Palace Hotel, a Luxury Collection Hotel, San Francisco

The quality of the room and the service was excellent. I particularly appreciated the help from a concierge named Malia Hurtado. My only disappointment was that they do not have 24 room service.

Expected so much more from this hotel. Bathrooms are not functional. Air conditioning unit kept me awake throughout the night. Quality of the room was disappointing, however the most disappointing aspect of the hotel was my interaction with Ruben at the front office. When I asked if I could view a meeting room I was told that I could rent the room and then see it. I had planned to have a family reunion there but not now. Perhaps the meeting room is in a similar condition to the sleeping rooms and he was too ashamed to have me see the room or perhaps he was having a bad day.

We went on a historical tour for the hotel and it was amazing. The green goddess recipe is wonderful. The food included in the tour is delightful.

Great stay, love this hotel, the staff is wonderful, housekeeping is perfect, shout out to Doorman ,Jorge Treso, as I watched him handle an extremely self entitled guest parking his car. He calmly asked the guy to pull up and the guy exploded on him, Jorge calmly handled the situation.

Overall very nice hotel, great restaurant and comfortable rooms. It’s in a great location in SF and had a lot of great restaurants nearby. Valet was a bit of an issue - and the morning of my departure the valet did not show up to work which led to a very long wait.