Fairmont San Francisco

Love the location and the history and tradition that is so apparent throughout the hotel's premises, from its grand lobby to its corridors with pictures of historical people and events to its statue and large part portrait of Tony Bennet ("I left my hear in San Francisco"). The first room I was given had an ordinary view of the Grace Cathedral square, but the second one (after a transfer due to heater problems) displayed a lovely view of the bay featuring Fisherman's wharf and Alcatraz Island in the background. The shortcomings were evident too. Housekeeping that didn't replace the coffee mugs and glasses used (they took them away but no replacement), so I had to call to request them. The aforementioned non-working heater (some defect in the hot water pipes in that part of the hotel). I was also told that I had a $50 credit that I can use, but didn't realize until I clarified (after spending a bit in the gift shop) that it only applied to the main restaurant. I was also informed too in the middle of my stay that I had a $10/day credit at the coffee shop. Some bath towels that were freshly put in our room one day turned out to have a few dirty stains in them. Then when I requested for an email to send the housekeeping feedback, the front desk gave me an email address that didn't work. And when I sent an email to the customer relations desk that welcomed me, I received no confirmation or acknowledgement of the email feedback. I would like to commend Ms Mai from the front office who was extremely helpful in arranging my transfer to another room late at night when I had heater problems. While problems like the heater could be expected from a hotel as old as The Fairmont, the issues I had were not related to its age but to its overall management, something that can and should be improved upon so that one can thoroughly enjoy their stay at such an iconic hotel as this.

The Fairmont was incredible. Our room overlooked the bay with Alcatraz and the Fisherman,s Wharf. Only regrets were that the Tiki experience was closed for a private party and the bar had few seats, one lady and her pocketbook took up 3 seats. So, go across the street to the Top of the Mark, a bar where WWII soldiers frequented. That place was phenomenal. A former penthouse floor converted to a huge cocktail lounge with sweeping views.

This hotel is beautiful. I can’t believe people putting negative reviews. Our room in the tower on the 21st floor had the most amazing view. Probably the nicest room we’ve ever had. Bathroom had a separate shower and a bath. All staff very friendly and attentive. Breakfast was very nice and not overpriced. We either caught the tram outside or used uber to get around.

This old hotel was luxurious and in a great location. All the staff were very friendly and helpful, especially the doormen. And the view of Alcatraz and Coit Tower from our room couldn’t be better.

The location and ambience of the Fairmont are remarkable and the rooftop garden was delightful. Comfortable, quiet room. Prices for drinks were ridiculous - $50 for two drinks served at the bar. Our experience with the front desk staff and valets was excellent. Courteous, professional and friendly. We will be back again.