Palace Hotel, a Luxury Collection Hotel, San Francisco

I came to the hotel with family for breakfast for my sister's birthday. Our server Sam was very attentive, courteous, and funny, and he graciously accommodated all of the requests we made. The food was delicious, and Sam made the experience here so much fun!

We had an awesome breakfast and we thoroughly enjoyed our waiters Sam and Mauricio. When arriving we were greeted by Jorge the door man. The parking attendant Alan was very courteous and so helpful. Wonderful food and great customer service. Can’t wait to go back.

Palace Hotel is my home away from home. The history and grandeur of the place lures me. Upon arrival, Diana helped navigate our reservations despite the busy Mother’s Day weekend. She also had a warm personality that melted the baggage of stress I had that week. Sam, Huber, Ming, John, and Suren made sure that our dining experience was exactly how we needed it to be. They were courteous, professional, and Sam definitely made us laugh as he served our table. It makes a HUGE difference when a customer, seeking a worry free weekend, is able to receive positive interactions. Thank you, Palace Hotel and until we meet again soon!

We come back year after year at the Palace hotel for Mother’s Day brunch. Always warm and welcoming dining here. Especially, with Sam’s service, my family and I had an amazing Mother’s Day brunch at the Palace Hotel! Happy Mother’s Day!!!!!

We travel a great deal around the world. Honestly, our experience at The Palace Hotel was one of the finest of any hotel experience we've had over the last 25 years.The decor and ambience are nothing short of beautiful and elegant! The staff provides the highest level of courtesy kindness and service. The Garden Court restaurant is set in a space that can only be described as palatial. Just sitting there is its own experience. Beyond that, the food is deliciously prepared. We want to especially acknowledge the service of Sam, who made us feel as if we were very special guests and a part of the family. Being a Marriott Platinum Elite member, we received an upgrade to a suite, which was also very special and beautiful. There were some special touches provided to help us celebrate our anniversary. We would stay nowhere else on future visits to San Francisco.