Alma San Diego, a Tribute Portfolio Hotel

Jorge and Sophia were fantastic and ensured our stay was nothing short of spectacular. Thank you for your excellent customer service!

Exceptional valet service at Alma Hotel in San Diego, thanks to Tyson. He was welcoming, professional, and handled everything efficiently. It’s clear he takes pride in his work, and that level of customer service really enhances the overall hotel experience. Tyson is a huge asset to the team — highly recommended!

Came here for my boyfriend and I to have a little celebration to ourselves for our recent engagement. As we entered the hotel we were greeted by the front desk lady named Susie. She was very quick to check us in and didn’t ask us any questions and wasnt very welcoming. Sadly she didn’t even ask if we were celebrating anything, so I told her and she had no response, no congratulation nor any suggestions on how to make our experience better there. Very nonchalant attitude. It was not as pleasant of a start for us. Our room was okay in size although the bed isn’t that comfortable and the light in the bathroom didn’t work at all. It seems as though it is an out dated hotel and it didn’t look very clean and polished. We were also quite upset as the pool was stated it would be heated and in fact that was a lie. It was very cold and unusable which was a disappointment for us. The 100 dollar credit we had was only usable at their cafe which didn’t have that great of food or drinks. Overall don’t recommend going here at all, not worth the price what so ever. It don’t feel like a pleasant stay nor did it make us feel refreshed. We got no sleep due to noise from outside. They also charge a destination fee on top of your stay which makes no sense as the point of coming to a hotel is to have a get away in a different destination. One thing I did like is that the front doors lock at night and you can only enter with a key which provides safety for hotel guest. Again overall I would never come here again nor recommend this place to anyone. There are far better hotels in that area to stay. Don’t waste your money here.

Sophia helped us with restaurant recommendations and graciously upgraded our room when the first one didn’t work for us. She made our trip SO much better and we’ll be staying here anytime we come to San Diego now

We worked with the hotel team while hosting a company event and had a positive overall experience. Yvette was very patient and responsive throughout planning and coordination, as well as with on-site support, while Paula was flexible with rooming list updates. Rooms were clean, and the mezzanine space was a great place to gather. Catering and on-site teams were responsive and attentive. Luis from the AV team also offered a helpful suggestion that meaningfully improved our event setup. Overall, the team was responsive and collaborative, helping the event run smoothly from planning through execution.