The US Grant

Normally our stays and experience are amazing every two years around the time of the elections but unfortunately this year we learned that some of our younger members of our group had been mistreated at the restaurant by the manager named Dawn on duty. This is a cause of concern due to our habitual staying and returning to this hotel and it is a shame to have heard how they treated some of our younger guests. There were multiple instances where several members of our group said they felt harassed, unwarrantedly questioned without cause (in an interrogative rude and disrespectful tone of voice), privacy and personal spaces invaded by this manager and she kept returning to them habitually. We hope this was a one off but we do fear she has done this before to other guests and so we did want to file a formal and official complaint to corporate or at least relay this to her supervisor or next in command. Thank you, other than that our stay was great however we do pray there be some kind of job suspension or punitive action taken as repercussion for this individual employee's uncalled for out of pocket and etiquette actions. See you all in November. We love the U.S Grant !

This review is for Amex plat users only. Don’t expect your perks to apply here. I rarely write reviews but since this hotel didn’t let us have early check in I have time while waiting in their lobby. 2 stars cuz our average experience is to not have to wait even just an hour for our rooms. Also our upgrade was to an Ada room. Yay. The lobby and registration staff were nice at least, but the wait for brunch was over 1.5 hr long and the elevators are slow AF. There are definitely better options in the area. My buddy used his chase edit for the intercontinental and couldn’t stop yapping about how good it was.

Front desk staff was stuck up, the bathroom/ plumbing was an issue both with shower and toilet, overpriced for what you get. $70 a day to park. Id say it was in a nice location if it weren’t for the shady, homeless, drunk people lingering around. Disappointed to say the very least.

Only giving this hotel 2 stars , as day we arrived we were told our accommodation we had previously booked over 6 months in advance was not available. They had an ‘event’ on the day we were due to check-in and were ‘fully committed’ so had no room for us. I find this unacceptable , and proves to me that this hotel will favour a group booking over an individual’s. Altho we were moved to another hotel, it was not what we paid for and the messing about moving hotels disrupted our planned schedule.

I wish I had read reviews like this before booking. This hotel is a complete rip off and I am still furious about how they treated me. They charged my credit card for an extra full night that I never stayed. I checked out on the agreed date but they processed an unauthorized extra charge anyway. When I immediately spoke to the manager and asked for a refund he was rude, unhelpful, and flat out refused to fix it. I am now disputing the charge with my credit card company because of their mistake. On top of the billing error the room service was awful. Orders were slow, wrong, and the food arrived cold. Multiple other issues made the entire stay disappointing from start to finish. The front desk and management showed zero interest in making things right. Save yourself the headache and money. Stay somewhere else. This place will overcharge you and then refuse to correct their own errors. I will never return and I am warning everyone I can.