Hotel Kabuki - JDV by Hyatt

The hotel is not very clean, and there is a lot of deferred maintenance (peeling paint, stains on carpet) For over $700 a night, we expected a much higher quality stay.

This was an absolutely unacceptable experience from beginning to end. For a hotel charging $700–$1,000 a night, I expected a level of service, cleanliness, professionalism, and hospitality that actually justified the price. Instead, I felt like I was paying luxury prices for an experience that was nowhere close to luxury. Let’s start with the room service. How can a hotel charge $700 or more per night and not provide proper room service? If you are charging these kinds of prices, guests should be able to expect real hospitality. And when I say room service, I mean REAL room service—with actual plates, real silverware, proper presentation, and food delivered like you would expect from a high-end hotel. Serving guests with the bare minimum while charging $700–$1,000 a night is completely unacceptable. The furniture also needs serious attention. It is outdated and does not reflect the prices being charged. If you want to charge premium rates, then invest in the property and give guests an experience that matches those rates. You cannot charge luxury prices while providing an experience that feels cheap and neglected. The staff was another major disappointment. The attitude and level of service made it feel like some employees simply do not want to be there. Hospitality requires people who actually care about their jobs and care about the guests. The hotel needs to seriously look at its staffing and hire people who have some charisma, energy, professionalism, and—most importantly—love for hospitality. Guests should not feel like they are bothering the staff by asking for basic service. And then there is the biggest issue of all: I was bitten by bugs in the room. That is completely unacceptable. No matter how much a room costs, guests should be able to expect a clean and safe environment. When you are charging hundreds of dollars a night, there is absolutely no excuse for a guest leaving the hotel with bites from bugs in the room. The disconnect between the price and the actual experience is unbelievable. $700–$1,000 per night should come with exceptional service, attention to detail, cleanliness, comfortable and well-maintained rooms, and staff who genuinely care about providing hospitality. Instead, I experienced poor service, outdated furniture, inadequate room service, staff who seemed uninterested, and bugs in the room. This hotel needs to take a serious look at itself. Replace the outdated furniture. Improve the room service. Address the cleanliness and pest issues immediately. Most importantly, train the staff properly and bring in employees who actually want to work in hospitality and understand what customer service means. You cannot charge luxury prices and then give guests a low-level experience. If you want to charge $700–$1,000 a night, then act like a hotel that deserves to charge $700–$1,000 a night. I am extremely disappointed with this stay, and I will be sharing my experience on multiple review platforms. People spending this kind of money deserve to know exactly what they are getting before they book.

The hotel is cute and the room was spacious. I liked the Jonathan Adler bath products; however, my room faced a busy street and loading doc. All night long, I heard large trucks dropping heavy loads and the beeping of the trucks backing up. I turned my white noise machine as loud as possible and then turned on the TV but it couldn't drown out the crashes and beeping. Motorcycles and cars roared down the road in between deliveries. I didn't sleep the whole night. I mentioned it during check out and the receptionist knew exactly what I was talking about and instantly credited me 5000 pts. I imagine this is a constant complaint for anyone staying in ruins facing the road and dock. I don't know if they have any rooms far enough away from the noise to make it worth staying here.

Based on reviews and marketing materials we were exited and looking forward to a great luxurious feeling weekend getaway. We were so disappointed and underwhelmed by our stay we checked out a night early. Not a small decision considering the nightly price. The room was very worn and tired, the mattress was so firm we couldn’t sleep well at all, the room temperature was too hot and despite turning on the AC it didn’t seem to change, breakfast was so mediocre for the price, waiting for coffee at the one machine in the lobby in the morning was not fun. The staff were friendly and the lobby had nice decor but other than that it just wasn’t at all what Hyatt usually delivers.

We stayed at the Kabuki with family and friends for a wedding. The beds were comfortable. Bathrooms clean and spacious. Rooms and overall hotel are very clean. At the time we were there, they were sporadically having AC issues, but they did have fans which helped -- and SF isn't hot. Windows and doors open as well. The overall stay was great -- clean and quiet location. Very honestly friendly and very helpful staff as well. Coffee machine was lovely as well. Great areas to hang out with the family and friends. HUGE workout gym, but didn't have time to use it LOL. Absolutely recommend.