Kimpton Sir Francis Drake Hotel

The hotel is in a great central location. Wonderful historic building. Our room was compact but had everything we needed. Beautifully clean with sparkly white linens. On arrival after a stressful journey, we were greeted by Alex who arranged the car park valet and had our luggage to our room within seconds of us checking in and getting upstairs. He made us feel so welcomed and cared for. Then he went above and beyond to sort out retrieving our phone which they had noticed left in the car. Check-in went very smoothly, and Antonio was very helpful.

The hotel was great. The bar was busy and the space is beautiful. The room We stayed in was well apportioned And the bed was very comfortable. They also accommodate us with an early check-in, which was a big help. My only complaint is the same complaint I have for almost every other hotel at this point. Barn doors do not offer privacy. They do not belong in bathrooms.

I’ve stayed at this hotel three times now, and it continues to be my favorite in the city. The property itself is an absolute gem—beautiful with stunning architecture, and the rooms strike the perfect balance of modern design and timeless charm. The location couldn’t be more convenient, just steps from Union Square, which makes it easy to explore and enjoy everything the city has to offer. On top of that, the Starlite rooftop is a must-do—chic yet relaxed, with an amazing vibe and some of the best drinks I’ve had. A special shoutout goes to Leif, who is incredible. He’s responsive, thoughtful, and you can tell he truly loves his job and the city. Interactions like that make the stay feel personal and memorable. I cannot recommend this hotel enough—it’s the total package and I look forward to coming back again and again!

The customer service at this hotel was outstanding. Every staff member I interacted with was friendly, attentive, and genuinely accommodating. For example, when I needed to take a private work call, they went out of their way to open an additional common area just for me—something they certainly didn’t have to do, but it made a huge difference. That level of thoughtfulness and care truly stood out. I’ll definitely be returning.

Double rooms were a great value. Very roomy. I would only stay if I had a double room and not King size. The staff was great and location perfect. Enjoyed walking over to Union Square and playing table tennis/ping pong.