The Clift Royal Sonesta Hotel

Room was clean, spacious, comfortable and quiet. The location was walkable to many locations. I would recommend a ride of going to the wharf or financial district. I was only disappointed in two features. 1) no coffee in the lobby. (As a frequent business traveler this is a must). 2) the gap between the breakfast restaurant and dinner restaurant. (I would have either the cafe open longer or have the restaurant open for lunch).

I booked this hotel with points through Amex's Fine Hotels and Resorts Collection. It's great hotel with very good staff and a good restaurant attached that has a good breakfast menu. The neighborhood is fine and perfectly safe. People crying about the Tenderloin should stay home and never leave their house. If you're not an absolute baby, you'll have a great stay.

This was a great experience, starting from pleasant and competent check-in. Our room was sparkly clean and spacious - I chose a 2-queen-bed room and it was located on an upper floor with a nice view. We liked the lobby too. The location was great, an easy walk to Union Square and to the play we came to see, and an easy car ride to other places we wanted to visit. We used both Frederick's and the Redwood Room, both with pleasant staff and good food/drink.

This review is for the fantastic service that was received after the awful check in at the hotel. Steve is amazing and was such a pleasure to meet. The only the other person following him was a female check in staff. All of the male staff at the front desk were awful. I had the absolutely worse and unpleasant interaction with them.

I really enjoyed my stay here. The room was small but very clean and quiet, perfect for a relaxing night. The gentleman who checked me in at reception was incredibly accommodating and made me feel welcome right away. Unfortunately, the morning receptionist (a young woman, though I didn’t catch her name) seemed more focused on chatting with coworkers before assisting guests, which was a bit disappointing. The Redroom Bar was a highlight — such an intimate, cozy spot that’s perfect for a date night. The waitress there was lovely and friendly, though my food did arrive much later than expected. Overall, a comfortable stay with a few areas that could use improvement.