Four Seasons Hotel San Francisco at Embarcadero

My husband and I had an amazing two-night stay at the Four Seasons Embarcadero in San Francisco. We booked one night through Amex Platinum and the second through Chase Luxury Travel, which both offered various benefits for doing so. When we arrived, Sequoia did a great job handling check-in—and informed us that we had been upgraded from a city view to a bay view room, one of the aforementioned benefits. Our room was beautiful and did indeed have incredible views of the skyline and bay, including Coit Tower, Alcatraz, and the Transamerica Pyramid. One morning, we had breakfast at Orafo, and the second morning, we ordered room service—both excellent (with breakfast credits included as benefits through Amex and Chase). I also used the gym—which was not huge, but clean and well-maintained. Last December, we stayed at the Four Seasons on Market Street. How do the two properties compare? Both are great; my husband preferred the one on Market Street, while I preferred Embarcadero (which is on Sansome Street). The advantages of Market Street are a more central location and access to the Equinox Sports Club (which has a pool). The advantages of Embarcadero are a newer building (more recently renovated), more of a boutique feel, and nicer views. But really, you can’t go wrong—both are fabulous. Thanks to the Four Seasons Embarcadero for the magnificent hospitality!

Bang average hotel. No pool. Don’t honor Amex platinum upgrade. Check in took 20 minutes. Small rooms. No couch in room. Not even a bar with a view. We booked this place for the view. The property wastes its location. This should not be a four seasons

The best property in San Francisco - well located, exceptionally friendly team, well appointed rooms. Perfect for business or leisure.

In my opinion the Four Seasons hotel chain needs to rebrand. They could start by changing to one season, two seasons, three seasons, and four seasons. The thing is, aside from the bed you do not know what you’re going to get anymore when you book a Four Seasons hotel. Some are extraordinary. Hong Kong. Paris. LA. NY was. Others pretty great. Chicago comes mind. Surf Side. Then so many others are nothing more than fancy Hilton’s. This is one of those. No real lobby to speak of. 1 restaurant. Basic rooms — no tech, no marble in the bath. It’s not bad. It’s just not what i expect when I think of Four Seasons. I recently had the same experience in Houston. Boston too. If the brand cannot manage to keep the quality of the properties consistent across its chain, rebranding as suggested above would certainly help manage expectations.

This hotel is either 100% right or 100% wrong. The staff is amazing but in-room dining or clean-up afterwards could sometimes take more than an hour. I stayed in a one-bed suite which had amazing views, two bathrooms, etc. all very beige but very comfortable.