InterContinental San Francisco

I just stayed at this property for a 9-day work trip and wanted to inform other travelers about several ongoing issues with my room that significantly impacted my stay. While I want to note that the front desk staff was consistently pleasant and responsive, the room conditions themselves were not unacceptable. From my first night, the room was unable to cool properly. (My room was on the 22nd floor and faced West) Despite setting the thermostat as low as 65°F, the temperature consistently remained between 70°F and 76°F. Engineering was called multiple times, and while temporary resets made it appear the system could cool further (60°F), the temperature never meaningfully improved. Over the course of six hours, the temperature only dropped one degree. Engineering confirmed they were unable to determine or resolve the issue. On the fourth night, I was moved to a different room (28th floor facing North) after repeated complaints. I was assured the new room was cool; however, upon arrival, it was still around 70°F and never cooled below 68°F despite two resets that appeared to make the system cool further (60°F). Additionally, there are serious issues with the bathroom: * The shower has extremely low water pressure from both showerheads * The water temperature never reached hot, remaining lukewarm at best * The sink, notably, had better pressure and temperature than the shower These issues are unacceptable for a hotel of this standard and have made it difficult to rest comfortably during a work trip.

Dorian was incredibly helpful! I had a complicated situation with some of my materials needing to be stored in the freezer, and he truly went above and beyond—going back and forth multiple times to make sure everything was handled safely and properly. The entire team was fantastic, but Dorian really stood out, always going the extra mile with a smile on his face.

This hotel definitely has the amenities you need and it's definitely a beautiful hotel with some stunning views. The staff were friendly and we enjoyed the restaurant (albeit, the kids' menu definitely was grossly overpriced). The parking, like all hotels of this nature in SF, was very expensive ($90/night) with the only alternative option to park in the public lot nearby that looked exceptionally sketchy. We also felt that the location was a bit dodgy; I feel like this area was likely once more prominent and busy than it is now. After walking a few blocks, there were more stores and restaurants. It was also how we caught the tram to the waterfront area. Lastly, we booked our stay through the Amex portal. There was a lot of confusion on the hotel's part with this and we ended up being charged twice; it didn't get resolved until a couple of months later. Overall, it was a nice hotel but I probably wouldn't stay here again due to its location. There are over hotels in this price point that are in locations that feel a bit safer.

Just finishing a wonderful overnight stay at this property in the heart of SOMA. From Raive (sp?) and the rest of the accommodating valet staff, to charming May at the front desk, check in was smooth. We were upgraded to a corner room with a beautiful view of the city with a sunrise view. Comfortable bed, in room keurig machine, nice sized TV, high-end bath products all made this a luxurious-feeling stay. Housekeeping staff was quick to respond to a request. We were also provided water bottles and drink vouchers at check in (possibly a perk of being an IHG member). We used our drink vouchers for mocktails at the bar. Highly recommended!

Very nice Lovely hotel. Great amenities and attractions. Our two stay was fantastic time well spent. Highly recommend...