The Ritz-Carlton, San Francisco

There were two valet attendants named Patrick and Joel and they were very helpful. There was a guy receptionist named Ryan who checked us in and he was very helpful and offered us water bottles. There was one female receptionist named Teressa who did not help me with checking in since she was busy but she told me very clearly on what’s at the first floor and on the last day when I said hi to Teressa she was welcoming same when I told her goodbye. I wish Teressa and Ryan were always our receptionists when I ask them questions. I’m just not sure if I can go again because the weather in San Francisco changes a lot in one day. Ryan was always pleasant to me like Teressa.

As a former Ritz Carlton employee this was an embarrassment and shameful event. We spent the weekend 8/1-8/3 - either no one read my profile or someone deleted it. It was our anniversary, no mention of it. I’m a former employee, no mention of it. Fine. Let’s move on to the room club floor 1 bedroom suite $1500/night - the bed was so saggy it was as though an elephant used the bed. Every piece of furniture in the room was noticeably damaged; chipped, scratched. The decor was dated. Such a shameful state. The room reminded me of a Vegas hotel room just overused and never cared for or maintained. What a disappointing experience

Simply the best hotel experience in 14 years! Over the top service, pristine rooms and a central location make Ritz-Carlton San Francisco an outstanding choice. We had a group of visiting family members and decided to stay in the City to be closer to the attractions. We come from a very hard working family and the years have taken their toll on older bodies. To see my elder relatives pampered and attended to which such high-grade professionalism almost brought tears to my eyes. Valets and drivers were super courteous, yet so down to earth that these are the guys I would hang with if we were at a backyard BBQ! Bell services, concierge and front desk also provided a 5-star experience. Food and beverage outlets did not disappoint. Housekeeping and turndown service is impeccable. There is more marble here than I have seen in any one building outside of Saddam’s palaces during the Iraq War and the hotel has beautiful rooms without a touch or wear. We were celebrating a youth birthday on the day of arrival and there was a mixup with a pre-ordered a birthday amenity as we had multiple rooms. The guess services team more than made up for it and totally blew us away! They went out of their way to make it truly personalized and special! Same negatives I have written about the R-C Tyson’s Corner hard product apply here regarding single use plastic water bottles, body wash bottles that invite tampering, and gosh-awful shower/tub combos. All of the other wonderfulness more than made up for these small negatives. I highly recommend this property if one is visiting the City!

My husband and I stayed here for a one-night getaway and it was absolutely wonderful! The whole experience of staying at this property feels very luxurious. From the moment we pulled into the driveway the service was amazing. George at the front desk was very friendly and helpful when we were checking in, as was every staff member we encountered during our stay. We stayed in one of the Nob Hill Suites, which was spacious, quiet, tastefully decorated, and impeccably clean. We had drinks and appetizers at the lounge and were impressed with the bartending and creative drinks. Our breakfast at the restaurant was also excellent, again with wonderful service. One thing to note is that it doesn’t seem like they give upgrades to Marriott elite members if you’re only gold or platinum, given that this is one of the most luxury Marriott lines, We will definitely be back the next time we can get away!

Stayed one night to go to theater. Location is next to China town and enjoyed walking around the town. Most impressive about this hotel was service. All staffs were very friendly and very attentive. If I request something, they’ll deliver. I think service made this hotel very special. Room service: Ordered smoothies for late night snacks: didn’t have much flavor. Should have done better job for $20 per glass.