Setai San Diego

We had such a great time at the Alma Hotel in San Diego! Our room had a beautiful city view of Downtown San Diego and the service was impeccable. Everyone was so friendly and helpful! Jorge checked us in and was great walking us through how to make the most of everything the hotel had to offer! He was super friendly and just such a nice vibe checking in. breakfast was amazing each morning and a great way to start the day! We had dinner one night at the hotel and Joel was amazing!( I do suggest dinner in Little Italy if you are looking for a truly amazing meal) We even asked him for tips on places to go and sightsee. Not only did he give us tips, he came back with everything written down and then checked on us the next day to see how they went! The hotel is in a great location. Close to the airport, zoo, little Italy, and so much more! Everyone in the hotel is super friendly and the feel is more of a small community feel rather than a big hotel chain feel and we loved it! Will definitely stay here again!

Such bad vibes. Uncomfortable since the minute i parked at Valet. Ladies at valet very unprofessional called me out my name because i didn't leave my keys when she wanted me to. Per arriving unloading they started taking pictures of my while while i was in it and while i was unloading. They were rushing me as if i wasnt paying for this service, My son heard lady talking bad about me behnd my back. Valet wasn't aware he was my son. They made him feel uncomfortable If you're going to talk bad about guest at LEAST look presentable. Second. Housekeeping came into my room un announced by mistake. Plug in room didn't work. had a $20 credit for snacks drinks or food. snacks never arrived so i lost credit upon leaving i left 3 trays behind called right away to see if they can grab them from couch in room been calling since and no update of my trays I've mentioned how these were passed down from my grandmother and were very expensive and had sentimental value. Nobody cared. They keep saying housekeeping will contact me but been 3 weeks and NOTHING. vibes were very judgy very uncomfortable. Very helpless I was celebrating my sons birthday and would never celebrate here. Unfortunately ruined birthday boy vibes.

Jorge and Sophia were fantastic and ensured our stay was nothing short of spectacular. Thank you for your excellent customer service!

Exceptional valet service at Alma Hotel in San Diego, thanks to Tyson. He was welcoming, professional, and handled everything efficiently. It’s clear he takes pride in his work, and that level of customer service really enhances the overall hotel experience. Tyson is a huge asset to the team — highly recommended!

Came here for my boyfriend and I to have a little celebration to ourselves for our recent engagement. As we entered the hotel we were greeted by the front desk lady named Susie. She was very quick to check us in and didn’t ask us any questions and wasnt very welcoming. Sadly she didn’t even ask if we were celebrating anything, so I told her and she had no response, no congratulation nor any suggestions on how to make our experience better there. Very nonchalant attitude. It was not as pleasant of a start for us. Our room was okay in size although the bed isn’t that comfortable and the light in the bathroom didn’t work at all. It seems as though it is an out dated hotel and it didn’t look very clean and polished. We were also quite upset as the pool was stated it would be heated and in fact that was a lie. It was very cold and unusable which was a disappointment for us. The 100 dollar credit we had was only usable at their cafe which didn’t have that great of food or drinks. Overall don’t recommend going here at all, not worth the price what so ever. It don’t feel like a pleasant stay nor did it make us feel refreshed. We got no sleep due to noise from outside. They also charge a destination fee on top of your stay which makes no sense as the point of coming to a hotel is to have a get away in a different destination. One thing I did like is that the front doors lock at night and you can only enter with a key which provides safety for hotel guest. Again overall I would never come here again nor recommend this place to anyone. There are far better hotels in that area to stay. Don’t waste your money here.