Hotel del Coronado

I recently stayed at the Hotel del Coronado with my family, hoping for a special, relaxing getaway — but left wishing we had chosen literally any other Hilton property. Yes, the hotel itself and the grounds are beautiful, and the staff I spoke with face-to-face were kind and helpful. But that’s where the positives end. This is not a family-friendly resort in any sense. Want to make s’mores? That’s $300 for an hour. Want to sit on the beach? That’s $50 per person — and extra if you’d like chairs and umbrellas. Want breakfast that doesn’t cost $300 for French toast for the kids? Be prepared to stand in line for over an hour, because there’s only one affordable spot on property. There’s no room service. Even bottled water will set you back $11 — for a basic Dasani. Parking? Another $59 a night. Want some exclusivity? Forget it. This is one of San Diego’s busiest tourist attractions in summer, and the general public walks through the grounds freely. There are signs, but nothing is enforced — so you’re paying luxury prices to share the pool, shops, and restaurants with the crowds off the street. We stayed in a newly renovated room in the Victorian building — which was nice — but our “limited view” consisted of seagull droppings and loud trucks at 6 AM. There was also construction two doors down, so instead of peaceful mornings we had loud saws and hammering. When I reached out to the hotel’s text bot about it, I basically got told, “Well, you chose the room.” I wasted two free nights I earned through Hilton on this stay and regret every second. There are no meaningful Hilton member perks here — just the privilege of paying $1,000 a night to feel nickeled and dimed at every corner. If you’re a family looking for a true resort experience with inclusive amenities, a sense of calm, and a place that values your loyalty — look elsewhere.

* Everything vastly overpriced. Food/drink mediocre. * Even most expensive rooms are small and poorly furnished. Everything is bland. * Ocean Club / Beach club not worth it. * Ocean a health risk from Tijuana sewage * Walls are thin, we kept getting woken up from noises in hall / adjoining rooms.

Valet service staff made us feel welcomed. Quick service. Jason W great memory remembered my family from past visits. We will be back.

This hotel just underwent a 535 M renovation. Stayed in the Victorian section with a brand new room. Gorgeous. The hotel is such an icon. Truly a remarkable visit. Enjoyed the pool, beach and restaurants. Lots of shops onsite and more restaurants and shops in walking distance. Short 15-20 min from airport and San Diego highlights.

My husband and I decided to book the Hotel Del. It’s a very nice facility said many. Nostalgic with lots of history. We feel they lost sight of what is professional and their service is absolutely crap! First of all it took them over two hours to deliver our luggage to our room. In fact, they went to the wrong room initially. Second issue was we requested an ironing board that took over an hour to deliver. A staple that should have been in the room in the first place. We also ran out of the body wash in the room on day two. We made another request and it took over an hour. What is going on at this so called high end hotel? Tao top it off, they failed to inform us there will be a wedding and reception in the Crown Room and the noise penetrated the walls preventing us from sleeping. We called the receptionist at 10:30pm and the lady informed us the music is scheduled to play until midnight. Of course the wedding cost a lot and the hotel is catering to the high rollers because I am sure they spent an ungodly amount of money. We mentioned we were supposed to stay another night but if we cannot sleep we may be checking out early. The receptionist’s response was “oh, when do you want to check out?This was so disrespectful and I don’t know which is worse, the loud music or her unprofessional response. We will not be returning customers and We don’t recommend this place to stay. You will be treated as second class. This hotel sold out their customer professionalism for the greed of money. This is the worst treatment we received in all of our stays elsewhere. Complete entitlement and their true colors showed tonight. It’s a shame because it used to be a nice place. I can’t believe the caliber of people they hired to run this place.