Four Seasons Hotel San Francisco

Our room was generously sized, and the bed was incredibly comfortable, ensuring a restful night's sleep. The bathroom and overall cleanliness of the room were spot on. The staff at the hotel were warm, welcoming, and incredibly friendly, with the team at the MKT restaurant standing out for their exceptional kindness. The food there was absolutely delicious! While we enjoyed everything about the Four Seasons, the only downside was the occasional homeless presence near Market Street, though this is beyond the hotel's control. Overall, a fantastic experience with top-notch service and comfort.

We booked our stay at the Four Seasons San Francisco through American Express Fine Hotels & Resorts, primarily for its location in the Financial District and the benefits included with FHR. Check-in was seamless—valet and front desk staff were friendly and professional. The room itself was fine, nothing extraordinary, but met expectations for a short city stay. After a pleasant dinner out, we returned to the hotel looking forward to a relaxing nightcap. We headed to the MKT Restaurant & Bar, hoping to enjoy a drink at the bar. Unfortunately, that experience took a sharp turn. Upon approaching the bar, I attempted to get the attention of the bartender, who clearly saw me but ignored me. Thinking it may have been unintentional, I moved to the other end of the bar. Shockingly, the same bartender walked right past me to serve a couple who had just arrived, deliberately bypassing me again. Frustrated and feeling completely disregarded, we decided to leave and head back to our room. I was so disappointed and unsettled by the experience that I couldn’t sleep. Around midnight, I called the front desk and asked to speak to the Food and Beverage Manager. She was extremely apologetic, expressed genuine concern, and offered to send cocktails to our room as a gesture of goodwill. We declined. She then offered a complimentary bottle of wine, which we also declined as we had just returned from Napa and already had a case in the room. A third offer of complimentary breakfast was unnecessary, as we already had a $70 breakfast credit through Amex FHR. We appreciated her effort, but chose to say goodnight and try to put the experience behind us. The next morning, before checking out, we decided to give the MKT Restaurant & Bar another try—this time for breakfast. The difference was immediate and striking. As soon as the hostess took our room number, her demeanor shifted and we were warmly welcomed and led to what she described as "the best table in the house" with a stunning view. Our server came over shortly after and proactively apologized for the previous night’s treatment, which we hadn’t even mentioned yet. During breakfast, I noticed my napkin was stained and quietly grabbed a clean one from a nearby table. A staff member quickly approached and said, “I’ll take care of that.” It was Johan, the Director of Food and Beverage. He personally apologized once again for the poor service at the bar and expressed sincere regret over our experience. He handled the situation with professionalism and empathy, which helped mend the negative impression left the night before. In the end, the team at MKT did make a concerted effort to recover from the service lapse, and we appreciated their acknowledgment and follow-through. However, the initial experience—especially being ignored so blatantly—left a lasting mark on what could have been an otherwise flawless stay.

excellent customer service, especially Vanessa the concierge and Tawnia in the restaurant...both were exceptional...lovely hallways and spacious rooms, very clean hotel...everyone who works here is very friendly... But it is in need of a remodel, especially the lobby and outdoor terrace, both of which have worn and dated furniture...the outdoor terrace is an easy fix if they were just to purchase and install new furniture with a better layout.... like most of SF, the hotel backs up to a sketchy area....it only takes walking a few blocks and it gets seedy really fast...I think the better view is not of Union Square, but rather of Yerba Buena Gardens, which is newer and more modern... The cuisine needs to be brought up a few levels....the hotels doesn't feel luxury enough....

I decided to try out the Four Seasons -- not my usual SF hotel choice -- because I wanted to use a swimming pool on my short stay. This being a Four Seasons, I assumed that I'd be wowed by the experience. But the hotel was something of a dissappointment; I found it to be lacking in color and character. I could never quite make sense of the hotel, in part because it was all rather turned-around: the address is Market Street, but you actually access the main entrance off of a side street that's not too easy to find. And the swimming pool is in another building entirely, inside of an Equinox Club (though accessible through the hotel). So I never quite got my bearings in the place. My room was nice and large but otherwise unremarkable, with not much of a view (ask for a higher floor). Staff were helpful and pleasant and room service was fine, but nothing really packed a punch. As for the swimming pool: Get there early, as it was packed every day, and lanes are dangerously narrow. All in all my stay was pleasant but underwhelming; I expected more from a Four Seasons. There are definitely better hotel choices in this beautiful city.

My husband and I had a superb stay at the Four Seasons in San Francisco. We booked through Chase Luxury Travel, which offered a number of benefits for doing so (e.g., a room upgrade if available, a $100 property credit, breakfast for two, and a welcome amenity). Before arriving, I reached out to the hotel to request a room on a higher floor with a nice view, and the hotel confirmed receipt of my request. When I arrived, David did an excellent job handling check-in. He reviewed and explained our benefits through Chase, and he informed us that we had been given a room on the highest floor—the 17th—with a nice view (but no upgrade because of a lack of availability, which I totally understood because it was the holiday season). Our room was beautiful and did indeed have a beautiful view of Yerba Buena Gardens and the SF skyline. The following morning, I had a great workout at the attached Equinox Sports Club—a main reason I picked this hotel—and then a wonderful breakfast at MKT (the doughnuts and breakfast pastry basket were excellent). Annie did a wonderful job handling our very efficient checkout. I would love to stay at this hotel again; my only regret was our stay was too short!