Pendry San Diego

This hotel is in a great location. The spa facility is very small but the service and my our treatments were excellent. The hotel rooftop pool is a social scene and we were just up there dining, so the service on Saturday was a little meh because of all of the bachelor / bachelorette parties. We were in town to attend a wedding and thought our room was great. I would have liked to have been able to have a shower head that you can remove because I didn't want to mess up my hair while rinsing off before getting ready.

Hands down our favorite hotel in San Diego! From the courteous and professional valet service to the quick and seamless check-in, everything was top-notch. A special shoutout to the amazing pool bar and dining team—they were incredibly kind, attentive, and always greeted us with a smile and a great cocktail. Their service truly elevated our stay and made the entire experience exceptional. Highly recommend the restaurant Lionfish which offers a very nice selection of quality sushi food. Perfect for those that love sushi, and those that want a little something else.

The team at the Pendry are always excellent, on every trip. The front of house team ably led by Quartz are fantastic. I approached Quartz with a problem on a previous trip and it was very well resolved. On return this trip, Quartz went above and beyond to make sure that I was welcomed back on this trip. I look forward to returning soon. I would highly recommend.

The good: The Pendry is in the perfect location in the Gaslamp District of San Diego. It is ideal for baseball fans who want to catch a game at Petco and for those who want to hit the Gaslamp hotspots with a very short walk back to your hotel. The bad: Make sure you check your credit card bill after your visit. I was charged $250 for stealing a JBL speaker that was not even in the room when I arrived. They assumed I took it and billed my credit card for it. I had to call them to ask why I was charged $250. They said it was because I took the JBL speaker. I said there was no JBL speaker in my room. They double checked and realized they were in error. They are in the process of refunding my credit card. They also charged me additional room taxes after my visit, even though I was told at check-in that I had paid in full at the time of check-in. Do not check out by the text message they will send you the morning you are checking out. They will not send you an invoice and you are risking being charged for fees that are questionable at best and fraudulent at worst. I have stayed at the Pendry SD several times and at the Pendry Baltimore as well. I will no longer stay at Pendry Hotels because of their lack of transparency when it comes to fees and for their hastiness in charging a customer's credit card for fees that are unwarranted, and without any notification.

After 6 days at the Pendry, I can honestly say I wished I could stay 6 more. Exceptional experience in every way. You will feel welcomed and catered to without anything being fussy or taking itself too seriously. The surroundings are beautiful, food and drinks exceptional, and the service simply impeccable. I can't wait to visit the Pendry in New York and other cities!