JW Marriott San Francisco Union Square

Our home is under construction in Portola Valley and we have been living in temporary quarters for over a year, and will probably be in this situation for another year. We decided to celebrate Thanksgiving in San Francisco ,and being a Bonvoy member, chose the JW Marriott in Union Square. We've stayed at the other Marriott just a few blocks away, but were not impressed. Let me tell you, there is a world of difference between the 2 Marriotts. From the moment we stepped into the hotel, we were impressed by the friendly valet & doormen who took care of our luggage and directed us to the 3rd floor reception. The  3rd floor lobby is elegant an the Christmas decorations were beautiful!  Anthony at the front desk checked us in seamlessly and was extremely gracious in giving us a bigger room with sofa bed for my son. He took time to go over all the amenities- free breakfast for Platinum members, complimentary batch cocktails between 5-6pm, the fitness center, etc. This particular JW is the most generous I have encountered with their benefits for members. I felt very valued as a client, and they exceeded my expectations in every way during our stay.The rooms have a luxurious feel, are spacious, comfortable, and beautifully decorated.  We enjoyed being here so much we decided to come back for another 5 days for Christmas, and brought more family with us! Thank you Anthony & team for taking care of us for the holidays, we appreciate you!

I was under the impression that a JW Marriott is supposed to be staying ahead of a Courtyard by Marriott, or Marriott and unfortunately, it is not. Even an ILLY coffee maker would not make them live up to this. Within 7 years, I stayed almost 1000 nights in Marriott Hotels across all the world, and this includes North, South-America / Africa, Middle East, Europe, and Asia. If I did not know what I'm talking about, I would not be sharing it, but hey, sharing is caring. On this particular property, the hotel grounds and facilities were standards and not state of the art, Marriott Titanium Elite Benefits are rather ridiculous and what bothers me the most: no Executive lounge, no welcome drinks, and they're charging a 35 USD destination fee (along most Marriott Hotel group hotels within the United States). Therefore, they're refunding you 20 bucks f&b credit, 2 hours bike/ an hour eBike, and 2 coffees out of a vending machine, in paper to go cups. That is certainly not a benefit, and let's put it this way: you're spending your own money and basically got a 80:20 ratio deal. "Complimentary breakfast", I was so extremely shocked having been served such ridiculous offer, you're getting basically one toast and a muffin, with jam on the side. When I upgraded my breakfast for a salmon avocado egg sandwich, the bread tasted like a chewing gym and it almost bit my teeth out. I do that too, if I don't have any fresh bread, I use a slice from a day or two, three tops and add my fried egg on top of it. You should have seen the waiter's face when I asked for mustard. I knew that they got it from yesterday's dinner at the bar. Overall, their restaurant and burger was pretty good, along with a few pints of beer, fine, but I can do that in any restaurant. I did not say that there has been anything wrong during my stay, it's been smooth and pleasant, but you will have to think out of the box. It is a JW and it is supposed to be staying ahead of the rest and this place rather reminds me on Fairfield Inn, or Residence Inn, and if I'm staying in such place, I wouldn't have expected better, far better. Below are a few photos, and hey: all good, had a good time, however, price for value and Marriott Bonvoy Elite membership recognition almost zero and even below the carpet.

I like to share that my birthday in the month of September 2025 was most enjoyable. We came to San Fran to have a weekend of fun bliss, memorable moments and the JW Marriott made that happen arriving there they provided libations and our server I must give a shout out to Michelle she had the most amazing kind demeanor, it was Outstanding. The smiles, and favor she provided my twin and I was priceless. Her showmanship of profession dooley noted. She did an amazing job making our experience the Chef kiss.😘

Very nice hotel with great amenities and views. Hotel staff are nice and very accomodating. My brother and I had a great time at tgis JW Marriott San Francisco Union Square. Coming back again next year with my wife and kids.

This hotel is absolutely beautiful. Was a quick Uber ride to Oracle Park, Chinatown, and nearby playgrounds. The room was very spacious. Nice view. Staff was super efficient and friendly. Valet was responsive, fast, and accomodating, even on Dodgers/Giants weekend. Highly recommend this spot.