The Ritz-Carlton, San Francisco

From the moment we arrived at The Ritz-Carlton, San Francisco, the service was nothing short of exceptional. Every team member—from the bellmen and front desk to the Club Lounge staff—embodied the warm, attentive, and personalized service the Ritz-Carlton is known for. The hotel itself is stunning. The rooms are beautifully appointed, blending modern comfort with luxurious touches that made our stay feel both relaxing and indulgent. The décor throughout the property is sophisticated and elegant, creating an atmosphere that is both welcoming and refined. A special mention goes to Vicki and Maithai (please forgive any spelling errors) in the Club Lounge, who went above and beyond every day of our stay. Their genuine hospitality, attention to detail, and ability to remember our names, food preferences, and drink orders truly elevated our experience. They exemplify the gold standard of service that makes the Ritz-Carlton so special. We left feeling incredibly well taken care of and already look forward to our next visit. This property is a true gem in San Francisco.

They Canceled my room rez after telling me the room was confirmed and would not honor the Rez, front desk told me to rebook … cheapest room was 4x my Rez price. Worst customer experience of my career. Will never book a room there ever again. Ever.

7 nights in the San Francisco Suite from April 19 to 26. Fantastic experience! The best memory is linked to the fact that the staff in the Lounge are really great! A big thank you to Rudy, (one of the best concierges I've ever met), to his colleague Léo... and to the whole Lounge team, who took such good care of us every day: Carmen, Anna, Maithai, Enrique, Vicky, New... thank you! You guys are fantastic! The hotel is beautiful... clean... the cleaning in the room well done. That said, there are some major defects in the room, unacceptable for the price of the Suite. The most serious thing is the windows: no double glazing! There were even 2 windows that didn't close properly, and the air was coming in all the time. So no thermal or sound insulation at all! In the morning I was woken up by the noise from the street below... because it's a bit like sleeping with the windows open! Scandalous for such a suite! The bathroom is poorly designed and conceived... impossible to open the 2 doors at the same time... from an architectural point of view it's a complete failure. Either you leave the door closed to use a sink, or a sink is doomed if you want to keep the door open! The bathroom is not at all up to the standard of the suite. There's carpeting everywhere... but with big stains here and there... the sofa isn't very neat... and the fridge bar isn't stocked with free soft drinks! Very surprising! The light switch system is old-fashioned...and impractical... For 6 days, nobody fixed the Bluetooth radio alarm clock on the right side of the bed, which we couldn't use... In short: what makes the difference here on the positive side is all the staff who work here! They're all smiling, kind, available, helpful... on the other hand, the rooms aren't up to scratch. It's a pity we never met the housekeeping manager... nobody really cared about our comfort in the room. For the rest, apart from the room, the staff were irreproachable!

From the minute we arrived, the Ritz Carlton San Francisco has been exceptional! The friendly and attentive service is superb and the club lounge is well worth it! The food and beverage selection in the club lounge was delicious and we never wanted for anything. The ladies and gentlemen in the lounge provided outstanding service and it was such a relaxing space. Special thanks to Vicky for her care and service during our stay and sharing recipes for some of our favorites with us! The rooms and property are beautiful, comfortable, and in a great location for exploring San Francisco. We also enjoyed the fortune cookies in the lobby! We already cannot wait to return! Thank you, Ritz Carlton for making our stay enjoyable and memorable!

This hotel is exemplary. If you can book the club lounge floor (8) do it. The lounge offers great amouse bouche and self service drinks but staff are super attentive so you will never lift a finger as they check on you and share advice about how to best enjoy your time in the city. Truly a concierge experience...and I've visited many marriott club lounges. Rudy was our extraordinary host/manager. Mai Thai and New were the warmest servers.