The US Grant

This hotel is conveniently located downtown and short walking distance to the San Diego Civic Theater. From pulling into the valet only parking, we were greeted by David and his team. First class crew all the way in helping to direct us to check in, managing bags, and getting the car situated. The lobby is absolutely beautiful and the details of the historic building are apparent. Check in at the front desk was a breeze and promptly received our room keys. The room was spacious, had a view of the city, and well appointed. Bed was very comfortable. This is a great place to stay in San Diego and highly recommend.

Absolutely beautiful hotel. When you walk in you can just feel the history, it's very old and vintage but feels clean and fresh. The room was large and comfortable with a nice bathroom and tub. The only downside was that our room faced the train side of the street and the windows were not sound proof, it was really loud, but overall an awesome experience.

I have stayed in numerous hotels in downtown San Diego, and this is by far the worst choice. Although the service is good, the location and views are terrible. Homeless everywhere, no doormen, and a view of a dilapidated building with graffiti outside our suite. Hard no, and I highly recommend not staying here. Stay along the waterfront at the Hyatt or Intercontinental. Stop here for a drink if you are curious about the history. Finally, no amenities, not a pool, nor even a minibar.

Normally our stays and experience are amazing every two years around the time of the elections but unfortunately this year we learned that some of our younger members of our group had been mistreated at the restaurant by the manager named Dawn on duty. This is a cause of concern due to our habitual staying and returning to this hotel and it is a shame to have heard how they treated some of our younger guests. There were multiple instances where several members of our group said they felt harassed, unwarrantedly questioned without cause (in an interrogative rude and disrespectful tone of voice), privacy and personal spaces invaded by this manager and she kept returning to them habitually. We hope this was a one off but we do fear she has done this before to other guests and so we did want to file a formal and official complaint to corporate or at least relay this to her supervisor or next in command. Thank you, other than that our stay was great however we do pray there be some kind of job suspension or punitive action taken as repercussion for this individual employee's uncalled for out of pocket and etiquette actions. See you all in November. We love the U.S Grant !

This review is for Amex plat users only. Don’t expect your perks to apply here. I rarely write reviews but since this hotel didn’t let us have early check in I have time while waiting in their lobby. 2 stars cuz our average experience is to not have to wait even just an hour for our rooms. Also our upgrade was to an Ada room. Yay. The lobby and registration staff were nice at least, but the wait for brunch was over 1.5 hr long and the elevators are slow AF. There are definitely better options in the area. My buddy used his chase edit for the intercontinental and couldn’t stop yapping about how good it was.