Alma San Diego, a Tribute Portfolio Hotel

Location: walking distance (about 1 mile) to the waterfront. Across from a tall parking garage, so quiet with no facing windows. Close to trolley with an inordinate number of unhoused, some doing drugs openly.There is more litter than closer to the water. Does not feel unsafe, though if one has situational awareness. Valet parking (we did not use). Clientele appears to be young well-off couples with dogs and children. The restaurant allows dogs at the tables. Staff: young staff who seem somewhat unengaged. We often felt invisible, especially while waiting for restaurant service. Once engaged, staff was pleasant. Our requests for another chair and extra supplies were taken care of. Room. Very high ceilings in rooms that have large windows and are probably bright during normal weather. The lighting is inadequate with only bed mounted lamps and one “atmospheric” hanging lamp. There is no light over the table or the mini-bar. Window coverings are adequate. The bathroom door is a 10-foot sheet of frosted glass (heavy) hanging like a barn door that provides minimal privacy with gaps around and of course, glass. This would not bother some. The door is surely a liability being very heavy and difficult to open and close. There was fecal matter on the bathroom tile, likely because the room is totally tile in textured excrement-colored tile. The room seemed clean but who knows? There is the overhead shower with no hand attachment and no grab bars. One bed was made with the tags on the fold down at the top putting them under the guest’s chin. Insignificant but noticeable lack of attention to detailed service. The towels are of Motel 6 quality. Restaurant: good food but not a value with a limited menu. Slow service. The waitperson petted a dog and then proceeded with the work of setting service and serving without washing hands. There were dogs. OK with me but some would find dogs literally at the table, in laps, on chairs, unpleasant. This is not a destination hotel but rather a stop over. We stayed during a storm so did not use the pool or the fitness center.

Had a great stay at the Alma! Boutique feel. Comfortable beds. Big shower. Conveniently located to the Balboa Theater, restaurants and house of blues. Good food and coffee at the cafe. Cool roof pool, although the restaurant there is seasonal for the summer. Would stay again!

We had such a great time at the Alma Hotel in San Diego! Our room had a beautiful city view of Downtown San Diego and the service was impeccable. Everyone was so friendly and helpful! Jorge checked us in and was great walking us through how to make the most of everything the hotel had to offer! He was super friendly and just such a nice vibe checking in. breakfast was amazing each morning and a great way to start the day! We had dinner one night at the hotel and Joel was amazing!( I do suggest dinner in Little Italy if you are looking for a truly amazing meal) We even asked him for tips on places to go and sightsee. Not only did he give us tips, he came back with everything written down and then checked on us the next day to see how they went! The hotel is in a great location. Close to the airport, zoo, little Italy, and so much more! Everyone in the hotel is super friendly and the feel is more of a small community feel rather than a big hotel chain feel and we loved it! Will definitely stay here again!

Such bad vibes. Uncomfortable since the minute i parked at Valet. Ladies at valet very unprofessional called me out my name because i didn't leave my keys when she wanted me to. Per arriving unloading they started taking pictures of my while while i was in it and while i was unloading. They were rushing me as if i wasnt paying for this service, My son heard lady talking bad about me behnd my back. Valet wasn't aware he was my son. They made him feel uncomfortable If you're going to talk bad about guest at LEAST look presentable. Second. Housekeeping came into my room un announced by mistake. Plug in room didn't work. had a $20 credit for snacks drinks or food. snacks never arrived so i lost credit upon leaving i left 3 trays behind called right away to see if they can grab them from couch in room been calling since and no update of my trays I've mentioned how these were passed down from my grandmother and were very expensive and had sentimental value. Nobody cared. They keep saying housekeeping will contact me but been 3 weeks and NOTHING. vibes were very judgy very uncomfortable. Very helpless I was celebrating my sons birthday and would never celebrate here. Unfortunately ruined birthday boy vibes.

Jorge and Sophia were fantastic and ensured our stay was nothing short of spectacular. Thank you for your excellent customer service!