Grand Hyatt San Francisco

What a great hotel. It´s centrally located and the rooms was spacious and clean. The gym looking over the city had great views and the cocktails in the lounge were dynamite.

Shout out to Curtis for the excellent, friendly, accommodating spirit when I called the front desk about a request in celebration of my son’s first ever Cal football game. Curtis is an asset to Grand Hyatt San Francisco and I wanted to recognize him for being him. Even brief encounters with an employee say a lot about an establishment. Additionally, kudos to the food and beverage team at One Up: Juvy, Ben, Jimmy, Manager Michael. The staff members were helpful, friendly, and were really hustling to make a great experience for all! I found at that many employees are long-timers which is almost unheard of nowadays. Thank you for such an excellent team of professionals! We’ll return and hope to see them again.

A dated hotel with no visible updates. One elevator was always broken so wait times were a problem. The front desk staff are clueless and management no better. There are much better hotels in the area, so I suggest go there.

As a Lifetime Globalist, the Jr. Suite I received on my submitted Suite Upgrade Award was not to the standards I would have expected for Grand Hyatt...MAYBE Hyatt Regency, but NOT Grand Hyatt...Shower was what I would expect at a Hyatt Place, Not Grand Hyatt...valet personnel were very good...as were the waiters in the breakfast restaurant...hotel ambience was disappointing...as a Lifetime Globalist for between 10 & 15 years, I stay at all different Hyatt Brands including Hyatt Place, Hyatt House, Hyatt Regency, Grand Hyatt and Park Hyatt locations so my comparisons are compared on an apples to apples basis

It was very nice and clean, but it was difficult to sleep with the noise level on the third floor. I appreciated the easy, check-in and check-out process. The staff were excellent and very friendly. I also loved the hotel gym and the location. I would gladly stay there again; however, I would request to be on a higher floor.