Manchester Grand Hyatt San Diego

Ended up having a conference there great facility not sure if they ended up catering food, but was good overall it was always clean when I got back to my room had a little issues using the elevators when I first got there however I ended up figuring that out would’ve been nice at the counter to know how to use the elevators. Since we had a conference, some of the bathrooms ended up, not having enough toilet paper or paper towels. The views were also not the best since I was at Seaport Tower. I just looked at the next building Harbor Tower. I was able to see city view in a little bit of Harbor, but the windows were dirty so for a video it wasn’t the greatest however great it close great area restaurants Cheesecake Factory and steakhouse’s. Their marketplace was really good for lunch or any coffee that had. Parking was also connected to the building for a fee, which was nice as well. Overall, great experience.

This property is immaculate. Customer service goes above and beyond to insure your comfort and safety. Guest rooms are luxurious with lovely bed linens and towels. Pool was closed for reconstruction, however, we were provided free access to a neighboring hotel pool. Car attendants were professional and courteous. Bell captains were extremely helpful and friendly with our luggage transfers. I wouldn’t hesitate staying here again.

We recently stayed at this hotel since it was suggested by Disney prior to a Disney cruise. While the hotel is large and full service, we found a few areas of disappointment. The mandatory $49/day resort fee did have lots of options for activities with a 10% discount and a $15 discount if you went to their rooftop bar. But for us, many of the activities didn't interest us or due to the excessive heat, we chose not to try. One activitiy that we really wanted to do, ended up not being available at all (Paiint the Bay no longer exists). We also don't really drink and don't love sushi. The $15 discount was in a noisy bar with very limited sushi menu. We went the first night and had no interest in returning on the other 2 nights we were there. We did enjoy the 2 "free" bottles of water each day! I would recommend that the hotel review the offerings for the required resort fee! The breakfast buffet was rather pricey too. We did enjoy the pool and the hotel is in a great locaton for exploring San Diego.

I was really looking forward to our stay at the Manchester Grand Hyatt because the hotel has such great facilities. Unfortunately, the attention to detail didn’t match my expectations. The sink in our room was clogged and wouldn’t drain, the bed was dirty, and the crib we requested for our daughter never arrived. It was disappointing to have these basic needs go unaddressed, especially at a hotel with so much potential. The facilities were a big part of what made us excited to stay, but the room and service details left us with a frustrating experience.

I was treated poorly. The customer service was poor. I checked in at 9:30 am because I had an early flight. I requested early check in. I was told they put an urgent note for the room to be cleaned and will inform me. I walked outside but it was 104°F outside. I went to the convention center and since I did not hear back from Hyatt till 2pm I walked back to the hotel and they continue to inform me that the room is not ready. They said if I was tired and needed a bath I can take a bath at the fitness center. I had a corner room.with sea view and then they offered me a room Without a view but the price will be the same. There was no status on my room instead they were telling me that the staff has to clean 400 rooms and mine was not the only priority. I asked for the supervisor and the front desk person came out after 30 mins to let me know that the room.was ready. It was almost 3 :30pm. It was extremely inconvenient and disrespectful of my time and importance. Customers and guest should be thier priority. I was surprised by thier poor customer service.