InterContinental Mark Hopkins San Francisco

Management doesn't care and it shows! I worked in leading hotels and resorts in the world and I have never seen staff and supervisors that really don't want to listen to their guests I even asked to speak to a manger and was told would call me back so I wasted 2 hours waiting, yep the manger never called me or even the front desk to inform me that they were' y getting back to me. so I called and asked to talk to the general manger whom also never called me.... I'm I surprised, No ! All I wanted to say is they need to get it together, before it's too late! We went to the there main restaurant Top of the Marks and there was 1 server and 1 chef on a Friday night at 8:45pm so if your don't mind waiting 11/2 hours for really badly cooked food and a service that's still sends shudders up my spine, sure go for it. I don't know what customer service SOP's they read but it's not the Intercontinental SOP's. (Standard operation procedures) I worked 13 years for 3 Michelin Star restaurants in Europe so I know customer service and I'm always very polite to my guests, and try resolve problems, this is not the case here. The best thing going for this hotel is the location. My wife is an Ambassador status with Intercontinental Hotel Group (Highest level of status) and we have both stayed at multiple Intercontinental around the world together and on my own but this hotel has certain policies that not even the diamond elite and ambassador concierge can get there heads around, the benefits don't transfer to spouses if the card holder is not present..... So read there fine print from this 4 star Hotel that maybe dropping to a 3 star! it is a shame as the property is beautiful, who ever own this premises needs to take a deep look at the Mangement. I certainly will never be back or recommend this property. God speed MasterChef Eoghain ONeill

The service staff are fantastic. The rooms are fine but they need new carpets because the current carpets are old, musty, and smell. Fix this and we’ll keep coming back.

Our stay here (3 nights) was very comfortable and enjoyable. The room was beautifully finished. Sheets, towels, and mattress were comfy. Room was squeaky clean. The entire staff was so friendly and helpful, starting with a guy named Tony who greeted us enthusiastically and handled our car and luggage. We enjoyed visiting with the guys behind the desk, the cleaning staff, everyone. We took a quick look at the top floor lounge; it had a nice dance floor and a lounge band playing. We wanted a quiet dinner so did not linger there. Location is good—on Nob Hill with the cable cars. This property charges a resort fee and parking is expensive, but probably reasonable for the area. We will plan to stay here again when we visit next year. It’s a nice place.

Best hotel value in SF! What a jewel. Excellent service from a longtime staff who genuinely care; clean rooms and very fair prices; quiet location with a cable car right out front - what more can you ask for? The longtime pro staff (Al the greatest doorman / valet of all-time + Akram & Wayne in the dining room and a few others) give the hotel a personal touch missing from all the other hotels. True that the carpets and furniture are gently worn and need upgrading and the place could use a little touch-up painting (come on IHG!), but overall the hotel is well polished and glorious. Rooms are very clean, quiet and very nice and you either have wonderful views of downtown or of Golden Gate Bridge at higher levels (or cable cars on the lower levels). The dining room is beautiful with excellent food and service. There is a wonderful small park just a half a block away. Parking is overpriced but we parked one and a half blocks away at the Masonic garage for almost half the price with full in-n-out privileges. The few negative reviews I see are greatly exaggerated. We have been coming here for 20 years and are never disappointed.

One of the iconic hotels of SFO, it is situated at best area of the city. Quite convenient for all touristy places as well as Moscone center. Cable car stop is right outside the hotel. Overall quick check-in, clean & big rooms, good in-house restaurant, famous Top of the Mark bar & top notch service. Request a room at higher floor for better views.