The US Grant

I was in town for the weekend and wanted an elevated hotel in the downtown area at a decent price point. I had looked into The Pendry but they were quoting double what the US Grant was offering and since I was going to be away from the hotel most of the time and not planning on using any amenities like a pool or fitness center, I figured I'd save some money and try the US Grant. I assumed their lower price point was due to the lack of ocean views and amenities. I did appreciate the historic building and grand architecture. The lobby was quiet and pretty dead around 10pm when we checked in but I knew it wasn't a trendy hotel with a bustling night scene. I was given room #540 King City View Deluxe Room. Upon walking in, the smell of faint cigarette smoke in our room was a little shocking. I thought smoking rooms were a thing of the past. It didn't smell like fresh cigarette smoke but the kind that permeates over time. Thankfully our windows opened a crack because we had to air out the room all weekend. Then, there was a previous guest's socks and shirt on the closet floor, ripped curtains and bodily fluids on the toilet seat that wasn't wiped down. This was going downhill way too fast... We made the best of it for the sake of ease and not wanting to figure out new accommodations at the last minute. We were thankful we were going to be gone alot and that the weekend was going to go by quick. One of the worst hotel experiences I've had in a while. P.S. And $70 for parking is a rip off

We were upgraded to a king room with a spacious bathroom, so I can’t comment on any guests’ complaints about the tiny bathrooms. The hotel is a classic - over 100 years old - but it’s exceptionally well-maintained. Common areas are outstanding; free tea and coffee is in the lobby daily. While not as luxurious as the Beverly Wiltshire, it has a familiar footprint. Platinum Elite members get a substantial credit toward breakfast, but it likely won’t cover the whole bill. Alex (Alejandro) checked us in very early, and he was always helpful through our stay. He is a rockstar, and hopefully the hotel management recognizes this.

This Hotel is grand and opulent. As soon as you walk through the doors you're in a whole other time. It's everything that grand American Hotels do perfectly, with well trained staff eager to make your stay memorable. There's even a turn down service! The rooms are so well appointed and the bed is dreamy. Downstairs at the Bar and Grill you can enjoy all three meals if you like, and the cocktails are on point. Breakfast is always good and the hospitality team are so very professional. Special shout out to May and Victoria at the check in desk for making arriving and leaving so easy as we navigated bags and logistics.

Fantastic hotel, great staff and attention to detail. Far too often hotels seem to be cutting corners or finding annoying ways to nickel and dime you. This is definitely not the case here. The bed was very comfortable the accommodations were clean and luxurious. The coffee and drinks in the bar were a very classy touch. The breakfast was also great! My only regret was not staying longer! Thanks for a great stay.

The staff is incredibly rude, dismissive, and at best had miscommunications that they refused to fix. But more likely just lied.