Fairmont San Francisco

This hotel is a nice building but the experience is poor I travel a lot yet still had to call the concierge twice to ask for instructions on how to get things to work in the room (eg getting blinds to close) and fumbled my way through one other thing (turning on the shower). Check-in was very slow as the desk wasn’t staffed with more than once person at 6pm It also feels very nickel-and-dimey - they have some kind of daily fee but you get it back in all these weird credits ($10 here and $10 there for you to try and remember to use) and you can’t use the gym without signing up for the loyalty program? Obviously these are first world problems s but really overall not at all a high end hospitality experience, felt well below the bar for what I’d expect from the fairmont brand (or maybe fairmont isn’t luxury anymore?) and I won’t be staying here again

Arrived tired and jet lagged but made to feel completely at home immediately. It’s a huge hotel on Nob Hill with brilliant views across the bay. It was hosting a music conference, so very busy, but staff found plenty of time to help, put you in the right direction with recommendations and the king of service was Tom on the concierge desk. With more than 40 years of experience he's still at the top of his game and a delight to listen to. It’s an ideal place to explore the city. The wharfage with all its restaurants and views to the two bridges is only a short downhill walk, but get a tram or a bus back up, the streets pull on the old leg muscles. It has one of the most unusual places you'll ever eat, a former swimming pool transformed into a Tongan island with a terrific thunderstorm which strikes a couple of times an hour, even during breakfast. You eat round the former pool, a group plays on a miniature island and there’s plenty of room t9 dance ashore by the bar.

I’ve stayed at many luxury hotels and resorts and this one is specifically special to me because of the attention to detail and exceptional service that it has to offer. Every time I’ve stayed here either Renin or Katherine at front desk have taken care of me and made me feel really special. They are genuinely some of the best I’ve come across when it comes to hospitality. I love everything this place has to offer and cant wait to go back.

We had the BEST experience at the Fairmont. It was a getaway for 3 generations of women and one of the reasons it was so successful was because of Ziv! Ziv was the front desk clerk and gave us an amazing upgrade. He was extremely helpful and always had a smile. Thank you Ziv for the great memories!

I have stayed at the Fairmont many times, its a beautiful and charming hotel. The biggest issue is the gym closes at 7pm on Friday and 4pm on Saturdays and Sundays. This is simply ridiculous for a five star luxury hotel that charges higher room rates on the weekend. I would assume, people who are travelling to San Francisco want to spend their days checking out the sites and come home to the hotel in the evening to hit the gym/sauna.