Alma San Diego, a Tribute Portfolio Hotel

Angel in front desk helped me out so much and answered every question I had and request, such a sweet person. Was my first time in San Diego and he gave me such good places to visit. Great costumer service.

My experience at the Alma was amazing! The rooms are beautiful! The drinks and calamari at the bar are worth noting as well. Sophia at the front desk was so pleasant she really kicked off my stay with a great start!

1st time saying here. Excellent hotel. Easy check in. Angel, the manager at the desk was awesome. Great customer service and attention to detail. Breakfast in restaurant was very good! In town to attend the Padres game. Beautiful stadium; top 3 MLB stadium in my book. Recommend the ballpark tour prior to the game.

We stayed at the Alma for 5 nights during the 1st week of August. Our son and daughter-in-law who came with us with their kids arranged it for my wife's birthday, and they got us the penthouse suite. As we walked around it we noticed there were no shelves or drawers to put clothes. Mind you, this is on 2 levels with spacious bedroom and a large sitting area with couches and TV. We called to the front desk and they sent up someone who looked around and agreed that we had not missed a bureau, etc. He also said there were no chests of drawers anywhere in the hotel that he could offer us. He did point out that there was a 2 foot deep shelf running the length of the walk-in closet over the hangars. It was about 6 ft off the floor; I could not see the shelf surface although I could get my hand onto it; my wife couldn't reach it at all. Ultimately he brought us a 2nd ironing board and we each used them as a place for our clothes that did not go on hangars. Not what you'd expect from a penthouse suite... But wait, there's more.... While the workman and I were discussing the merits of a 2nd ironing board, my wife checked the double sinks in the bathroom. One faucet had NO flow, while the other was very weak. Meanwhile, the workman brought up a 2nd ironing board and had to partly close the closet door to set it up. I went to open the door (from the inside) and the handle came off. Thankfully it had not clicked shut.... The guy helping us with the ironing board ultimately fixed it. We called down about the sink faucets, and a handyman came up. He looked at it, said something about needing someone else to help him, left and told us he would be back. We left for dinner with our family. Upon our return, no change in the faucet situation. We again called the front desk and were told that they would report this to the manager in the morning. (The next day we called the manager and a real plumber was sent up who fixed it.) After I took my 1st shower, I noticed there was a large amount of water on the bathroom floor. Upon close inspection I could see where the silicon seal at the bottom of the door was gone (see photo). Lastly, the patio (with great views from the 20th floor) had a carpet with nicely curled up edges (again see photo) - the kind that cause some people to trip. Would we stay there again? Not on your life....

It’s a nice room, and the pizza is really good, but they host parties on the weekends and the pool gets clouded with all the spilt drinks. It’s more of a frat vibe than a relaxing vibe. It was impossible to order room service and they made me cry trying to order dessert to my room after a long day. I also had my blush stolen out of its compact and I didn’t notice until I was at the airport. Wouldn’t come back personally, but it was clean.