Hotel La Jolla, Curio Collection by Hilton

Honestly, this is the worst hotel experience you can imagine. Initially we were given a room directly behind the front desk entrance -- meaning loud delivery trucks, garbage trucks, in and out burger truck, not to mention it was right in front of the elevators so you hear everybody coming and going. When we told the front desk, they said they could not provide us with another room until the next night. After putting us in 305, again directly in front of the elevators, after we told them expressly not to, our room A/C was broken, the shower was scalding hot, and our wifi was not working so our Tv did not work at all despite multiple resets. Juan was sent to fix these things the NEXT day. Not to mention, this hotel has fewer amenities and worse hygiene than a dingy motel. There is not even a microwave in your room or on the property at all. Soap had not been replenished and carpet had stains and bed smelled. Aside from that, the fridge was set to 55 degrees and all of our food/milk went bad. You cannot adjust their tiny, dwarf mini fridge. It is also a scam. $90 for two days of parking with signs that say "We are not responsible if all your belongings are stolen" and multiple ambiguous charges on our bill at check out. They charge you $30 a night as a hotel fee under the guise of encouraging you to use a credit to buy their overpriced garbage. Nothing is included, breakfast will run you $60 a person. Rooms feel claustrophobic. You don't get the feeling anyone competent works here, we watched people getting trained on the spot. No one is ever cleaning and this place is a hazard. WE FOUND DRUGS LITERALLY NEXT TO THE POOL AFTER BEING TOLD THIS IS A SMOKE FREE HOTEL. Ridiculous. Above all, hospitality was non existent. Luigi is the smuggest, most annoying, clueless, condescending, unprofessional Operational Manager you will find at a hotel in the states. He downplayed all of our concerns and shrugged his shoulders when we told him about these problems including a broken a/c, cleanliness, broken shower, etc. Then, he had the audacity to say "So what is it you are wanting?" After all our complaints, he offered us a measly $30 promotional credit to use at the snotty breakfast restaurant upstairs, which does not even cover drinks for two people. As he was brushing us off, a trainee named Tanya interjected almost to try to impress her new boss. She even said "What do we have to give you for you to go?" If you like burning your wallet, wasting money, or spending a small fortune and mortgaging your house for one night here just know: when you call, no one will pick up the phone to answer your concerns and this place is atrocious.

I am currently staying here and the location is great. The service has been amazing too. Laila at sea and sky made me feel at home for breakfast. She was amazing 10/10. I loved the pancakes. Will definitely go back!!

Laila serving our breakfast was friendly, efficient and informative. An asset to your staff! The accompanying views of La Jolla, the Pacific, and the surrounding hills are spectacular.

Abysmal experience. Ruined the Hilton brand for me. Check-in - Was late but the guy seemed high as a kite and took forever to "boot up his computer". When I walked to the desk, he was on his phone chatting with a buddy. Took more than 30 seconds to get him to get off his phone while I am twiddling my thumbs waiting for him. Then it takes him 5 more minutes (no exaggeration) to find my reservation. He says the "computer is slow" and tries to make small talk but again, pretty incoherent and at this point I am getting extremely agitated as I am tired after a long journey and it's crazy how long this is taking for a $350/night hotel. One guy in the entire hotel to help and a slow computer. He doesnt ask me about an upgrade despite being a Diamond and after I finally get the key, I am repulsed by how dirty and old the elevators are. I get a bad room assignment next to the elevators and its filthy. I took a bunch of pictures and happy to share with hotel management. Next day was worse - had breakfast at their 11th floor restaurant and when I get the invoice after I get home, they double charged me. Every single item was duplicated and even though they took $30 off for the destination fee they charge every day, they didnt also credit me for my Diamond benefit. So not only did they double charge me, they also didnt add the credit. Overall, awful stay in an awful hotel with awful management. I usually dont write reviews but felt compelled to. Serious improvement needed. Hilton's name is tarnished by this hotel.

Food was great, atmosphere was great, and the service from Laila was great as well! Would definitely take the family here again!