The Clift Royal Sonesta Hotel

Booked through a work website and the room type we chose wasn’t available when we got to the hotel so had to choose a different room and were charged extra fees on top of an already paid price. Should’ve checked the fine print. Room service also seems to stop early so we were left with few food choices within walking distance. Otherwise the accommodations were comfortable and clean and furnishings were modern and well kept.

Centrally located in downtown SF. Comfortable bed, clean and spacious rooms, hallways and lobby. Excellent workout gym with first class equipment. Restaurants had good service and delicious food. Front sidewalk was clear and clean. Parking is offsite, but close to hotel.

Staff were wonderful, particularly the concierge, Steve. We needed a babysitter at the last minute and he connected us with a great service (Destination Sitters). Very appreciative of all the help while travelling with 4 kids and 5 adults.

The rooms are nice, the staff are wonderful, the bar has tasty drinks and good company, and the location is perfect. But, some of the cutbacks take this hotel down in status and comfort. Removing valet is the latest blow, making arrival and departure complex and stressful. Using a parking garage and having to wheel your luggage down the street; yikes! Not restoring room service like some of their competitors is also a disappointment and a ding. I much prefer the Clift to the Westin, the The Beacon Grand, or the Hilton, but I'm starting to think the lack of amenities will push me elsewhere. The Royal Sonesta has made blunder after blunder with this hotel since they purchased it, starting with the disastrous redecoration, and seem to have chosen to continue on that pathway. The staff however, are amazing, I'll say again.

Wonderful jazz! The Cliff is a lovely elegant hotel with a beautiful lobby and an even more beautiful Redwood Room, a classic room similar to the Oak room of the Palace Hotel New York City. The room serve brought spacious and comfortable. Everything is in top order. Staff is great. The jazz quartet that plays on Thursday night it’s one of the main reasons I choose a hotel because it is a fabulous show forno charge. A wonderful old school experience.