Grand Hyatt San Francisco

We had a great stay here. Unfortunately we accidentally booked the wrong room type for my accessibility needs and didn't realize it until check in. Elizabeth went above and beyond to find us an available room that worked for my needs. It turned a moment of panic about where we could sleep that night into a pleasant experience. Once we got that sorted and checked into our room, our stay was wonderful. The beds were comfortable, the air conditioning worked great, and the shower was hot. The only small annoyances we had were that the hotel had no room service, and no lunch options available at the on site restaurants, but there were plenty of restaurants on the streets around the hotel.

YES- I would definitely stay here again. Hotel is centrally located hear Union Square and China town. Walking to the SF MOMA (San Francisco Museum of Modern Art) is easy. Ensconced in high end shopping, Gucci, Van Cleef, LV, Tory Burch, Burberry- all about a block away. I am giving this 4 stars because they don't serve coffee, except in the restaurant and I didn't want to sit and have a cup and I never ordered because they opened at 4 PM. That is so petty, but I wanted one without walking to find one. However, there is a Starbucks across the street. The bathroom lacked a fan exhaust and we seemed to need it at times. OK -so the rest of the stay was wonderful. the linens are white and soft. The bed comfortable. I was able to rest every night. The hallways are quiet. There are enough elevators to never really have to wait. The valet service is plentiful. The parking is expensive but isn't that how it is? Last week it was 80 dollars a day. There is a public parking garage for 46 dollars a day and it is located across and at an angle from the hotel. Checking in and out was very easy and I received my itemized bill via my email. Credit card is required at check in and the entire stay and additional charges are held until check out.

We stayed at the Grand Hyatt San Francisco during Thanksgiving weekend 2025. This hotel is located in the heart of Union Square one block from the square, behind the Apple Store. This was the perfect time to stay in Union Square considering the holiday season and the annual ice skating rink on the square. We had a comfortable stay at this Hyatt with its spacious room. Our room had a view, but only of the surrounding buildings and not of Union Square. Although, we did have a clear view of the Beacon Grand Hotel (previously named Sir Francis Drake up until 2022) and the famous Starlight Room at the top floor. Sadly, as with many high rise hotels we’ve stayed at (including his Hyatt), the windows are seldom clean if not downright dirty, making any view a little less than what it could be. The room came with the usual amenities (safe, mini-fridge, coffee maker with coffee and tea packets, automatic/powered window shades. As with many of the Hyatt’s we’ve stayed at over the years, the bathroom door is the sliding barn door type that doesn’t fully close, leaving a good half inch gap (see photos). Overall summary: - Excellent location just steps from Union Square. Starbucks directly across the street from the hotel lobby. - Parking is valet only. Much cheaper to self park at the Union Square underground garage. - There is also the Stockton Sutter garage diagonally across from the hotel that offers 24 hour parking, but the Union Square garage felt much more secure. - No included breakfast - One block from Powell Street where you can catch the Cable Car - Hotel is located directly behind the Apple Store for all your apple device needs - They really need to do something about the bathroom doors

Hotel was great overall. Good location and near public transportation. I was able to get early check in. Everything was clean except the refrigerator. Im not sure if that was old food or something else in it, but it was not cleaned prior to my stay. I would gladly stay again.

My partner and I recently stayed four nights at the Grand Hyatt San Francisco to celebrate our 15th anniversary, and then drove down the coast to spend 6 nights at Alila Ventana. We booked four paid nights at an incredible cash rate that averaged only about $156 per night before taxes: July 9 – $179 July 10 – $142 July 11 – $147 July 12 – $156 For a Grand Hyatt in the heart of Union Square, I thought that represented exceptional value. As a Hyatt Globalist, I applied a Suite Upgrade Award, but the hotel went well beyond what I expected. Tina H. from Guest Services reached out before our arrival, and after learning we were celebrating our anniversary, she surprised us with an upgrade to one of the hotel’s Premier VIP Suites. The suite was absolutely massive, with beautiful hardwood floors, a huge living room, one and a half bathrooms, and spectacular views across San Francisco from the 34th floor. It felt much more like a luxury apartment than a typical hotel suite. When we entered the room, we found a beautiful bottle of wine, an impressive fruit platter, and a handwritten anniversary card waiting for us. Those thoughtful touches made us feel genuinely welcomed and set the tone for the entire stay. Check-in was handled by Elizabeth, who couldn’t have been warmer or more professional. Breakfast each morning was another highlight. Although the Grand Club remains closed, the replacement Globalist breakfast is outstanding. The buffet is normally around $40 per person, but as Globalists we never saw a bill during our stay. The buffet offers plenty of options, but you can also order freshly prepared dishes directly from the kitchen. We enjoyed Eggs Benedict, custom omelets with just about any ingredient you could think of, fresh juices, excellent coffee, and consistently outstanding food every morning. The real stars, however, were Anthony, Jimmy, and Ben in the restaurant. They remembered us each day, anticipated what we needed, and treated us like valued guests rather than just another table. Their hospitality was so exceptional that we sought out the Food & Beverage Manager simply to compliment the team. The hotel itself is impeccably clean and very well maintained. While it’s probably due for a renovation at some point, everything was spotless and comfortable, and the outstanding service more than made up for the property’s age. The location is difficult to beat. Being directly on Union Square makes it incredibly easy to walk to Chinatown, cable cars, shopping, restaurants, and much of downtown San Francisco. Overall, this was one of the best examples of Hyatt Globalist recognition we’ve experienced in quite some time. Between the outstanding rates, the incredible suite upgrade, the thoughtful anniversary amenities, the excellent breakfast, and truly exceptional employees, this was a stay we’ll remember. We look forward to returning to the Grand Hyatt San Francisco again.