InterContinental Mark Hopkins San Francisco

Glory days long gone. Suite old and smelly. Elevators need total retrofit. Old coffin.vibe. Mirrors can made big difference! The lounge for high end hotel was pathetic. First floor room divided for lounge and restaurant. Food selection small and greasy. Some veggies were OK. Staff inadequate, and poorly trained. If prices were cut in half, we could tolerate this old relic. Only really good thing is location!

I have been dreaming of staying at this hotel ever since I first set eyes on it in 1981 when the cable driver driver shouted 'Top of the Mark' as we passed. I have visited San Francisco many times in the years in between and never even set foot inside the Mark Hopkins. We had two nights in San Francisco on the way back from a big trip and decided the time had come to finally stay here. It actually wasn't a lot different in price from other hotels in the city but how wonderful it was! We were in one of their older rooms, 828, and it was perfect - the room size, the decor and especially the view! It was a downtown city view. It's in a great neighbourhood with cables cars right outside and is very walkable to most of the city. We really enjoyed walking down to the wharf - and enjoyed a driverless Waymo taxi back up to 'the Mark'! There are plenty of places to eat within a few minutes walk. We did try and eat at 'The Top of the Mark' rooftop bar on our first night but the kitchen closed at 10pm so we just missed it as our plane had been delayed by two hours. It's a pity the sign in the lift did not make that clear as it implied it was open until 12.30am on a Saturday when we got there. We did enjoy a drink up there though and the waited found some chip for us to snack on. The views really are incredible of the whole city. All of the staff were really friendly and helpful. A special shout out to their chef concierge, Ric Lee, who we only chatted with as we were leaving. He was a mine of information and gave us some great recommendations for places to eat lunch after listening carefully to what we liked. We should have chatted to him at the start! We will definitely be staying here on future visits to San Francisco - you cannot beat the location, the views, the staff and the beautiful decor. Maybe we'll go for a view of the Golden Gate Bridge next time!

it took 30 minutes for us to get our car after all the other families got there’s. it smells old, but people are nice. pillows are AWFUL!

Stays here because of location. It’s centrally located to a lot of places to visit which was nice. The Top of the Mark bar has incredible service and if not foggy the views are incredible. This is an older hotel but everything was fine. A couple of suggestions for the hotel would be to upgrade the carpet and give a different variety of pillows. Theirs were way too soft for me. The service at the front desk was ok but nothing like the Top of the Mark. They were not unfriendly but I would not rave about their customer services skills like at their bar. The one exception was a Jordanian gentleman whose name I believe was Isa. He was very pleasant. Housekeeping was great and very accommodating. Loved having access to filtered water and loved the historical aspect of the hotel. Also loved the views of San Francisco from our room. We would stay there again.

My stay at IHG Mark Hopkins got off to a bad start because of the desk clerk who brought some East Coast attitude to the West Coast!. I arrived early and noted that I knew this and just wanted to drop my bags and go out. But all I got was poor attitude and poor customer service. Not to mention he didn't contact me to notify me when the room was ready as he noted he would but then, I really didn't expect to hear from him. Apart from that, Roy was jolly and ok when I returned. The bed was comfortable but the hotel is just dated and in need of complete makeover/refurbishment. There was peeling wallpaper in my room and no idea what's happening with the bed frame with odd 'repairs' and lots of dust behind the bed. The hotel reminded me of hotels I used to visit as a kid when dragged along to meet an aunt staying by the sea in the UK. There are things that are just odd. I mean the safe is newish and the coffee machine is great but the TV is pretty dated (with blown pixels just for fun) and the OSG is old and just awful. To check-out I used the app (which was also odd as it thought for some reason I was Chinese and only got used because Google's translation service is really excellent these days!). I feel kinda bad about leaving a review like this as the hotel is ok, the bed is ok, some (most?) of the staff are excellent, maybe even the guy I encountered is a nice guy and was just having a bad day (not sure why that was my problem but heh) The room was sold as a 'bridge view' room.  I guess there is only so much you can do about a 'bridge view room' after all, there are buildings in the way. and you can catch a glimpse of the GG between the buildings (when the cloud and rain does not obscure all views) and I am not complaining about it.  I only visited as I wanted to tick off the last of the big four on Nob Hill. Oh well. Now I know!