The US Grant

We were upgraded to a king room with a spacious bathroom, so I can’t comment on any guests’ complaints about the tiny bathrooms. The hotel is a classic - over 100 years old - but it’s exceptionally well-maintained. Common areas are outstanding; free tea and coffee is in the lobby daily. While not as luxurious as the Beverly Wiltshire, it has a familiar footprint. Platinum Elite members get a substantial credit toward breakfast, but it likely won’t cover the whole bill. Alex (Alejandro) checked us in very early, and he was always helpful through our stay. He is a rockstar, and hopefully the hotel management recognizes this.

This Hotel is grand and opulent. As soon as you walk through the doors you're in a whole other time. It's everything that grand American Hotels do perfectly, with well trained staff eager to make your stay memorable. There's even a turn down service! The rooms are so well appointed and the bed is dreamy. Downstairs at the Bar and Grill you can enjoy all three meals if you like, and the cocktails are on point. Breakfast is always good and the hospitality team are so very professional. Special shout out to May and Victoria at the check in desk for making arriving and leaving so easy as we navigated bags and logistics.

Fantastic hotel, great staff and attention to detail. Far too often hotels seem to be cutting corners or finding annoying ways to nickel and dime you. This is definitely not the case here. The bed was very comfortable the accommodations were clean and luxurious. The coffee and drinks in the bar were a very classy touch. The breakfast was also great! My only regret was not staying longer! Thanks for a great stay.

The staff is incredibly rude, dismissive, and at best had miscommunications that they refused to fix. But more likely just lied.

This was my second visit after around 9 years. The hotel still stands out as one of the best in the city, although it could do with some sprucing up. The elevators are very small and a little slow, while the rooms we had looked a little dated; on the plus side, the sleep quality remains great and the bed was extremely comfortable. Also, check in and check out were fast and efficient.