Grand Hyatt San Francisco

Ideal location for exploring the city on foot as well as easily accessing other areas by vehicle. We reserved an executive suite plus adjoining room for our party of 5: two parents plus 3 young adult children. That set up gave us 3 full bathrooms, a king primary bedroom, a second bedroom with 2 beds, as well as a fairly spacious sitting area in between. With "big kids" it is so nice to have room for everyone to exist without feeling crowded. Our experience at this property was fantastic!

We had a wonderful experience with Yun at the front desk of the Grand Hyatt San Francisco. She was incredibly friendly, easy to talk to, and went above and beyond to help us with our questions and arrangements. Her professionalism, warmth, and excellent customer service made a great first impression before our stay even began. Thanks to Yun’s help, we’re even more excited and looking forward to our stay at the Grand Hyatt this weekend. Thank you, Yun, for making us feel so welcome!

We stayed here for 4 nights towards our last leg of US visit. To my surprise, it was bang opposite to Taj hotel where we had stayed the first time around. We had booked an executive suite so all that turned out to be nice. The staff was courteous and friendly and even their restaurant/lounge we tried was amazing. Nice clean property and cannot complain about the location.

I had the displeasure of interacting with a front desk employee named Ed Brandes during my stay. If you look at reviews on other sites, it seems other guests have had similar experiences with him as well. During check-in, he: 1. Told us he initially thought we were Japanese because “all Asians look the same.” 2. After we understandably did not laugh, told us to “smile” because we “didn’t understand his humor.” 3. Said he was glad ICE was not there because we were international. We had prepaid for the room and, in hindsight, should have left immediately. During checkout, we witnessed another disturbing interaction. A guest who appeared to have limited English proficiency was struggling with the card reader, and Ed aggressively slammed the machine down in front of them. The guest still thanked him politely afterward. The behavior was shocking and completely inappropriate for someone working at the front desk. I have genuinely never experienced this level of unprofessionalism, hostility, and discriminatory behavior from hotel staff before. We will be formally reporting this incident. No guest should be subjected to racist remarks or intimidation while checking into a hotel.

Nice hotel in a very busy part of San Francisco, just blocks away from Union Square. Nice oasis in the middle of the hustle and bustle. Clean rooms with a nice hotel bar and plenty of security in the lobby and in front.