Hotel Kabuki

We really enjoyed this hotel! The two most recent reviews I had read of this hotel were horrible, so I was nervous upon booking. However our experience here has been EXCELLENT. We are completely pleased with the room and the stylish but comfortable vibe of this place. Check in was friendly and helpful. I am visiting here with 3 other adults , we found our rooms to be in perfect condition, very comfortable beds and bedding. Great city views with small balconies (I love being able to open windows for fresh air). There are multiple seating areas in the lobby for relaxing, working, casual meetings, etc. The location is so great if you want something other than the more touristy areas (Union Square, Fisherman's Wharf). We enjoyed being in Japantown- great food is only steps away, or an easy walk to the Pacific Heights and Fillmore neighborhood. We visited the National Japanese American Historical Society across the street - can highly recommend the current exhibit - Topaz Collages by Jeanie Kashima, of her family's time in a WW2 internment camp in Utah. One of the most worthwhile 30 minutes I've spent while on vacation. Beautiful and effecting work, completely free to the public.

AC in room doesn’t work, fridge takes at least 24 hours to cool your drink. The room’s condition is terrible, the ceiling has holes and cracks. The housekeeping doesn’t clean the rooms well as there was dirt and hairs in the bottle where they put the cotton balls. The toiletries aren’t always refilled. The waiter at the hotel’s breakfast tables is rude. I got charged more at check out than what I was supposed to and the staff didn’t know as to why so they kept deflecting by saying Trump and taxes and what not. Mind you the taxes they were showing me matched with the same amount when I booked the stay. So I would recommend staying elsewhere as what you are supposed to get charged when booking will not be what you pay at check out, you will be paying more because they feel like it.

I have been to this hotel before and had a pretty good experience. This time I went back because I had a three night staycation and I just wanted to hang out in the San Francisco and be in a location that was walkable. Unfortunately, the staff was not welcoming upon my arrival, simple requests, like not removing my food when I was staying there for multiple nights, Not being able to park my car when I paid for it, and the inability for the hotel manager to show any empathy in resolving, my concerns, made it an un enjoyable experience. I wish I could say that the hotel ambience made up for any of this, but the fact is, it’s a very average hotel Even by Hyatt standards.

I traveled with family including two children. This hotel had an absolutely wonderful location and ambiance. The lobby areas, bar, gym were all fabulous and very relaxing, but also social atmosphere. We will be coming back to this perfect hotel.

It's clean & safe with a great lobby. Our room was a bit banged up and dated, but clean and fine for our needs. Our bathroom was an odd shape, it really could use a nightlight, since the one switch turned on all three lights at once and with no outer door....