Palace Hotel, a Luxury Collection Hotel, San Francisco

My husband and I stayed at The Palace Hotel for a quick visit to San Francisco before traveling to Napa and our stay was wonderful and luxurious. I was mostly impressed by the impeccable service. Doormen dressed to perfection immediately greeted us every time we arrived. Throughout our stay, the doormen were always there to open the car door or hotel door. I honestly think the doormen might have been my favorite part of our hotel experience. The check-in process was fast and easy. The concierge was friendly, professional and always available. All the staff were welcoming and gracious without being pretentious which made our experience comfortable. Housekeeping was amazing. They refreshed our room throughout the day, sometimes more than once. Our room was small but it was fine for our three day stay. For a longer visit, however, I would recommend opting for a larger room. The bed was one of the most comfortable I’ve ever experienced in a hotel. The bathroom was small but it was a beautiful space with marble and intricate details. The rain showerhead and handheld shower were okay, The water pressure was very weak but the water got very hot which I prefer. The heated bidet seat on the toilet was nice and added to the luxury feel of the hotel. The decor throughout the room, including the monogrammed door knobs and bathroom accessories, made everything feel elegant. The elevators were small and cramped. The hotel itself is just vey stunning visually and with historic elegance. Its architecture with marble columns, stained-glass ceilings, and crystal chandeliers everywhere was absolutely beautiful. There were touches of history thru out which I found cute and interesting. The common areas were infused with an elegant fragrance. We visited the coffee shop every morning, and the service was both quick and convenient. I really stressed about which district in SF to stay in and I think I made the correct choice. The location is ideal, situated in downtown San Francisco. It was easy to walk to many key attractions or hop on public transportation or a rideshare to get around. We even walked to and from a Giants game at night, and I never once felt unsafe in the area. The Palace Hotel offers an unforgettable, historic, and elegant experience. The hospitality combined with the beautiful design and luxurious amenities made our stay amazing. I absolutely loved every minute of our time here.

We had a wonderful experience staying at the palace hotel. We had an amazing exceptionally great experience dining at the pied piper restaurant. The vibe of the place was amazing, the food was great but the ultimate top tier experience was the customer service given by the staff. SUREN and FERNANDO were so friendly, accommodating and accommodating. Honestly they are the reason why I would dine here again. Their customer service was what set this restaurant apart from the others near by. Thank you!

Suren was friendly, knowledgeable and attentive. He had a smile on his face the entire night, checked in to be sure we were enjoying our meals and answered our questions. The grilled cheese, tomato soup were the perfect comfort food!

Top tier brunch experience. We enjoyed it very much and our waiter, Sam, made the experience even more pleasant. It was the perfect way to top off our beautiful trip in California

Emma was kind enough to share her personal stories and make my visit memorable. As a solo visitor to the pied piper at the palace hotel, Emma made my experience special and welcoming. Thank you!