InterContinental Mark Hopkins San Francisco

I understand that this hotel has a long legacy in San Francisco, but today it is a disappointing stay. TL;DR: this place markets itself as a "luxury" hotel (direct from the IHG official page), but it actually (with the exception of the lobby) feels like an outdated, poorly maintained Hampton Inn. It definitely does not live up to what you expect of a 4 star hotel in a major city. The halls and my room were full of obviously deferred maintenance -- a soap holder in the shower hanging halfway off the wall; ice machines with a "out of order" sign on every floor but the 3rd; wall doorstops broken; chipped paint everywhere. The rooms do not have amenities I would expect, such as in-room coffee (I was advised they have removed these) or power outlets near the bed (seriously, they haven't even added those lamps with power outlets in the base that so many other hotels have added to address this problem). The bathroom in my room was uncomfortably tiny and, if you're a woman, the lighting was terrible for purposes of makeup. On the good side, the lobby is indeed grand and makes a good first impression, and the bed was extremely comfortable. But overall this place definitely has the feel of a hotel trying to rest on its laurels while not making the investment needed to deliver the experience they advertise. Very much a hotel that is trying to rest on its reputation and laurels without delivering the stay you would expect. I will say that the bed was very This very much feels like a hotel that is doing its best to rest on its laurels as a

Had a wonderful stay overall and wanted to leave a review, especially coming from someone who has previously worked in hospitality. The hotel’s historic character really stands out and gives the property a unique atmosphere. The location is excellent as well, with plenty to do nearby and easy access to many parts of San Francisco. Staying in Nob Hill definitely added to the experience. We stayed from 5/8–5/9 for two nights as a family of four and booked a Double City View room. The room was comfortable, clean, and worked well for our family. The beds were comfortable, and the nighttime city views were a highlight of the stay. Housekeeping also did a great job keeping everything well maintained. The service throughout the hotel was excellent. The bell staff and valet attendants were friendly, professional, and very accommodating. The front desk team was always attentive and welcoming whenever we needed assistance. A special thank you to Maletina, San, and the rest of the front desk staff for making us feel welcomed throughout our stay. The customer service alone deserves 5 stars. I would definitely recommend this hotel to anyone wanting a classic and historic San Francisco experience. We look forward to visiting again in the future.

This was my second stay at this property, and the experience could not have been more different! Arriving at check in, I gave our booking details for the two rooms to the assistant, and at no point were our Diamond Ambassador and Diamond status acknowledged. On the contrary, I was advised that room upgrades are not effective on reward nights (completely at odds with the Ambassador website) and something which was recognized at all of the other IHG establishments on our road trip, all of which provided upgrades and extras without request. When I discussed paying for an upgrade and suggesting a suite, I was told “there is no availability for what you are willing to pay”. Since I was entitled to a room upgrade in any event, I did propose a further $100 per night for a suite, but this was never accepted or any alternative amount proposed. I did speak latterly with David on reception (someone I had met on my last visit), but he could not offer anything other than to highlight the standard beverage assignment entitlement of my Diamond membership saying “he did give you a $20 food and beverage credit” ……moot point!! Other staff members in the restaurant and the door staff we charming and professional, however I remain utterly disappointed with the attitude at check in, and would never stay at this hotel again. Incidentally, the 2 star rating is purely in recognition of the other staff members who were courteous and interactive throughout.

What a lovely hotel. Fantastic setting and facilities. Friendly staff, reception and the rooftop bar. Our room was lovely, well appointed and following an upgrade (our honeymoon) big room and comfy larger bed. Of most note is the staff. Roy in reception made us feel most welcome, organised our check in efficiently and smoothly. Couldn't have asked for a better arrival and greeting. Roy also gave us some advice for our trip to Hawaii and followed this up with an email. As a lovely surprise Roy also arranged flowers, wine and chocolate strawberries for our room. Delicious thoughtful surprise. Also want to mention Tony on the door who set us off in to town in the right direction!

Good, comfortable, well furnished room, good service, and a good rate that included parking.