The Jay, Autograph Collection

From the moment we pulled in for Valet to Check-in to Check-out we had a WONDERFUL stay. Treated with such kindness and care by each person we encountered that works at the Jay. Our room was beautiful, the outdoor bar and staff were amazing and we had them hold our luggage while we spent the entire day out and about until our evening flight. Room service was quick and I was really impressed with the quality and portion size. Seriously a great stay all around!

Ex SF residents but back in the city for a couples break on our wedding anniversary. Visited for the first time since the hotel converted to Autograph. Fantastic bar service from Carlos! Great location and a very nice patio 3rd floor! Absolutely first class recommendation !

This hotel is beautiful. The rooms and bath are wonderful, and beautifully appointed. But the attention to the lighting in the room, that’s offered, is exceptional, right down to the bed that is under-lit and softly lights up if one is moving to the bathroom in the middle of the night. The hotel, the third floor reception, restaurant, bistro area, outdoor bar and lounge are stunning. Excellence in design is everywhere, from the beautiful curved wood structures and gorgeous furnishings. The staff was delightful. A 5-star experience that we loved. We will return often.

I checked into The Jay, San Francisco with my wife and two sons. Shortly after dropping off our bags, we went out for lunch and a museum visit. While out, we received fraud alerts on my son’s credit card and feared he had been pickpocketed at the airport. When we returned to the hotel, we were shocked to find that several of our belongings had been stolen—about $4,000 worth of electronics, personal items, and credit cards. The items had been stored in our room because our sons’ room wasn’t ready when we arrived, so their bags were temporarily in ours. My wife and I had secured our valuables in the room safe, but the kids' belongings—including iPads, headphones, chargers, and even clothing—had not yet been locked up. We immediately contacted hotel management, expecting concern and swift action. Instead, we were met with dismissiveness and disbelief. The manager stated that their logs showed no one but us had accessed the room—essentially accusing us of fabricating the burglary. I asked about security cameras, and the manager said they only exist at ground floor entrances. When I asked if they had checked the footage, her response was, shockingly, “No, would you like us to?” There was no apology, no empathy, no sense of urgency or responsibility. Just deflection. It was deeply upsetting, especially as we were the victims of a clear violation of privacy and security. For context: We did file a police report. We are not seeking compensation. While the items were replaceable, there were so many that substantiating an insurance claim simply wasn’t worth the time, effort, or potential risk to our insurance coverage. Our stay was paid with points, and we simply wanted to check out and be refunded—which we did. Critically, the hotel elevators do not require a key, meaning anyone can access any floor of the hotel without restriction. We left The Jay feeling angry, unsafe, and unheard. I would not recommend this hotel to anyone concerned with security—or basic customer service.

This hotel means it. Everyone who works here is all in. The decor has all been redone. It’s a great location. Comfortable and stylish. Love it. I’ve been staying at big Marriott properties like the Marquis and can’t believe I haven’t found this hotel until now.