Fairmont San Francisco

Terrible service, do not recommend. Outside is beautiful w history but inside is dirty and outdated. The front desk manager Andrew and his team were considerably passive aggressive

Very disappointing two-night stay at over USD 1,000 per night. I appreciate the hotel’s history, but the service fell well below basic expectations. The breakfast table and chairs were dirty, an additional duvet never arrived, and the bell and valet attendants watched as I loaded four pieces of luggage into my car without offering help. Valet requests by text did not work with my international number. Concierge also stuck adhesive tags across my luggage handles, leaving residue that required considerable effort to remove. Most concerning, my friend and I, both Chinese, received cold and curt treatment from a bell attendant who had been chatting warmly with a Caucasian guest. We cannot know the reason, but the contrast left us feeling singled out and unwelcome. I have travelled extensively and stayed at many Accor hotels. This was by far my worst experience within the group for service attitude. Basic courtesy and attentiveness should be a given at this price.

The public spaces of this hotel may be described as either grand or stuffy, depending on your preferred aesthetic. Our room was very spacious and the breakfast was tasty. The staff was quite pleasant but we found the best part of our stay was the time we spent at the gym. HUGE facility! Great equipment with a nice locker room. The only drawback is that it doesn’t open until later. It would be better if the gym opened at least one hour earlier. Otherwise, thumbs up!

Amazing hotel with a lot of history with convenient location. Fun ambience and the staff were friendly. Breakfast in the main dining hall is a must. The hotel is like a museum if you pay attention to details and wander the halls to read about the various guests that have stayed here. It felt like we were part of the different eras that this hotel has existed. Rooms are well appointed with comfortable bedding and high end amenities.

For such a high end and historic hotel, I found much of the facility “tired” with scratches on wood elevators, stains on carpet. Service was rude from valet staff and bar service. Disappointed