Grand Hyatt San Francisco

The hotel was in a great location - close to lots of upscale shopping and the area felt extremely safe. The city view from the room on the 31st floor was beautiful. Valet service was expensive at $85/nt but was very fast and efficient. Staff was friendly and the room was clean and well appointed. We would definitely stay again at this location.

I recently stayed at the Grand Hyatt San Francisco and had a generally positive experience. The hotel’s location is fantastic—it is right in the heart of the city, making it very convenient to explore downtown. I was also impressed by how clean and well-maintained the room was. Additionally, I found the pricing to be quite affordable considering the prime location and the quality of the hotel. However, there were a couple of things that could be improved. First, the hotel bar closes quite early (at 11:00 PM), which was a bit disappointing when looking for a late-night drink. Also, the hairdryer in my room was not working, which was a minor inconvenience during my stay. Overall, it’s a great choice for travelers who value location and cleanliness, but keep those minor issues in mind.

Okay hotel. Nothing special. Promised robes and slippers, which were not present. I also didn't care for the fact that all floors were accessable without a rom key.

I had the best stay here. We stayed in one of the larger suites, I can't remember if it was the VIP or Luxury suite but it was huge with two bathrooms, a dining table bigger than the one at home, and overall lots of space for our small family. All of the staff were incredibly kind. There is a dedicated housekeeper that swoops in as soon we leave the room so it was tidied multiple times a day. The servers at breakfast remembered us every morning, and the doormen were always warm and made us *feel* like they remembered us. The front desk also randomly gave us a gift card to use at the restaurant. I had never stayed in the Union Square area before, thinking it was too crowded and loud but I didn't notice it at all. I am also not a regular at Hyatts but this visit made me change my mind.

Best hotel location in San Francisco and a landmark building with incredible views. I have stayed here many times over the years. Love the rooms! Ask for Bay view or Union Square view room. Great people. Was here for a conference in a lovely windowed room and they kindly gave us big dispensers of ice water, nice glasses, and paper, pens and a lovely bathrooms to use. Cons: -No room service (Taken away after Covid. I hope they reinstate this for such a landmark property, room service is a must.) -Coffee Bar that was previously downstairs and sold muffins, yogurts, etc downstairs is now gone. Luckily an option is the Starbucks across the street. -Breakfast Restaurant only has buffet options and no toast, etc., so a small breakfast is not an option. -Room request booked online and on phone, was missed. Eventually it was fixed, but annoying. Make sure you confirm room you want. -Few hooks in the room for coats. No robes provided. More hooks always needed! Pros: -Great bar on the mezzanine. Fun place to meet up if you re at a conference and you can eat there as well. Nice staff -Sheets, pillows and bed fantastic. 5 Star level. Slept like a baby on my queen bed. -My room had a light that pops on to light the floor if motion is detected in the night, so you can find your way to the bath. -Love the blind that opens and closes with a button by the bed. I fell asleep by the lights of the city! -Room lighting is good. No glaring bulbs and a bendable reading light was good as well as ample plugs and spaces to charge. -Good shower and water pressure. -Balenciaga soaps etc are okay. Nothing to write home about. -Appreciate they highlight the tap water comes from the Hetch Hetchy - the cleanest water in the United States, and provide clean glasses(not plastic) for it, and don't push plastic water bottles. -Small empty frig and safe. - My room had a small vanity separate with a magnifying mirror, from the bath which was nice, and a quality hair dryer (needed in SF.) -Valet , door and Bellman are awesome, kind and helpful. Tim was especially great to our group and went out of the way to get us a mirror for a project. -Super safe and fantastic location. We - a group of women, walked to everything- Chinatown dinners, Financial District dinner, lunch and shopping in Union Square- even with rain, and enjoyed ourselves. Would stay again, but hoping they get the room service, breakfast options, and coffee bar back. A renovation is starting soon I heard by floor, so excited to see this awesome property get the love Hyatt should be giving it.