Stayed in town during a conference and was only in the city for the night. I checked in very late in the evening and was pleasantly surprised with an upgrade. The room was absolutely lovely with stunning views of the city. Comfy bed and my favorite bath products are carried. The upgraded room is probably the nicest I will ever stay in! All the staff I encountered were very nice. Looking forward to my next visit.

Don’t ask for a manager or help. Expect to get treated like crap unless you’re dressed to impress. We asked numerous times to speak to someone of power not a chance have to email them. Great customer service just like walmart. We left and went to the Regis to finish our stay and it much way better and accommodating

My first time to stay at the Fairmount was in 1996. My stays became for frequent in 2017 when my daughter moved to San Francisco. I stayed there during the pandemic when everything was more quiet and diminished. My last stay, May 2024, was alive, comfortable, lovely. The food is good. I visited the coffee shop every morning. The staff; housekeeping, doorman, waitstaff, barista, were are lovely and welcoming ambassadors for San Francisco. The facility is elegant and perfectly located.

Grand historic hotel with all the trimmings. Very few like this left in the country, and the service, surprisingly, matched. More marble than the Vatican - gorgeous. From the doorman to room service, it's reputation is well deserved.

After an amazing stay at another Fairmont property, we were ready for another top notch experience, but left feeling cold. Gorgeous grand lobby and public spaces, but upon check in (we were about an hour early) we were told our room wasn’t ready. No problem, we’ll drop off bags and enjoy the city a bit. And an offer was made to put a rush on our room cleaning. Our view would be of the bay, and while there was no upgrades available as requested… can’t be made at getting the room you pay for, right? Well at 5pm (an hour after check in, 2 hours after our bag drop), we return to find our room STILL not ready, then suddenly while at the counter it is. But when we get there, there’s no bay view as promised, just the scaffolding on the building across the street. We felt we had to accept it as now we only had an hour to get ready to head out to dinner, but the whole interaction felt shady. And things just continued that way, a stop at the concierge desk to ask if there were reservations for hotel guests at Tonga Room prompted a response of “oh you don’t need one, just wait in line” …when I already know that hotel guests can request reservations. Another night, we wanted to stay in one night and just enjoy the hotel, but our food options seemed to be one of the 4 entrees that sounded like banquet food. But maybe the most telling was the person greeting us at the door, who was all smiles and welcomes when we arrived with our luggage, who barely got out a “this your car?” when we got picked up 4 days later same luggage in hand. No “thanks for joining us, hope you had a wonderful stay” or anything to encourage us to return. It left the impression that once someone had our money, there was no reason to continue to be helpful or friendly. I get that these are small things, but luxury properties are ABOUT the small things. Smiles from the staff, a simple “do you have everything you need?”, and for us, clear and honest communication about we are and are not getting. We thought we were Fairmont converts after our stay last fall at another location, but we’ll skip SF and try to decide if we’ll give another one of the properties another chance.