Palace Hotel, a Luxury Collection Hotel, San Francisco

I was on a business trip, a solo female traveler. I wanted a classy place that did not have a pick up bar vibe. The lobby bar was completely elegant with a pianist. This hotel is an architectural gem. looks like something you would find in Europe. The food menu was just right, perfect portion. Everything was cooked to perfection and beautifully presented. I would say this was a low clean, classy night, out. Great for a date place.

The Palace has a central location in San Francisco and beautiful interiors. Unfortunately, the service—particularly in the lobby and Garden Court—falls well below what you would expect from a five-star hotel. At breakfast, we were told to expect a 30-minute wait despite roughly half the tables being unoccupied. Staff simply could not keep up with clearing them. We ultimately had to leave without breakfast, as we had not allowed for such a delay and received no prior warning at check-in. The breakfast the day before itself was comparable to 3 star hotel. Although breakfast was included, we were charged extra for completely dried-out scrambled eggs. Really! The hotel offered a complimentary takeaway coffee—but only for one of us. The second coffee had to be paid for, despite our booking a Palace Suite and my Marriott Bonvoy Ambassador status. These small gestures reveal a great deal about a hotel’s approach to hospitality. The Front Desk Manager was equally disappointing. When we explained that the excessive wait had prevented us from having breakfast, he made no effort to offer a solution. I have spent 120 nights in Marriott hotels this year. Among the five-star properties, the Palace has delivered the worst service I have experienced. Don’t go there!

We love Rishi. Excellent service and atmosphere

Beautiful Dining room must see

Love is in the details, and The Palace gets so many details so right. Photo of our thank you note to them attached. Thanks particularly to Junior, Alfredo, Janet, Min & Lily!