Palace Hotel, a Luxury Collection Hotel, San Francisco

I spent a lovely 2 night stay for my birthday. I am a big Maxfield Parrish fan and had always wanted to come to this hotel to see the Pied Piper painting. Definitely worth the trip just to sit in that bar! But the rest of the hotel is gorgeous too. Absolutely stunning lobby and garden court. Staff incredibly nice, and huge shout out to our concierge who made me feel so special for my birthday. The only downsides were the bed was too hard and it is very noisy onto the street at night.

We had such a wonderful experience at the Palace Hotel! Suren was incredibly kind and welcoming during breakfast, and all of the staff were amazing. He greeted us by saying, “Welcome to your Palace away from home,” and that perfectly captured how special our stay felt. The room was absolutely beautiful, and the food at the Pied Piper was amazing. Wonderful hospitality, beautiful surroundings, and truly memorable service. Thank you, Suren and the entire Palace Hotel team!

The food was amazing. Our server Min was excellent and extremely friendly. Had a great experience overall.

My family spent Labor Day weekend at the Palace Hotel. We had 2 rooms overall - a junior suite and a regular room, both on the 7th floor. It was such an impressive hotel and my wife already wants to go back for her birthday in March. We flew up from Los Angeles for the UCLA-UC Berkeley football game on Saturday. One of the reasons we chose the hotel was because it was right above a BART station and we'd have easy access to Berkeley while being able to stay in San Francisco. It worked out perfectly. We took the BART from SFO and arrived at the hotel around 10 AM (check-in is officially at 4 PM) and we expected to just drop off our luggage in my brother's room and wait for ours to be ready. The front desk not only was gracious enough to get us in a room but made sure that we were on the same floor as my brother, who had checked in the night before. The lobby of the hotel is magnificent and our room on the 7th floor was also impressive with the high ceilings and classic features. The hotel was re-built in 1909 after the first one built down and I really enjoyed staying in such a historic building. The bathroom was bigger than we expected and the room was very bright and welcoming. The walk to Union Square was nicer than I expected. Downtown San Francisco is much nicer that Downtown Los Angeles. We also walked to the cable car turnaround on Market and took the Powell/Hyde line to Ghirardelli Square. Which reminds me that there was also a Ghirardelli restaurant attached to the hotel that we got dessert at one night. We took an unmanned Waymo back from Fisherman's Wharf and it was a memorable experience. So fun. We had seen so many of them circling the streets while walking around that we had to try it. My daughter and I enjoyed the indoor pool on the 4th floor one evening and the water was a bit chilly. There was a hot tub to warm up in but it filled up fast. It was nice having the pool indoors because the city gets pretty cold, even in the summer. The resort fee includes 30 dollars in food purchases each day but we missed our first day as we went to the game in Berkeley and didn't get back until 1 AM. But the next day we used it on room service for some chicken fingers and fries for my daughter. Luckily it was pretty much paid for with the credit as she said it was ok. We had very positive experiences with the hotel staff at every meeting and we can't imagine staying anywhere else the next time we visit San Francisco. We loved the Palace Hotel.

Nice hotel in great location. Rooms are decent and service good.