The US Grant

Front desk staff was stuck up, the bathroom/ plumbing was an issue both with shower and toilet, overpriced for what you get. $70 a day to park. Id say it was in a nice location if it weren’t for the shady, homeless, drunk people lingering around. Disappointed to say the very least.

Only giving this hotel 2 stars , as day we arrived we were told our accommodation we had previously booked over 6 months in advance was not available. They had an ‘event’ on the day we were due to check-in and were ‘fully committed’ so had no room for us. I find this unacceptable , and proves to me that this hotel will favour a group booking over an individual’s. Altho we were moved to another hotel, it was not what we paid for and the messing about moving hotels disrupted our planned schedule.

I wish I had read reviews like this before booking. This hotel is a complete rip off and I am still furious about how they treated me. They charged my credit card for an extra full night that I never stayed. I checked out on the agreed date but they processed an unauthorized extra charge anyway. When I immediately spoke to the manager and asked for a refund he was rude, unhelpful, and flat out refused to fix it. I am now disputing the charge with my credit card company because of their mistake. On top of the billing error the room service was awful. Orders were slow, wrong, and the food arrived cold. Multiple other issues made the entire stay disappointing from start to finish. The front desk and management showed zero interest in making things right. Save yourself the headache and money. Stay somewhere else. This place will overcharge you and then refuse to correct their own errors. I will never return and I am warning everyone I can.

It's a very nice, old hotel but with comfortable modern rooms and elegant public areas. Good TV, bed and shower. Useful to have a restaurant on the premises but a less formal coffee shop in the hotel would be a bonus although I don't know how feasible it would be. A minibar in the room would bring it in line with other hotels of this calibre I've stayed in. It's on Broadway so about 15 - 20 minutes to walk to the waterfront. The Gaslamp and Little Italy are a short walk. You need to decide whether you want to be very near the waterfront or stay a short walk away. Very attentive staff!

I booked with Amex Plat FHR, also have Marriott plat status. I paid $470 USD for a king room and tried to use a SNR for an upgrade. I got a message saying the SNR was given back bc they couldnt upgrade me to the room I chose. I was told I was given a double upgrade to the room in the pix I posted here, room 913. Small room, No view, plumbing/toilet noise was loud and crumbs and paper would come up in the toilet, the room was generally noisy not sure if it was more than the pluming maybe its just bc its old. Slipped in the bathroom (did not fall) when taking a shower the water was burning hot then not even warm back to burning hot no matter where we set the temp to. Parking is $70 a night, front desk/reception are sassy/rude, no pool but knew that ahead of time. I had booked a room that the pix didnt match the room I was given and since I supposedly got a double upgrade I’d think the room would be better but it wasnt, they said that I booked on a 3rd party sight (amex FHR) and theirs nothing they can do to compensate as those materials (pix) are not created or controlled by their hotel. The bed was comfy and the concierge was delightful. I was so looking fwd to this hotel. Flew from MT to go to a wedding. We flew in day early to celebrate our 13th anniversary . I chose this hotel bc my husband is a history buff and wanted to surprise him. I was surprised by the amount of sketch people around wasnt the safest feeling. Over sad.