Four Seasons Hotel San Francisco at Embarcadero

They are allowing pets, and again I have no issue with a service animal. But because people who don’t want to leave their up to 25 pound dog with proper care at home, the majority of people have to endure this nonsense. I have severe allergies to pet dander. I’ve lost a good part of my first day over being extremely ill and my husband trying to get a room that has been deep cleaned. Let’s not for get people adults and children that get severely anxious around dogs. Most hotels barely give their staff enough time to properly clean a room as it is, so imagine the dander, hair ext. if you are the lucky person to get a room that a dog just sleep in and probably was allowed on all of the furniture including the bed. This policy was not clearly and plainly written on any of this hotel’s information. Shame on them for not doing better. Shame on our society for not setting proper standards in a hotel that charged well over $1,000 per night for a regular room. Sometimes it’s not a bad thing to say no for the general health of everyone. It’s also not fair that I have to disclose my health issues to book a clean, free of pet dander, hair and God knows what else, so I can breathe properly and not feel like my eyes are raw from itching.

New, modern and very comfortable. Service is great, rooms are very comfortable, clean and all done to a high standard. Gym is well equipped and spacious. Would definitely stay here again.

I just arrived for an eight-night stay. The hotel assigned me an accessible room, but I asked to be moved as it doesn't suit my needs. They claim the hotel is full. I am part of a group and asked to swap rooms, but was refused again. This is disappointing service and not what I expect from the Four Seasons.

Another perfect stay at this iconic property. We loved having drinks on our heated seats on the 40th floor observation deck. A unique and special moment. The staff here always goes above and beyond this time helping us out by bring a long table to our room as we needed an extra surface. The staff is top notch and goes overboard trying to please in every way. The doormen at the front door are so welcoming and friendly and make every effort to learn the names of the guests and chat us up. In every way this hotel is world class!

I have no idea are there any hotels at San Francisco better than Embarcadero, but this one was really bad. Very poor interiors, poor rooms, just one middle level restaurant in all the hotel providing all the meals: breakfast, lunch and diner, located on the ground floor with no views at all! During all our stay just one elevator was working which made elevator waiting time up to 5-10 minutes! Weakest concierge service I’ve ever faced and front desk as well! Rooms located on high floors like 40+, so I have no idea why didn’t they make a restaurant at the top floor with a great view? The only nice advantages of the hotel were good location and the rooms with a bridge view! That’s all!