InterContinental San Francisco

Very nice Lovely hotel. Great amenities and attractions. Our two stay was fantastic time well spent. Highly recommend...

My stay at this hotel did not get off to a great start. I had recently been stuck in a lift and have been experiencing severe panic when in them since. When I arrived I asked for stairwell access to my room and was told there wasn’t any, which I got very upset and anxious about. I was extremely tired after travelling from London and felt terrible for getting so upset. Despite being an unusual request, the staff, including the manager on duty very quickly made arrangements to assist me. The manager was so kind and made sure I got to my room and then followed up with a plan to make sure I felt comfortable throughout my stay. They really went above and beyond. The rest of my week at the hotel was great. I was there for work, and found myself well rested the entire time. My room was large, clean and super comfortable. There were lots of nice touches that made it feel like a premium hotel. The in room dining was lovely and I didn’t have to stress about anything throughout my stay, which helped me stay focused on work. Each and every staff member I encountered was polite, engaged and eager to help. I particularly loved the gentlemen who set up in room dining for me one night. Great energy! A huge thanks to the manager Salah and the security who helped, it really is deeply appreciated.

Hotel stay was great but chasing a refundable deposit 14 days later is not. Have tried call the hotel to no avail been told to chase our bank. If the refundable deposit was showing ou our statement I would chase the bank but it not showing.

This was a great stay. We had a corner view King room. The views were great. The bed was REALLY comfy! The room had a very large TV. Lobby bar was nice. I thought the neighborhood was convenient to walk to a lot of restaurants. It was pretty close to a BART station, but we opted to walk most places. The pool and hot tub area were nice, but there is virtually no room for non-swimmers to sit and watch. I would definitely stay here again.

We enjoyed our stay here, even though the hotel was busy with a Microsoft convention the first few days. It’s centrally located and within walking distance to Union Square, the Powell st trolley car turnaround, the tram down market at to the Embarcadero and BART. The area itself is now a bit rundown and lots of homeless on the streets, but that’s San Francisco. It’s close to the San Francisco Center, which was once a thriving Westfield but is now broke and empty, and sad looking, as is the surrounding part of Market St. They say there’s lots of busy restaurants in SoMa but it’s a large area and we couldn’t find many in easy walking distance. The room was nice and large. We had a corner room on a high floor with sweeping views of the city and some of the bay.The bathroom was also large and well equipped and had a floor to ceiling window with a view, which I loved but my wife hated..it had a blind. I used the well equipped gym a couple of times. The inside pool looked ok, but I didn’t get to use it. We ate breakfast in the restaurant once and had drinks at the bar, both reasonably good, as expected. Hotel Parking was ridiculously overpriced, but we found much cheaper parking lots that allowed overnight parking on 5th&Mission and 205 West 5th..still not cheap but half the price of the hotel Staff were friendly and helpful. We enjoyed our stay, and whilst we’d probably stay here again, wouldn’t necessarily if we had a car, but then you don’t really need one if staying here.