InterContinental Mark Hopkins San Francisco

So disappointed. Stayed here a few years ago and enjoyed it. But the room had a strong odor, was very dated, and we heard the elevator running as if it was in our room. It’s a shame what’s happened here. Wish we’d stayed at the Fairmont across the street. Or anywhere else.

This hotel is unbelievable. It is a disgrace to be branded Intercontinental, and I simply do not understand how IHG tolerates it. Let’s start with the fact that it is the only Intercontinental I have visited in the world that has no club lounge, and they offer no alternatives or compensation for IHG members with lounge privileges. Let’s continue with the way that the rooms have fewer amenities than Holiday Inn Express. You will find no tea or coffee maker in your room. Water? No. Slippers? No. There are also some matters related to the age of the building that cannot be helped, and should not be used to condemn the hotel, but should be taken into consideration when electing which property in San Francisco to book. The bathroom in my King Classic is so small that I need to stand beside the toilet to use the sink, and the door cannot fully open into the room without hitting the sink. A nuisance. But we should return to the inexcusable: the lack of a lounge, the lack of amenities and the sheer gall of the hotel owners to pretend this is acceptable, and of IHG to tolerate it.

I stayed here for 3 nights for a conference. Location is good but if you plan to walk anywhere, it is easy going there because it is downhill but walking back to the hotel is uphill and can be tough. Very friendly staff. Lobby decor is great with comfortable seating to relax by a fireplace. There’s a restaurant inside the hotel that serves all day including breakfast. Room is very comfortable with all the usual amenities. Very comfortable bed. Uphill location is the only downside but I didn’t mind walking uphill since it was a good exercise for me and so for me, my stay here was overall a great experience.

Great location. Staff very friendly. Love the old SF feel .

Loved staying here! Old school fancy hotel charm. We stayed in room 537 - it was at the end and on the corner - so we had a beautiful view of the city toward the bay and then also on the other side. Room was very clean and luxurious and quiet.Also bonus was the breeze through the room from the windows cross wind. Gorgeous! We ordered room service and it was perfect! If you are not doing room service at a nice hotel, then WHAT are you DOING? It's one of my favorite things to do. Service was super kind and friendly. Great location - we walked to lots of places from there. Be aware of the parking cost - $96 at the hotel (they only offer valet). We went on SpotHero and paid $45 for overnight at an underground lot one block over. Still crazy expensive, but at least it saves you half.