Thompson San Antonio Riverwalk

This year for my husband’s birthday, I decided to plan a staycation with an itinerary centered around a few of his favorite things, with the main focus being rest and relaxation. We stayed at The Thompson for one night when it first opened about five years ago, and the memory of that experience is what led me to choose them again for his 44th birthday celebration. Somehow, this stay exceeded every expectation we had. From the moment we arrived, the level of service and attention to detail was exceptional. From the valet team to our bell attendant, Korbin, the amazing front desk staff, the spa, the pool, and even housekeeping....every interaction made us feel genuinely welcomed and cared for. The thoughtful extras and personal touches throughout our stay made my husband’s 44th birthday celebration beyond amazing. Words truly can’t express how grateful we are for the time, care, and attention that went into making this experience so special. The Thompson gave us a birthday staycation we’ll remember for years to come.

The hotel was beautiful and the service was amazing!

Wanted to share a great experience with your valet attendant Mr. Willie P. We had asked Mr. Willie for directions to a popular barbecue restaurant "Pinkertons" that was near by. He shared directions and added to how great the restaurant was, but also mentioned that us walking wouldn't make it in time to enjoy since it was about 30 mins until closing. He went out of his way to offer me and my family with a courtesy ride. What would have been a 12min walk turned into a 4 mintue drive. Mr. Willie was prompt, polite and professional. Definitely a GREAT ASSET to the hotel.

This hotel has hidden charges, an early check-in fee, additional taxes after you have already paid taxes, and charges for coffee in the room as minibar items when coffee should be complimentary. After calling the next day inquiring about the several charges on my bill, the lady answering the phone was frustrated because I asked about the charges, put me on a 15-minute wait and another person came to the phone, having me explain all over again, only to be told we used $55 plus in minibar items, and all we used was two cups of coffee. Please read the fine print and be ready to pay more than $550 per night. Good and clean, but not worth the money. We went to the Monarch instead, and it was a great experience there.

Awesome on all three fronts: location, professional staff & quality of F&B and amenities. Highly competent and knowledgeable staff, in sync with the Hyatt luxury vibe. Although the outdoor furniture calls for some improvement, the great cuisine served by a professional team makes this place stand out! Their complementary ride service within the 5-mile is a huge icing on the cake! I would highly recommend this location for business or vacation travelers alike!