JW Marriott San Francisco Union Square

We love this hotel and have stayed multiple times. Antonio at the Front Desk is fantastic - he's been there for years and is a wealth of knowledge. Our room was terrific with the best bathrobes ever! Enjoyed the breakfast buffet, too! Will definitely stay there again!

Honestly, this might be the most disappointing JW Marriott I’ve ever stayed at. Here’s why: Check-in was a mess. Got there at 8 PM, a line of tired people, and only one person working the front desk. Come on. Elevators take forever. More than once, I waited 10+ minutes just to go up or down. Not great when you’re in a hurry. My key cards just… didn’t work. Went down three times to get new ones, and the front desk lady looked more annoyed each time. Turns out, the lock itself was broken. Maintenance "fixed" it, but guess what? Stopped working again the next day. BTW did I mention the slow elevators? Breakfast for elites? Bare minimum. Yeah, it’s technically their policy, but the regular Marriott down the street gives elites hot breakfast. This one? Sad pastries and cereal. Lame. Desk in the room is a joke. Just a high bar table with stools—zero back support, terrible for working. If you’re here for business, good luck. Bottom line: Expected way better from a JW. Wouldn’t stay again

Along with my mom and daughter, I stayed at this JW Marriott property for a half work/half spring break week. The hotel is a smaller property, but comfortable, and felt like a safe refuge from the city activity outside. My experience with the front desk was great. Notable shout outs go to Anthony and Jake, who helped me on separate days when the coffee ran out earlier than the 8:30 a.m. end time. They were both so accommodating, and delivered really stellar customer service, which I was grateful for. The room was comfortable and roomy - we all slept well in the beds. I loved that the closet/storage area was a little separate from the sleeping area, lending to a more spacious feel. The gym was great - I loved starting my mornings there at 6 a.m. with the other early risers. All the equipment was state of the art and modern, and it appeared that staff would come around regularly to wipe it all down. We didn't dine at the restaurant, but there were always a good number of people eating there or at the bar. One morning, I went down to the restaurant to order a steamed milk, and the kindest server greeted and helped me. She was SO sweet and kind, I am kicking myself for not remembering her name. It started with a B, and was "Bizen" or "Bison." If management happens to read this and knows who I'm referring to, please recognize this amazing lady. The hotel does not have a pool, so that may be something to note for families with young kids. It's walking distance from a bunch of great restaurants, and you really can't beat the location. Docking one star because $80/day for valet parking just feels incredibly wrong. Otherwise we loved our stay here.

This hotel is beautiful and the signature scent when you enter it is divine. Lovely amenities. It is close to great shopping and restaurants. Thanks to Karin Gomez in the Executive Offices who had great suggestions of things to do. Much appreciated. Will definitely return. Elizabeth & Briana

I would like to leave a 5 star review for Chef Fermin. I stayed at the JW Marriott for a business trip March 21-23. I had breakfast at the hotel on Saturday and Sunday morning. The breakfast menu had no options for vegans. Chef Fermin came out to speak with me, and then proceeded to make an AMAZING breakfast of stir-fried tofu with broccolini and kale leaves, with side of potatoes sauteed with onions and bell peppers. The dish was perfectly seasoned! It was absolutely delicious...that I asked for the exact same dish again on Sunday. I want to thank Chef Fermin for his creativity, excellence, and most importantly, taking the time to listen to my needs. Chef Fermin made my experience at JW Marriott memorable. Thank you Chef Fermin! As a side note to JW Marriott, please make a vegan option standard on your menus.