InterContinental San Francisco

I have to tell you, we had SUCH a wonderful experience at the InterContinental! It was our 40th anniversary and everyone was so nice to us from the front desk, to the bellman, to the concierge, to the wait and support staff at the bar and lounge. It's just an unusually nice and kind group. But I want to give a special mention to Beti. Beti, the experience my wife and I had is no surprise considering how you go about things. You were fantastic and made such a difference. Thank you for everything!!!!!!!!!!

This hotel is located in a "not-so-safe" area. As a patron there, I had my purse stolen inside the hotel. The incident got all the way to the GM, Fred Kleisner, who was dismissive and did nothing about it. The hotel does not take accountability for their staff. Be careful if you stay there or save yourself the worry and stay somewhere safer.

Stayed at the InterContinental San Francisco for 5 nights in July for a work-related event. Here are my impressions: Pros: - House staff was very attentive. I love that you can indicate "privacy" and "service" needs from a light by the doorway, all hotels should have this. - Staff was very welcoming on check in and very genuine on check-out, process was smooth and didn't find myself waiting very long. - Hotel is clean, very corporate, bar area downstairs is convenient and the service is very quick and knowledgable. Cons: - I did get in late and to my dismay, the housekeeping staff did not clean out the mini-fridge of the prior guest's left-overs. This was very disgusting and had to remove the contents and place in the hallway for trashing. - Some of the conference rooms can be hard to locate, the hotel does a decent job of labeling the floors of each conference room, but the hotel is quite massive and maneuvering multiple floors and rooms was challenging at times. I didn't get to use the amenities like the pool or gym, so can't speak to those. My overall impression is that the hotel is great for corporate travel and events. It wouldn't be my choice for a pleasure trip. But it is comfortable, clean overall, and the staff are attentive and pleasant.

I came here for a medical conference located at the Moscone Center. Intercontinental Hotel is at its strategic location, surrounded by restaurants, shopping centre and the most iconic cable car station is just a stone throw away! I also enjoyed the short walk around the park before heading back to the hotel.

Fantastic hotel. I travel weekly for work and this was a top 5 experience. The staff was incredible - professional, friendly, attentive, helpful. I didn’t catch everyone’s names but Dorian at the front door was excellent. The rooms were comfortable and clean. The public areas were pristine. The food and drinks at Bistro 888 were also top tier. No complaints, and I stayed for 5 nights. Thank you for making this stay so wonderful, Intercontinental staff!