Paradise Point

I stayed at Paradise Point for 2 nights for a professional conference and would not return. The staff was a mixed bag. Our room, 137, was dirty, had broken electrical outlets, and the decor looks cheap and outdated. The bedsheets had not been changed (more on that below). Overall, the property is by no means a "resort." Positives: The front desk staff was pleasant at check in. The staff at the valet/taxi stand were very friendly. The greenery and wildlife around the property are pretty and pleasant (but the roads and other swaths of concrete, such as the parking lots, are jarring and make it that much more obvious that the lagoon is not natural). Onsite recreation (I did not use) included kayak and paddle board rentals. Mission Bay is certainly a lot safer for kids than the open ocean. Our room was right on the road and it felt like we were sleeping in a cheap roadside motel. Cars driving by and chirps from locking/unlocking were not a relaxing vibe, so we didn't bother using the Adirondack chairs outside. 2 power outlets near the Keurig were not working, and 1 outlet near the TV was also not working, so I moved the Keurig by the bed. The provided coffee cups were very flimsy and I spilled my coffee when the lid popped off. The room overall looked worn out or there were weird things going on -- chipped paint, missing grout in the tiles, no weather stripping in the front door so you could see daylight between the door and the jamb. Blackout curtain did not go fully closed. The bathroom faucet was installed in an odd spot, so you had to turn the water on full blast, or the stream was next to the back of the sink and your hands were knocking on the back of the sink as you washed your hands. The overhead light turned off and then on again whenever I took a shower, and I was startled each time. The first night my colleague/roommate came home and her bed was full of sand! Housekeeping seemed to have simply pulled the covers back up without changing the sheets. Since I was asleep, my roommate waited until morning so as not to wake me up, and then made several calls to the front desk where she was told repeatedly "no manager on duty" and hung up on. Once a manager was available, the manager told my roommate she would have the sheets changed "and I'll stop by your room to chat." The manager did not call or stop by, so my roommate called again, and the manager said, "are you sure it was sand and not detergent in your sheets?" There were stains on my sheet (this was resolved by the sheet change). Our last morning I discovered the room's tile floor was extremely filthy, after I got into the shower and watched dirt and grime appear in the bottom of the tub (from my feet). It seems housekeeping didn't bother to mop the floors carefully, or there is just too much dirt and grime tracked in from what is essentially a glorified parking lot outside. The property is spread out for no apparent reason, which quickly became very annoying. The conference center was a relatively short walk from our room, but it got tiring quickly walking back and forth between the room, the conference center, the lobby, and our colleagues' rooms. Trying to avoid stepping in duck poop on the walkways in between meetings and meals is not my idea of a good experience. Our gala dinner was held outside next to the conference center; dining on concrete is not my idea of an amazing setting. There were firepits going and s'mores, but now my clothes smell like campfire because it was windy and smoke was blowing right into the dinner area. I know the hotel can't control the weather, but there was no effort by staff to adjust the fires until several dinner attendees complained about the smoke. The conference meals were a bit above average, with some odd touches. For example, there was chicken labeled as "chicken fajitas" for lunch the first day, but no flautas, which seemed odd, and the tables were all set up in the registration foyer, making it very crowded. Eggs for breakfast are always appreciated, but these tasted like they are powdered. I really don't understand the good reviews here; all in all, because even at the discounted group rate we paid, I just would not stay here as I came away overall with a negative experience. Even if our beds had fresh sheets on them, this "resort" is very disappointing given the room rates, and seems to be exploiting its location near the beach. The ownership group needs to invest some serious dough into a complete revamp, maybe removing the roads that wind through most of the property. Even if the rooms were completely renovated, the property layout and design are simply sub-par and made my visit here feel strange. I do feel sorry for the staff, who *mostly* seem hard working and sincere, but the housekeeping fail, combined with the manager's attitude and attempted gaslighting of my roommate, are unacceptable. Stay elsewhere.

This is our second stay with Paradise Point and it won't be the last. Friendly staff, clean rooms, great amenities, amazing views. The on-site restaurants are so good. We love staying here!

Our stay at Paradise Point was mediocre at best. The grounds are nice and the staff were mostly friendly. The trees, plants, and wildlife were the most fun as well as being right on the water. We were lucky to have an oceanfront suite and enjoyed that very much. For the negatives, it's sadly a long list. The rooms were outdated with unintuitive electrical and half of it wouldn't work without a key card inserted. Many lights were motion activated, but even after a week we couldn't figure out how to use them properly to prevent the lights shutting off while in the shower. The beds were horribly uncomfortable and the sheets like sandpaper. The pillows were half the size of a standard pillow and the fold out couch was awful for our teenage son. You can hear everything your neighbors are saying probably due to the pass-through doors. We had everything from normal conversations, to kids yelling and having fun, to loud arguments and nonstop swearing over a bad run of diarrhea of all things. Not the most fun while trying to sleep, but we did giggle a little! At least until the world's loudest AC unit kicked in and drowned out everything else! The AC was either full blast or nothing at all which gave us bad upper respiratory irritation. The main family pool was pretty bad - the water was so heavily chlorinated that you couldn't see the bottom. One morning we made the mistake of attempting the hot tub and it was so murky and gross with hair and debris that we left. The adult hot tub was usable. The beach the oceanfront suites are located on is public as are the fire pits. So if you want to claim one for the evening, park your stuff there early or you'll miss out. Also, we expect resort prices to be higher, but be prepared to pay ridiculous amounts on site. Also, be prepared for not just all the extra fees, but then all the extra taxes for those extra fees which came to a grand total of 117.92 extra per day on top of the room rate (we had a discounted $10 parking rate that's included which is typically higher). This wasn't a great place for a week long visit. Most of the people we chatted with were local staying for 1-3 days coming from various parts of SoCal. Needless to say, I doubt we'll ever go back.

We enjoyed our stay at paradise point. All their staff were friendly and accommodating. There was no problem with our early check in. The room was clean. Delicious food at barefoot and tidal. We enjoyed kayaking. We also enjoyed our afternoon swim in the pool. The entire resort is beautiful.

We booked through Carlos and had multiple rooms we also booked the party deck and reservations for barefoot Bar and Grill. Carlos told me that he would be there on Friday the 10th so I told him I would come in and talk to him the girl at the counter would not listen to me I told her that I was paying for all the rooms but everybody had to put a credit card on for their incidental she was very obstinate and would not listen to me it got extremely confusing when others came up they tried to get the full amount for the room instead of the incidental the whole thing was an ordeal that was not pleasing. To make it worse one of the people that were in our group went and got a spa treatment and you guys gave them the option to put it on our work credit card that I used to pay for the reservations. I spoke with Robert he said everything would be getting taken care of however as far as I can tell nobody got a $26 credit if it wasn't one thing it was another very petty very disorganized and kind of a money grab we've been supporting and being going to paradise point since the early 90s and we have booked several business events there in the past for you guys to treat us the way you did this time pass us off and make us feel stupid when the gal on the front I'll go sit down it's like you treat us like garbage it wouldn't listen to us and still to this day I'm not sure who got what credit as I'm going through the receipt that you sent us things don't add up I don't know who to talk to I don't know who to trust this place used to be really good it's going downhill quick