InterContinental Mark Hopkins San Francisco

Lovely place to stay. We were there for one night but the hotel stay was lovely. The old charm of this building makes me happy every time I see it. Would recommend a stay to anyone that wants to feel like they are in the golden age of San Francisco with a touch of modern for comfort.

Glory days long gone. Suite old and smelly. Elevators need total retrofit. Old coffin.vibe. Mirrors can made big difference! The lounge for high end hotel was pathetic. First floor room divided for lounge and restaurant. Food selection small and greasy. Some veggies were OK. Staff inadequate, and poorly trained. If prices were cut in half, we could tolerate this old relic. Only really good thing is location!

I have been dreaming of staying at this hotel ever since I first set eyes on it in 1981 when the cable driver driver shouted 'Top of the Mark' as we passed. I have visited San Francisco many times in the years in between and never even set foot inside the Mark Hopkins. We had two nights in San Francisco on the way back from a big trip and decided the time had come to finally stay here. It actually wasn't a lot different in price from other hotels in the city but how wonderful it was! We were in one of their older rooms, 828, and it was perfect - the room size, the decor and especially the view! It was a downtown city view. It's in a great neighbourhood with cables cars right outside and is very walkable to most of the city. We really enjoyed walking down to the wharf - and enjoyed a driverless Waymo taxi back up to 'the Mark'! There are plenty of places to eat within a few minutes walk. We did try and eat at 'The Top of the Mark' rooftop bar on our first night but the kitchen closed at 10pm so we just missed it as our plane had been delayed by two hours. It's a pity the sign in the lift did not make that clear as it implied it was open until 12.30am on a Saturday when we got there. We did enjoy a drink up there though and the waited found some chip for us to snack on. The views really are incredible of the whole city. All of the staff were really friendly and helpful. A special shout out to their chef concierge, Ric Lee, who we only chatted with as we were leaving. He was a mine of information and gave us some great recommendations for places to eat lunch after listening carefully to what we liked. We should have chatted to him at the start! We will definitely be staying here on future visits to San Francisco - you cannot beat the location, the views, the staff and the beautiful decor. Maybe we'll go for a view of the Golden Gate Bridge next time!

it took 30 minutes for us to get our car after all the other families got there’s. it smells old, but people are nice. pillows are AWFUL!

Stays here because of location. It’s centrally located to a lot of places to visit which was nice. The Top of the Mark bar has incredible service and if not foggy the views are incredible. This is an older hotel but everything was fine. A couple of suggestions for the hotel would be to upgrade the carpet and give a different variety of pillows. Theirs were way too soft for me. The service at the front desk was ok but nothing like the Top of the Mark. They were not unfriendly but I would not rave about their customer services skills like at their bar. The one exception was a Jordanian gentleman whose name I believe was Isa. He was very pleasant. Housekeeping was great and very accommodating. Loved having access to filtered water and loved the historical aspect of the hotel. Also loved the views of San Francisco from our room. We would stay there again.