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Gracing San Francisco's fashionable Union Square is the zen-like JW Marriott San Francisco Union Square. Its East-meets-West ambience is evident within the confines of its well-appointed rooms and suites, which offer distinctive luxury and warmth. The hotel itself is architecturally stunning and filled with a wealth of visual treasures. Celebrating the culture of the Pacific Rim, the hotel's signature restaurant offers guests a creative culinary experience with dramatic city backdrops and a sumptuous fusion menu.
JW Marriott San Francisco Union Square
515 Mason Street
San Francisco, California
94102
Nearest Airport: SFO
I was under the impression that a JW Marriott is supposed to be staying ahead of a Courtyard by Marriott, or Marriott and unfortunately, it is not. Even an ILLY coffee maker would not make them live up to this. Within 7 years, I stayed almost 1000 nights in Marriott Hotels across all the world, and this includes North, South-America / Africa, Middle East, Europe, and Asia. If I did not know what I'm talking about, I would not be sharing it, but hey, sharing is caring. On this particular property, the hotel grounds and facilities were standards and not state of the art, Marriott Titanium Elite Benefits are rather ridiculous and what bothers me the most: no Executive lounge, no welcome drinks, and they're charging a 35 USD destination fee (along most Marriott Hotel group hotels within the United States). Therefore, they're refunding you 20 bucks f&b credit, 2 hours bike/ an hour eBike, and 2 coffees out of a vending machine, in paper to go cups. That is certainly not a benefit, and let's put it this way: you're spending your own money and basically got a 80:20 ratio deal. "Complimentary breakfast", I was so extremely shocked having been served such ridiculous offer, you're getting basically one toast and a muffin, with jam on the side. When I upgraded my breakfast for a salmon avocado egg sandwich, the bread tasted like a chewing gym and it almost bit my teeth out. I do that too, if I don't have any fresh bread, I use a slice from a day or two, three tops and add my fried egg on top of it. You should have seen the waiter's face when I asked for mustard. I knew that they got it from yesterday's dinner at the bar. Overall, their restaurant and burger was pretty good, along with a few pints of beer, fine, but I can do that in any restaurant. I did not say that there has been anything wrong during my stay, it's been smooth and pleasant, but you will have to think out of the box. It is a JW and it is supposed to be staying ahead of the rest and this place rather reminds me on Fairfield Inn, or Residence Inn, and if I'm staying in such place, I wouldn't have expected better, far better. Below are a few photos, and hey: all good, had a good time, however, price for value and Marriott Bonvoy Elite membership recognition almost zero and even below the carpet.
SQUALO85 - Dubai, United Arab Emirates
I like to share that my birthday in the month of September 2025 was most enjoyable. We came to San Fran to have a weekend of fun bliss, memorable moments and the JW Marriott made that happen arriving there they provided libations and our server I must give a shout out to Michelle she had the most amazing kind demeanor, it was Outstanding. The smiles, and favor she provided my twin and I was priceless. Her showmanship of profession dooley noted. She did an amazing job making our experience the Chef kiss.😘
Andrea B
Very nice hotel with great amenities and views. Hotel staff are nice and very accomodating. My brother and I had a great time at tgis JW Marriott San Francisco Union Square. Coming back again next year with my wife and kids.
Quing L
This hotel is absolutely beautiful. Was a quick Uber ride to Oracle Park, Chinatown, and nearby playgrounds. The room was very spacious. Nice view. Staff was super efficient and friendly. Valet was responsive, fast, and accomodating, even on Dodgers/Giants weekend. Highly recommend this spot.
kirstenmassey - Hot Springs, Arkansas
It’s a cool design but rooms are outdated and needs to be redesigned. Hotel breakfast is very mediocre at best. Room was spacious
D G - New York City, New York
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My daughter and I were booked into the Pan Pacific San Francisco Hotel. We were delighted to find ourselves in a magnificently well-appointed room with one of the nicest hotel bathrooms we'd ever experienced. On our comfortable bed were the best pillows ever! The service was impeccable including a great concierge who did everything from securing the hotel limo for us to setting up our trip back to the airport. The roaring fire in the huge fireplace at the restaurant and bar level was a great comfort after our walk around SF in the chilly, foggy afternoon.
-J. Long
Last August, I bid for a luxury stay in San Francisco at the Pan Pacific Hotel. On arrival at San Francisco, we were overwhelmed by the hotel. The food was fantastic, the accommodation was great, and the staff were very accommodating. It was better than advertised.
-J. and Y. Bradley-Hudson