Hotel del Coronado

Had a wonderful meal at sundeck. Our server rachel was very sweet. She didn't hover and let us enjoy the day but checked in on us at the right times. Her spark was contagious and we very much enjoyed our time. My Buddha bowl was a good mix of healthy but tasty and my husband's burger was cooked perfect. We will visit again!

Locked out on the patio of our room the first because door lock didn’t work . These people promise and then don’t deliver. Lost the first day with my family due to problems and then offered resort fees to make up for my family losing a whole day due to promise undelivered. They can keep their fees. Beautiful place but they don’t care how they inconvenience families.

The Hotel Del Coronado is a “must see” or a “must stay” while in the Coronado area. We had a couple of ocean view rooms both in The Views and The Cabanas areas. The hotel is iconic and the staff is spectacular and helpful. It is a busy resort with the usual fight to find pools chairs and exorbitant food prices. The Cabanas rooms are closer to the action if that is what you want while The Views rooms are a bit quieter. The on-site parking fees are very expensive. We can say that both rooms were clean and spacious and seemed somewhat recently remodeled. Overall a good experience, but not necessarily for a peace-seeking, quiet type. The nearby walkable town is a gem and something to door you can.

We had a fabulous stay at the historic Hotel Del Coronado this past week. The staff as a whole were pleasant and aimed to please. We want to give a special and well deserved thank you to Sigi, the front office manager. He listened attentively to a problem we experienced and resolved it as soon as he possibly could which made our stay a wonderful experience. He was kind, efficient and he provided us with exceptional service. He is an asset to the Hotel Del and we will be returning for a future stay in large part due to Sigi.

This is a beautiful hotel in an iconic location. Unfortunately, the overall service was definitely lacking. Long lines for check-in and checkout. Long holds when calling the front desk or concierge, and totally unresponsive virtual concierge. Clearly understaffed or poorly managed. We are 20-year+ loyal Hilton Honors members, so we have seen the whole gambit, but I’ve got to say that this is not what you’d expect when you’re paying >$700 per night for a standard room. However, there was one incredibly bright spot exception to our experience, and that was beachside server, Wendy Wolf. She was sweet, inviting, and incredibly attentive to us during our day lounging on the beach. She memorized our names within seconds, was always helpful, but never hovering, made excellent recommendations from the menu, and the speed of her service was incredible. She even replaced a drink that was knocked over by seagulls near the end of the day. Wendy is absolutely the best! I would recommend putting Wendy in charge of your customer service recovery program (if you have one). Eric & Jennifier Hanly Grand Junction, Colorado