose to charge me for three nights. It’s disappointing that the management prioritized collecting an extra night’s revenue over showing consideration to a loyal guest. Short-sighted, to say the least. While Hyatt Corporate did get involved and kindly added 10,000 points to my account, they were unable to convince the franchise’s management to act reasonably. So, consider this a fair warning: beware of how this management team handles guests. If you value fairness, honesty, and customer service, you may want to think twice before staying here. I rarely write reviews, but I felt this one was necessary—on principle.