Kona Kai Resort and Spa

Excellent location. It felt very safe and had secure parking. Rooms were nice. We used the fire pits on their beach. We could walk to restaurants from the resort. Looking forward to going back.

My family and I stayed at this hotel as part of a Comic Con 2025 package. The property itself was very nice, with a beautiful view overlooking the docks with boats and yachts. Although our room wasn’t ready at check-in, we were able to relax in the courtyard and enjoy a small lunch while we waited. I used the gym every morning—it's well-equipped with a great selection of machines and free weights. The pool and bar area were also excellent. One of the highlights was the complimentary shuttle service to and from the convention center, which made attending Comic Con incredibly convenient. Additionally, the onsite EV charging stations were a great added perk. My only issue was with one front desk staff member who made the check-in experience feel less welcoming. Because of that interaction, I'm giving the stay 4 out of 5 stars. Aside from that, everything and everyone else was fantastic.

The resort was clean, front desk staff were welcoming. Rudi was accommodating and went out of his way to make sure we had a comfortable stay, since we were traveling with our son had just graduated from the Marine Corps. We dined at the Vessel Restaurant one evening. The salmon was tender and flavorful. The restaurant manager made his rounds to ask how our dining experience went which was nice. The cushions on the chairs in the outside section need to be replaced as they were dirty and faded. One of the seats we sat on droppings from the seagulls which was not pleasant. Other than that overall a great location-quiet, surrounded by the bay. Good for families and couples.

Unfortunately, for the price that you pay, the resort was severely lacking. The customer service was just not there and the resort fees were not justified. The room needed a deep clean. The spa was fine and the employees very nice but again this area needed to be cleaned on a more regular basis. I would not recommend this resort, especially with so many other options available nearby.

A favorite location on Shelter Island. Very friendly staff, many amenities for a fun and relaxing stay for families, couples or girls getaway.