InterContinental Mark Hopkins San Francisco

Some years since we have stayed there, but still one of the best. Great location and view from room over the city was awesome. Bit dated in places, but undergoing renovation at the moment.

We stayed at this hotel two nights while visiting San Francisco. It was a lovely experience. Room was clean and comfortable. Hotel is in a great location.

The property is becoming thread bare and dated, living on a reputation of years gone by. Even the Top of the Mark is not aging well, chairs and stools cracked and peeling. But the biggest surprise is no coffee in the room, even holiday inns offer this. But you can hang a sign on your door to get coffee delivered in the morning for $10.. The bright spot was the front desk, Aman worked tirelessly to get us in the proper room, he is a star! Thank you to him

I was excited to check this hotel out but ended up disappointed. From my understanding his hotel just turned 100 years... and it shows. Property is extremally dated. I did enjoy the location but that was about it.

For the money, this hotel was really disappointing. First the positives: location was great, and the breakfast was pretty good, too. The pictures they have of the lobby as looking classical are false. The lobby looked tired. Nothing seemed to fit. It was not elegant and time honored as portrayed on their website. We had a checkin of 3:00 pm but by 3:30 our room still was not ready. The person at the counter offered a different room with a view on the 15th floor. Sounded good. The room we got as "an upgrade" was grotty. Marks on the walls, chipped and peeling paint, woodwork with fillers and an outdated bathroom.(bathtub/whower combo with a shower curtain).The bed was also really uncomfortable, but the pillows weren't bad. They offered no in room coffee, tea or water and there was a locked "honor bar" with no access and no refrigerator. When I called down, the woman said they didn't want people breaking their glasses and then offered to send up some glasses for us. They couldn't provide plastic cups for those not trusted with glassware? I'm sorry...no. I was also really disappointed in The Top of the Mark. Again, grotty and tired. I had been before when it was elegant and time honored. It was sad to see it had gone downhill. I would not stay here again for the money spent.