JW Marriott San Francisco Union Square

From the moment I arrived through checkout, this JW delivered on every front. The front desk and housekeeping staff were genuinely warm and attentive—the kind of smiling service that makes a real difference. I was celebrating my birthday, and the team went above and beyond: champagne and cake arrived in my room along with a thoughtful handwritten card. Touches like that stand out and made the stay feel special. The rooms are spotless and genuinely spacious—no cramped quarters here. And the Union Square location can't be beat—shopping and dining are all within walking distance. Highly recommend. I'll be back.

We checked into the JW Marriott union Square last night after a nice for days in Napa . Went to bed early as we had an early flight to catch this morning . As soon as the lights went off I felt something crawling on me . I immediately got up and turned the lights on and found a bed bug crawling on my head . We placed it in the bathroom sink and called management . No apologies just that they would send us to another room. They placed us in a room right underneath the original room and sent someone up to check for bedbugs . He placed a flashlight in the bed and quilt and it was riddled with what appeared to be dead bed bugs or the debris they leave. It was disgusting and horrifying . We checked out at midnight and went to another hotel . This was handled poorly . Never again would I stay there and now I know to look before I sleep. They offered to take the room off the bill and that was it . Do better JW Marriott !

Good location, A little ran down, with limited amenities. Nice bed, average room.

Excellent place to stay, but don’t be late for free coffee that ends at 830 am sharp, even on weekends. Probably saves hundreds of dollars a year, but if they saw the number of disappointed guests looking for a free coffee on a Sunday morning after 830 am they might reconsider. Otherwise, a perfectly nice place to stay.

We are platinum members and love the brand. I first would like to say that this comments are constructive for the hotel, not a complaint. We traded a couple of free nights for this stay. The staff is super welcoming. The price of the room if we had paid was over 2,000 a night. The room was great, everything worked and nicely appointed. The first suggestion that i have have to do with the restaurant organization. We were given a choice between points or continental breakfast, we chose the breakfast. They gave us vouchers, that i find archaic with today’s technology and they make a point to give the vouchers for the breakfast and that makes you feel that they want to make sure that you are not a crook who will come and get a free breakfast. It would be so easy just to put a note in the computer and avoid this silliness. I hope this changes, it would be easy with today’s technology. The second part was that the breakfast staff has no discretion. I was not hungry so i wanted to have only some fruit and a couple of croissants. That would have been cheaper than ordering the cereal or oatmeal. I was told that I could only have one. My wife and me really laughed about this policies that only makes the hotel look bad and you feel mistreated. I tried to talk to the manager to give him this constructive suggestions. Again this is not a complaint, we loved our stay and love the brand. The manager was too busy and send us a card to write to him. I hope the brand changes this voucher and policies for other brands as well. I go to another hotel from the brand in Oklahoma City and they also have the voucher system that is ridiculous although there you can eat all you want. Im writing this on behalf of all guests so you make us feel more welcome in things that would be easy to fix. I also take this opportunity to thank the brand and staff. We loved our stay it.