The US Grant

I’m pretty disappointed with our stay here. I specifically booked this hotel through the Chase Edit program because of the extra perks, but in the end I didn't receive any. I know the room upgrade is "subject to availability" and I did not receive one...but I’d even reached out to the concierge before our trip to ask for an upper floor. Instead, they put us on the absolute lowest guest floor possible. Also, the welcome amenity? Never showed up. The biggest issue was the $100 hotel credit and the breakfast benefit. The front desk flat out refused to honor them because I didn't have the physical Chase credit card on me...only my virtual one (tap to pay) on my phone. Look, I have a lot of cards and I don't carry every single piece of plastic when I travel. I’ve never had an issue like this at other Chase hotels before. It was very frustrating because I even got the Chase concierge on the phone to talk to the manager and confirm my card and it being active, they still wouldn't budge. It felt like they were just looking for excuses not to give us what we paid for. The only saving grace was the cleaning service. The staff were so nice and did a superb job keeping the room in great shape, but the management side of things was a total mess. Won't be staying here again.

The Grant is a true classic hotel, over 100 years old and beautifully restored. Lots of wood accents throughout. Check in was flawless by May. Rooms are very comfortable with the best hotel beds anywhere. Lots of outlets and USB ports. Great lighting. Rooms maintain a classic appearance with all needed modern conveniences. Efficient housekeeping and turndown service easily obtained by an electronic button near door with multiple settings (Makeup room and privacy). Concierges are outstanding, particularly Lee Ann and Mark. Contact was made about a week prior to arrival asking to assist. A list of recommended restaurants was sent and an offer for their Destination Discovery,( a guided tour of the historic aspects of the hotel. HIGHLY RECOMMENDED. Location is great - adjacent to the Gaslamp District, a short walk to Little Italy, waterfront, ferry to Coronado, the symphony and theater. Restaurant - Grant Grill- is true fine dining. Check out was quick and efficient. This is a property we will definitely return to.

We stayed here for one night booked using Amex's Fine Hotel & Resorts (FHR) portal and overall we had a wonderfully comfortable and welcoming stay. A big plus is that this was centrally located to attractions like the zoo, Balboa Park, etc. Upon checking in, we were upgraded with a larger room and were told about our benefits, including a $100 food & beverage credit, as well as a breakfast credit the next morning. The concierge was also extremely helpful in giving recommendations and updates on what events are happening around the hotel. A lot of people had mentioned that the beds were really comfortable and I would agree. We slept pretty great and the room definitely had a very cozy vibe. It was also very clean. The next morning we had breakfast in the room and that was delicious and convenient. I'd recommend having breakfast in bed; the rooms are designed like they were meant for it. If I had to nitpick I'd say the elevators are a little on the slow side, but that is expected with an old historical building. Valet Parking is also a little steep at $70 but it gives some peace of mind knowing it's in very capable hands.

I had a wonderful one night stay and as a platinum member I was provided an early check in with a wonderful larger upgraded room. Aisha at the front desk was exemplary with her professionalism, warmth, and efficiency. She also offered me a late check out which I accepted but had to change to even a later time, which Victoria graciously handled. Both of them were absolutely amazing. I would’ve actually marked this classically beautiful hotel had the water temperature worked normally. The shower either had scalding hot water or freezing temperatures, so I had to artfully dodge in and out of the shower to get cleaned. Washing off my hair was a challenge. I did advise the gals and they said it would be addressed as I was checking out. The hotel itself is regal as it has a storied past. Rooms are tastefully decorated and views were very nice. The Grill offered delicious breakfasts and the two servers, Jose and Jose, were just a true delight. Loved the location of the hotel as it’s right in the middle of gas lamp and the property is well secured with only your key card allowing access. Looking forward to a return and I’m sure the water temperature should be fixed :-)

The hotel is stuck in time. For example, no digital in-room ordering is available. You have to call and talk to someone. Heating did not work in our room and some towels were stained. Public areas looked classy and nice, and the restaurant did good cocktails. Bottom line: The hotel is worth a visit, not a stay.