Fairmont San Francisco

Excellent staff - The valets - William and Andres were so kind and helpful. The bartenders - Justin and Mario were friendly and fun and attentive. The check in with Connor was amazing - he was so kind and generous with his expertise. The history of the hotel is unmatched. A really terrific and grand atmosphere. My room had a view of the bay which is fantastic - and was recommended upon check in. I was grateful. It was quiet on my floor, I had no trouble sleeping. The room was perfectly clean. My only knock - hence four stars - is the value of the food. If I had not had a resort credit for breakfast and general food spend I would not have felt that the quality was worth the price. Since I didn’t have to spend any additional $ I had no issue. I recommend booking through Amex Fine Hotels or any service that provides this perk if you prefer to eat on site/room service.

Paula (reservation) and charlotte (customer service) are two of the best I have ever experienced in all my travels. They both have a great attitude and go beyond my request. Most of all they follow up to make sure my needs were met. I ran my business for years and could have used more employees like these two

Beautiful hotel, wonderful people, great food and drinks. Not sure what else there is to say. The room was comfortable, the people made us feel extremely welcome. As a diamond Accor member this is nice and surprisingly doesn’t happen at all accor hotels. I would love to come back to this hotel for a vacation.

Do not stay here. The rooms are hot. The AC does not flow. There are no plugs next to the bed so you can't charge your phone. Beautiful hotel, great location, but not great value. Would not stay here again.

Had the best time! Room incredible! View exceptional! And to top it off, we watched some of the football World Cup in the bar and Justin our wonderful bartender looked after us impeccably! He was very friendly and made us feel right at home!