Hotel del Coronado

Hotel itself is beautiful and a historic resort to visit. My family and I are what I consider easy guests and never leave bad reviews and are easily impressed, but not this time. Where the Del completely misses the mark is its lackluster service. My Family and I stayed last week and I have never stayed at a hotel that makes you feel less valued as a guest. For what you are paying you would expect some sort of service standard but the Del underwhelmed. From a restaurant not bringing a member of my party their food and then not doing anything to make up for it other than saying” wow sorry you must be starving” to asking the front desk for a screwdriver or help in opening a toy we purchased their to insert batteries and being told no and it’s against policy just a bad showing for any star rated hotel. At the pool the waitress and waiters seem like they do not care at all and do not check in and take drink orders and never bring your drinks over, just continually missing the mark. Not to mention as a Hilton Honors member and hotel guest getting not even a discount on the beach chair rentals is laughable for what you pay. Went to take advantage of the beach side s’mores they advertise w my kids and being told it’s $258 for roasted marshmallows. I can only imagine the hotel itself needs a culture transformation as it’s is evident then genuinely do not care to impress as people visit no matter what. If they can get the service and valued piece down, this would be a must visit.

This is the third time we’ve been to the Del and despite some expensive renovations which have improved the hotel and are still on going this is by far our worst experience. The first impression when you arrive is sullen dismissive valet guys and an under staffed check in process. Once we got to our room we had to complain three times about our mouldy fridge and had to insist on speaking to a manager to get a resolution which was a clean fridge and an apology card with some gummy bears foc. We then had guests in an adjacent room who had abandoned their dogs in the evening which barked when we went back to our room for hours. We were offered another room which was better and much appreciated. But our overwhelming impression of the hotel was they were more interested in corporate clients and wedding packages which were prevalent every day of the ten days we were there. Some staff were great others were distant and couldn’t be bothered to acknowledge guests. The gym was also poor and despite asking for a number of machines to be serviced they were never repaired during the remainder of our break. At over $600 per night for ten nights and resort fees /parking on top the experience should be so much better. This hotel is a bit emperors new clothes no one wants to admit its not great which is a real pity because it could and should be superb.

The hotel Del Coronado has undergone a renovation, and the updated rooms in the Victorian part of the hotel are stunning. The overall property is beautiful with an increible beach. It's still under construction, and that can be disruptive with construction noises suddenly happening during breakfast in their restaurant, as an example. But, given the amount of work going on, it actually was pretty invisible.

The Del Colorado – a tucked-away treasure where timeless elegance meets coastal vibes. From peaceful mornings with coffee on the patio to golden hour strolls just minutes from the ocean, this spot is all about California living done right.

This hotel was first built in 1887. Many celebrities, royalty, and presidents have stayed there. The architecture and woodwork in the lobby area was fascinating. The Ice House museum was full of historical photos and information. The floral gardens were nice. Parts of the hotel were under 5 million $ renovation. At $500 a night, plus $50 a night parking fee at a garage many steps away from the rooms was not very convenient. Don't forget the extra $50 a night resort fee. I was glad to stay there once, but did not think it was worth the price.