Llao Llao Hotel & Resort Golf Spa

We ate lunch here. Having eaten great food in Argentina for 2 weeks, at very reasonable prices, this place was a reminder of the opposite. We paid $70 for a club sandwich and a burger with fries with 2 non-alcoholic drinks. Both sandwiches were below average and the fries not even freshly cooked. Service lacked any sort of polish or smile and at the end of the meal we asked for the bill - the server just came over with the credit card machine. When we asked for a break down of the bill she insisted that I walk over to her terminal to look on the screen rather than print it out. We didn't stay here but looking at reviews of the rooms they don't appear to be much better. This is a truly stunning region - our advice is to avoid disappointment and steer clear of this place, there are numerous better options which don't trade on a faded reputation.

One of the best hotels we have ever stayed in. Period. Yes, the rooms feel a bit outdated (stayed in the old part), shower could use a renovation, but the hotel has its unique old school luxury vibe. We really enjoyed the heated pool (outdoor + indoor), with a breathtaking view to the lake and the mountains. The hotel is far from the city center (45 mins), but you get unparalleled silence. Breakfast was incredible, all fresh, fantastic attentive service and amazing quality. Our SPA treatment was also one of the best we got, really, really good. Really good. Staff was welcoming and always with a smile. We also enjoyed a dinner at the Argentinian restaurant which was very good, even though a bit pricey. Would 100% recommend and hope to return here someday.

We have stayed at Hotel Llao Llao several times in the past and have always remembered it as a special place. This time, we were traveling as a family group of 11, including five children, and unfortunately, we couldn’t book accommodations at the hotel. Nevertheless, we wanted our children and grandchildren to see and experience the hotel. Upon arrival, we were held at the entrance gate for about 15 minutes while staff decided whether to let us in—on the condition that we spend a minimum of $20 per person. We had no issue with that and agreed. Once inside, we were told there were no tables available at the moment but that one would be ready soon. Since we had to wait, we walked toward a seating area at the end of a hallway. Unfortunately, that’s when the experience turned unpleasant. A hotel staff member began to follow us closely, in a way that felt intrusive and mistrustful—as if we were doing something wrong or might damage something. The situation became so uncomfortable that we chose to leave before even sitting down. We were shocked by the complete lack of courtesy or hospitality. There was no welcome, no kindness—only suspicion and a cold attitude that is entirely out of place at a hotel of this caliber. A truly disappointing visit. We expected much better from a place with Llao Llao’s reputation.

A beautiful old fashioned ski lodge style resort in a lovely location. The views over Nahuel Huapi Lake from our bedroom (a Lake Studio room) were beautiful, and the views from the outdoor heated pool, the breakfast room and the bar in the Moreno wing over Moreno Lake towards the volcano were spectacular. We enjoyed the selection of delicious offerings at breakfast (particularly good omelettes) and some drinks and a sushi dinner in the Moreno wing bar. The staff in the Moreno bar were very friendly and efficient. In the main Lobby bar the surroundings are lovely, and we enjoyed a lunch and some pre dinner drinks there, although found the staff there to be a little bit distracted and the service slow (perhaps a little understaffed at busy times?). Our room was spacious (loved the 2 wardrobes with plenty of hangars), comfortable and had everything we needed. Decor is a little dated but fitted perfectly with the building style. Loved the pool area with the indoor and outdoor pool and seating. 2 small waters are provided free daily in the rooms and there are water refill stations in the hotel for those who have brought their own refillable bottles. We didn’t have our own refillable bottles and were a little shocked at the cost of bottled water in the room mini bar, US 9 dollars did seem very high even in a country where things are expensive. Easily resolved by walking a few minutes to the little kiosk on the main road and purchasing large bottles at less than half the price. The area around the hotel is beautiful- make sure to take advantage of the parkland on the doorstep!

We got room 6311. Beautiful room with fantastic view! King bed was very comfortable, as were the linens and pillows. Plenty of room to set luggage. Small vestibule with hooks for jackets, Nespresso maker, small refrigerator. Closet for clothes and safe. Desk with chair and upholstered chairs with a small table looking over the view. Patio with chairs and table, but sadly, it was either too windy or too rainy to sit out there. Great bathroom, large walk-in shower, bathtub, towel warmer, and separated toilet/bidet room. Sink counter had room for toiletries. We are staying in the newly built Lago Moreno wing. The original hotel looks a bit tired and needing TLC. The walking of the hallways did feel comfortable after the 1st day. And loved looking at all the Georg Artwork on the walls. Cute gift shop with very friendly clerks. Front desk was very friendly and helpful. Breakfast was huge with anything that you needed. And the views from the breakfast room were spectacular. Really enjoyed our 2 nights at Llao Llao.