InterContinental San Francisco

Intercontinental hotels are a reliable five star experience. I received an upgraded corner suite with my stay and had a spectacular view of the city. It was super safe and walkable to many restaurants and shopping areas. The on-site gym is fantastic. The restaurant options are somewhat mediocre. My suggestion is to make reservations outside the hotel where there are many excellent options.

Mostly a good experience. Had a lovely check-in experience (sorry, I forgot the young lady's name). I always appreciate when the temperature control in the room is dummy-proof and this one was. The mini-fridge kept my beverages cold which I can't say for many of them. I appreciated the complimentary lobby coffee on Sunday morning but was disappointed that it wasn't available on Monday (I was told it's only put out on weekends. Well, I think Monday of Labor Day Wknd qualifies as a weekend morning! But I digress). My room was clean but the room is definitely showing wear and tear. Staff seemed generally good although I didn't have a lot of interaction with them (especially with a $39++ breakfast buffet).

I have to tell you, we had SUCH a wonderful experience at the InterContinental! It was our 40th anniversary and everyone was so nice to us from the front desk, to the bellman, to the concierge, to the wait and support staff at the bar and lounge. It's just an unusually nice and kind group. But I want to give a special mention to Beti. Beti, the experience my wife and I had is no surprise considering how you go about things. You were fantastic and made such a difference. Thank you for everything!!!!!!!!!!

This hotel is located in a "not-so-safe" area. As a patron there, I had my purse stolen inside the hotel. The incident got all the way to the GM, Fred Kleisner, who was dismissive and did nothing about it. The hotel does not take accountability for their staff. Be careful if you stay there or save yourself the worry and stay somewhere safer.

Stayed at the InterContinental San Francisco for 5 nights in July for a work-related event. Here are my impressions: Pros: - House staff was very attentive. I love that you can indicate "privacy" and "service" needs from a light by the doorway, all hotels should have this. - Staff was very welcoming on check in and very genuine on check-out, process was smooth and didn't find myself waiting very long. - Hotel is clean, very corporate, bar area downstairs is convenient and the service is very quick and knowledgable. Cons: - I did get in late and to my dismay, the housekeeping staff did not clean out the mini-fridge of the prior guest's left-overs. This was very disgusting and had to remove the contents and place in the hallway for trashing. - Some of the conference rooms can be hard to locate, the hotel does a decent job of labeling the floors of each conference room, but the hotel is quite massive and maneuvering multiple floors and rooms was challenging at times. I didn't get to use the amenities like the pool or gym, so can't speak to those. My overall impression is that the hotel is great for corporate travel and events. It wouldn't be my choice for a pleasure trip. But it is comfortable, clean overall, and the staff are attentive and pleasant.