The Ritz-Carlton, San Francisco

A+. The staff here were incredible at helping me plan and treat my 10 y/o daughter to a surprise birthday girls' trip to San Fran, staying at the Ritz. I have stayed here before, but never with kids in tow, which was a special experience. From the concierge team to the bellhop... they made my daughter feel like the most special of guests, in true Ritz fashion. The location is safe, quiet and central to the best activities in SF. Easy walk/Uber/trolley ride to the most popular tourist destinations. Rooms were decently spacious, clean and well-updated. While we ate elsewhere for most of our trip, we did have breakfast and lunch on-site one day... both were great. The Wagyu cheeseburger in the lobby restaurant was top-tier.

The Ritz-Carlton in SF is a nice luxury hotel that’s it missing a couple amenities one would expect from a Ritz-Carlton property. There is no spa on site and room service ends at 10pm or 11pm even though online it says room service is offered 24/7. The lobby bar is billed as one of the best in the world and although it is certainly not bad, we cannot say it’s worthy of such a high adulation. Despite these small oversights, we would consider staying again.

Service is excellent, rooms a little disappointing for $1,000 a night. Small and need up dating. Very clean. Could hear TV in next room. No frig for your own stuff. Prices for everything in the hotel are very high. Diet Coke $8, two eggs with potatoes and toast $28. Room service Cesar salad(nothing on it) $30. Public spaces are beautiful. Staff excellent. High hotel prices make you eat somewhere else. Would look at a different hotel next time.

This hotel did not live up to my husband’s expectations, that being said it was a comfortable stay, the room had everything we needed and our bed was good! The club lounge lacked atmosphere and the food was ordinary but the staff were friendly and helpful. The main bar has a good atmosphere and great margaritas! We didn’t eat dinner at the hotel so cannot comment on that. Good location!

I stayed here with two terminally ill family members in San Francisco for a short, costly trip to support clinical research. Sadly, this hotel fell far short of basic compassion and five-star standards. Despite being a Marriott Bonvoy Platinum Elite member with an Amex Brilliant card, my request for an accessible room was brushed aside with only a token upgrade. When I asked that my family members be granted lounge access for comfort, the request was flatly and unapologetically denied. Pre-arrival requests for temperature adjustments and accommodations were ignored. The property itself feels tired: painted-over walls, worn furniture, gray linens that wouldn’t pass for a three-star, and a pervasive odor in the rooms. Soundproofing is nonexistent—you can hear conversations next door word for word. Service was equally disappointing. Staff fumbled over something as simple as an extra cot, dragging the issue out until near 10 p.m. when management’s call woke my brothers before their important appointment. Worse, a broken bathroom faucet made bathing impossible, causing us to be late for that $3,000 cross-country appointment. I flagged it emphatically, yet nothing was fixed. Even turndown service requests went ignored. This hotel trades on its name, not on quality or empathy. It neither reflects the Ritz-Carlton reputation nor respects Marriott loyalty. If you expect true five-star care—or even the attentiveness shown by Hilton properties—you will not find it here.