Palace Hotel, a Luxury Collection Hotel, San Francisco

My wife and I planned a long weekend in San Francisco and with some research and hard decisions, settled on the historic Palace Hotel. We had reserved a Junior Suite and were looking forward to experiencing the luxury of the hotel. Upon check in, the receptionist asked if I would be interested in upgrading to the Presidential Suite at a discounted rate. After checking with the CFO (my Wife) we agreed and made our way to the 8th floor. My Wife's reaction on entering the suite was "I am speechless". We had stayed in various luxurious suites in the past, but nothing as elegant and comfortable as this. The suite has a very large bedroom and bathroom. An impressive great room equipped with a grand piano and fireplace. A large dining room with seating for six and another fireplace. An additional half bath, butler's pantry outfitted with wine and mini fridge. Finally an intimate entertainment room with large television. Plenty of space to spread out and entertain, if needed. The Palace is very centrally located and convenient to all modes of transportation, restaurants, and attractions. The public spaces are beautiful. The Pied Piper bar is not to be missed. Overall the hotel is a gem in the city. A few little things that we observed. They only had one elevator operating while we were there. Trying to order Bloody Marys on a Sunday at 7:30 am, we were told that is was "too early". The first night we did not have bottled waters in the room (rectified every night afterward). And we did request with the concierge for the bar to be stocked. Unfortunately that did not happen. Despite this, we thoroughly enjoyed our stay and would highly recommend this hotel.

This was a surprise property for 1 night in San Francisco. The historic hotel is grand and stunning. The room is very updated, large and modern (with beautiful taste). Highly recommend

I stayed here for 3 nights for a long weekend as I took my kids up to SF for their Fall Break. I selected this hotel because of its location as well as the pricing offered via AMEX platinum travel. Needless to say, its merely average and certainly not a luxury property vis a vis other places at which we've stayed. We arrived late on Thursday night, yet check in was quick as we were given room 694, a suite (1 King and 1 sofabed). The hotel is vintage although they've tried to update the rooms, but it comes across as a lipstick job. Every room looks like a traditional renovated Westin vs. maintaining the charm of a 150 year old property. The room layout was fine, and the bathroom was exceptionally large, featuring 2 sinks. Bed quality was ok, but the walls are thin as we could hear our neighbors. Pros - Gym is quite large with very nice selection of cardio and weight equipment. The lap pool is quite nice as well. Cons - Only 1 elevator was working which was annoying as one was constantly waiting. - Breakfast buffet appears extensive but the quality is average. Every morning, we saw the identical items. And, the dim sum was obviously frozen. I would not recommend. - Service was merely ok as staff seemed to be going through the motions. - Despite calling down for my car, it consistently took them 30+ minutes to bring it up. There was no point in calling. Even though I'm a Marriot Elite member, there are so many better properties in SF (One Hotel, Four Seasons, etc.), so I would recommend booking elsewhere.

Sam was amazing, super patient and very attentive to our table! Great sense of humor and the type of wait experience you would love!!!!!

Lila made it feel like home ! I really enjoyed it!! I’ve been here a number of times. Even through the employee demonstrations and through various changes. During this stay I’ve eaten at the hotel a number of eventings but tonight sitting at the bar , talking g to Lila was great. Sharing stories about Marriot hotels all over the world we’ve both been at - it was great. Thank you!