Fairmont Grand Del Mar

Another amazing stay at the Grand Del Mar. it did not disappoint. Beautiful views, rooms. and very friendly efficient staff. Staying at this hotel sets the bar VERY high for all other hotels. Congrats Grand Del Mar, you do it right.

I wanted to compliment Neil, one of the guest services employees working at the front desk. My experience had me waiting for my car from valet, which afforded me an opportunity to observe Neil working with a guest in a manner that I can only describe as “enlightened hospitality.” The guest had just arrived. She had two small children and her mother with her. It was exceedingly busy for her. Her mother then departed the lobby with the older child leaving the mother with a very energetic toddler seeking mom’s attention. Neil recognized the situation immediately and devoted his full energy and efforts to assisting the mother. He actually came out from behind the lobby desk to offer additional assistance to help support the mother. Right away, I could see the sense of relief for the mother. I guarantee that would not have happened without the wonderful care and service provided by Neil. It was truly an example of enlightened hospitality. Over the course of my stay, I had the pleasure to converse with Neil on a couple of other occasions. Not surprisingly, I discovered what a caring and service-oriented individual he is and how much he enjoys his job. I’ve found Neil’s attitude and effort to be the norm with the staff at the Grand Del Mar. There is definitely a culture of outstanding customer service and attention to detail. I compliment them and look forward to returning sometime in the future.

The Fairmont Grand Del Mar is located on spacious grounds with lots of activities at hand- swimming, golfing, archery, horseback riding - or simply relaxing at the spa and eating delucious food. The setting, architecture and vibe are wonderful. But the best part is the exemplary and attentive service from the moment you arrive until you leave.

It would be hard to imagine a nicer stay than the one my wife and I had at the Fairmont Grand Del Mar last week. The grounds are, of course, beautifully maintained and diverse in their offerings (several pools, a golf course, trails, equestrian opportunities, archery (!), and meeting places). The food--especially at Amaya, where we ate several times--was exceptional. Our first lunch included steak tartare, which can be tricky but here was perfect. Every meal after that was wonderful. Don't pass up the savory popcorn in the bar, by the way. The service--especially in the restaurant, but really, everywhere--was consistently responsive, friendly, and helpful. The engagement with hotel guests was authentic, not perfunctory. Overall, this was an outstanding stay from beginning to end, and we would be thrilled to return here.

Always a great time at this favorite resort.