The US Grant

The US Grant hotel in San Diego, is in a good location in the middle of the city and staff at the hotel so kind and especially ( Miss. Paulina ) reception staff, she was very polite, helpful, kind and friendly with us. I really appreciated her and what she did with us. So , I hope the management of both hotle and Marriott Bonvoy be appreciate her as she represents the hole in perfect and in the ideal way.

I was excited to stay at the US Grant after looking into this historic hotel. The lobby is beautiful and we enjoyed dinner and wine at the Grant Grill over 3 days. Their bartenders and waiters are awesome, especially Marco at the bar, Samuel who waited on our table for dinner, and Paulina for breakfast. Champagne under the Chandeliers was very nice, but that needs to be a daily thing, as the bar area was often full up. The room was a high floor Legacy Suite, which had a weird layout. There was literally a foot between the one side of the bed and the wall, making it more difficult to get by since there were curtains there. The wifi and cell reception was terrible not only in the room, but throughout the hotel. We had to go outside before we could order an Uber. The worst part about the room was the bathroom. One minute the water was warm, then the pressure dropped, raised again, and it became scalding hot for nearly a minute. This happened with both sink and shower during every use, making it a chore to get ready in the morning or showering in the evening. You also have to pull the handle on the toilet toward you and hold it up until is completely flushes. Room cleaning and turndown was awful. There was no stationery in the room, nor was it replenished during any day and I had to go to the desk to get so I could send out holiday letters from the property. There was a dirty glass and coaster in the cabinet, and when they put out the turndown tray, there was no breakfast menu. Obviously missing from its spot, but never refilled. We even found a dirty white linen on the desk when we came back that they obviously used for something and left there. We heard from staff that they are going to essentially gut the first floor for a complete remodel at the end of 2026, which seems a complete shame for a historic hotel. The rooms are also set for a refresh, which is much needed and hopefully the plumbing issue will be fixed during that time.

One cannot be mad at a hotel that has such a nice bed. It hugs while giving firm support. The historical nature of this hotel makes it interesting, but its best days seem behind it now. The interior is nice but not quite at the 5-star standard. The side doors are locked and require key-card access at night (instead of placing doormen or security guards). Some reviewers complain about the homeless outside, but that really is a problem of the entire downtown area, not this hotel alone. The temperature control unit in my room made a metallic grinding noise from time to time, loud enough to wake me up, so by the third night I learned to keep it off and just went with the ambient temperature of the hotel (which fortunately was reasonable at 71 degrees). The safety deposit box in my room had no power, and by the last night my door lock also ran out of power. All in all, this would make a unique and very nice 4-star hotel (which was what I paid for at corporate rate anyway), and it probably is a mistake for the hotel to advertise itself as a 5-star and raise unrealistic expectations.

I was coming in off of a transatlantic trip and initially given a 3rd floor room on the east side of the building, which was a bit on the noisier end and (given my interest in an early night) I visited the front desk to ask about a change. Despite my (undoubtedly) cranky approach, Jack was extremely patient with me and worked his best to accommodate my request for a quieter room. Extremely grateful for his excellent service and care! Visited the bar the next evening and was fortunate to have Marco to guide me through the Grant’s fascinating selection of whiskeys. Excellent service all around!

We had an incredible stay at The U.S. Grant in downtown San Diego! Every part of our experience was exceptional: check-in, concierge, bar service, and housekeeping all went above and beyond. As Marriott Platinum and Stars members, we were treated like royalty with thoughtful perks and extra-plush robes on the 6th floor. While there was a bit of street noise, it didn’t take away from how beautiful and comfortable the stay was. The shower and amenities were top-quality. Breakfast at the Grant Grill was complimentary for us; the service was flawless, though the menu was a little on the adventurous side for our tastes. Late-night room service was prompt and delicious. Overall, an elegant, five-star experience from start to finish. Highly recommend The U.S. Grant if you’re looking for luxury and outstanding service in the heart of San Diego!