The Ritz-Carlton, San Francisco

7 nights in the San Francisco Suite from April 19 to 26. Fantastic experience! The best memory is linked to the fact that the staff in the Lounge are really great! A big thank you to Rudy, (one of the best concierges I've ever met), to his colleague Léo... and to the whole Lounge team, who took such good care of us every day: Carmen, Anna, Maithai, Enrique, Vicky, New... thank you! You guys are fantastic! The hotel is beautiful... clean... the cleaning in the room well done. That said, there are some major defects in the room, unacceptable for the price of the Suite. The most serious thing is the windows: no double glazing! There were even 2 windows that didn't close properly, and the air was coming in all the time. So no thermal or sound insulation at all! In the morning I was woken up by the noise from the street below... because it's a bit like sleeping with the windows open! Scandalous for such a suite! The bathroom is poorly designed and conceived... impossible to open the 2 doors at the same time... from an architectural point of view it's a complete failure. Either you leave the door closed to use a sink, or a sink is doomed if you want to keep the door open! The bathroom is not at all up to the standard of the suite. There's carpeting everywhere... but with big stains here and there... the sofa isn't very neat... and the fridge bar isn't stocked with free soft drinks! Very surprising! The light switch system is old-fashioned...and impractical... For 6 days, nobody fixed the Bluetooth radio alarm clock on the right side of the bed, which we couldn't use... In short: what makes the difference here on the positive side is all the staff who work here! They're all smiling, kind, available, helpful... on the other hand, the rooms aren't up to scratch. It's a pity we never met the housekeeping manager... nobody really cared about our comfort in the room. For the rest, apart from the room, the staff were irreproachable!

From the minute we arrived, the Ritz Carlton San Francisco has been exceptional! The friendly and attentive service is superb and the club lounge is well worth it! The food and beverage selection in the club lounge was delicious and we never wanted for anything. The ladies and gentlemen in the lounge provided outstanding service and it was such a relaxing space. Special thanks to Vicky for her care and service during our stay and sharing recipes for some of our favorites with us! The rooms and property are beautiful, comfortable, and in a great location for exploring San Francisco. We also enjoyed the fortune cookies in the lobby! We already cannot wait to return! Thank you, Ritz Carlton for making our stay enjoyable and memorable!

This hotel is exemplary. If you can book the club lounge floor (8) do it. The lounge offers great amouse bouche and self service drinks but staff are super attentive so you will never lift a finger as they check on you and share advice about how to best enjoy your time in the city. Truly a concierge experience...and I've visited many marriott club lounges. Rudy was our extraordinary host/manager. Mai Thai and New were the warmest servers.

My family and I stayed at the Ritz this past week and had the most wonderful time. George at the front desk was welcoming and so incredibly kind and helpful, could not have started out our stay on a nicer note! Knowledgable, personable, and patient. George is a rare gem, truly. The Ritz is lucky to have him. My boys adored him and loved saying hi like he was an old friend every time we passed the desk. The beds were super comfortable and sheets felt like a million bucks. We all slept like babies. Location is fantastic, right next to Chinatown for great dim sum and bubble tea, 10-12 minute uber ride to Ghirardelli Square/Fisherman's Wharf or the Ferry Building Marketplace (farmer's market here on Sundays is amazing) and central for so many fun neighborhoods. My little boys loved coming "home" to the hotel and finding fun treats in the lobby - the fortune cookie jar and edible rocks were a big hit. The hotel toiletries were wonderful - I wish I took note of the brand because the conditioner and lotion were both amazing. Cable car stops are nearby. 10/10 highly recommend

I’d like to share a wonderful experience we had this weekend with the Ritz-Carlton in San Francisco. My husband and I contacted the hotel several days ago to let them know that our son would be getting engaged this weekend and was going to be staying at their beautiful hotel. Within hours of contacting them we received an incredibly welcoming email from Rose Bugarin, Guest Relations Coordinator. To say she has gone out of her way to make their weekend special is an understatement. It’s not just about the thoughtful amenity gestures but the kind and caring manner she displayed. Thanks to The Ritz-Carlton, San Francisco! This is the reason why I’ll always be grateful to be a lifetime Marriott Bonvoy Titanium member.