Hotel La Jolla, Curio Collection by Hilton

Location great. Room wonderful. Value good. Jeff is always outstanding. The man and lady serving breakfast on October 12 were excellent. Lady serving breakfast on the 11th was cold. Additionally, we are Hilton gold honor members and called in an atempt to have early checkin. The receptionist was not friendly and told us we must go to a website for early checkin which was difficult. We informed her and simply asked her to call when the room is ready. We never received a call and went to Jeff about 3:30. Jeff helped with the room and it was ready about 4:00.

Pros: The hotel room was clean and had a beautiful view. The staff greeted me at the entrance, which was nice. There is also plenty of parking available. Cons: Through my online booking with Concur for my business trip, they advertise this place as having free parking, which is why I chose it. The staff also did not tell me how much it costs upfront, which made me think it was free. I saw it on my receipt during checkoutc and it was $50 for my one night stay. In addition, they didn't tell me about the destination charge when I checked in, so I didn't even get to use it. It includes meal credit and beach chair rental. When I brought this up to the staff during checkout, the girl at the counter rolled her eyes and said "ask him". Her coworker explained it to me, but did not offer for me to be able to use the meal credit that morning or provide any refund/apology. For that reason alone, I feel like I would not come back here.

Eric is the most professional and courteous person I’ve experienced at a check-in. Great stay.

The room was okay. There was mold in the bathroom next to the shower. They should fix that issue. It's clear there is water damage from the way water pours out from the bottom. You can tell they've tried repairing the drywall but there is a lot of mold present. At checkout, there was a guy whom I hadn't seen before. I think he may have been a manager, which is unfortunate, as he made no eye contact with me. When I approached the front desk, he didn't greet me. He continued talking to a staff member whom he appeared to be training and, while still looking at the screen, said, “she can help you.” All the other staff members, more specifically Jeff and Tamara (I hope I spelled that correctly), were helpful. I did appreciate the early check in and late checkout.

We stayed in this lovely hotel for 5 nights. We felt at home the entire stay. The hotel is a wonderful base of operations whether you plan to hang out at the beaches in La Jolla or explore Balboa Park. Eddie, the waiter, is everyone’s best friend starting with the first meal in the in-house restaurant. Pepita, housekeeping manager, runs a tight ship and it shows. There is not a scrap of paper where it does not belong. The front desk staff was attentive and precessional. We enjoyed our stay and we will be back.