Palace Hotel, a Luxury Collection Hotel, San Francisco

The only reason to hesitate is there isn't much noise insulation between the rooms and the hallway. If people are speaking just at a conversational volume you'll hear it pretty clearly. But there was no sound from room to room and minimal street noise. The hotel is stunning and the room was clean and very comfortable. The staff was great, everybody I interacted with was incredibly personable and friendly. The gym had pretty nice equipment and was clean, and stocked with water and towels. I went to the bar/restaurant Pied Piper twice and both times Surendra served me. He is an absolute gem. He has the friendliest attitude, gives great drink recommendations, and makes you feel spoiled. I complimented him to the manager but he deserves to be mentioned by name here. Overall I'd definitely stay here again.

I really love this hotel. From the minute the team meet you off your taxi to the check in and customer service it’s all first. The junior suites are tastefully bigger than a standard room and the beds are dreamily good. The pool and gym are good too. Breakfast is much better than most hotels you’ll stay in and the Pied Piper bar is wonderful (thanks Joel). My fav employee was Jasmine who looks after (really, really well) the titanium members like me. I can’t praise this property enough, it’s become one of my favorites. A real Marriott gem!

The food and atmosphere where amazing. Suren especially was really attentive and friendly. Amazing service. Definitely recommend visiting at least once if your in town.

A gorgeous hotel with uber accommodating staff. This is one great hotel. This is where we will stay on our future trips to San Francisco.

There’s a difference between someone doing their job and going above and beyond with the quality of service. Jorge Trejo was the person that did that. He is one of the first people you see coming into the hotel so it’s not just about getting cars or putting people in cars. It’s about the voice and the face of the organization. He did an exceptional job. Attentive communicative and really he’s the type of person you want representing your hotel. Thanks Jorge…. Joe Santa Rosa, California.