San Francisco Proper Hotel

My husband booked a night for my 60th birthday along with my brother and his wife on separate bookings using Marriott points. A day before we were to arrive, my sister in law had a medical emergency in the UK, her mother was taken ill and was in the hospital, so of corse all parties cancelled our booking and she flew to the UK. Apparently the hotel had a 72 hour cancellation in place, so charged us and my brother $220 as we only cancelled 24 hours before. Both parties called the hotel to explain the situation and they could care less. I understand policy, but under these circumstances, denying a cancellation is cruel. My sister in law in particular had the cost of the last minute flight and then the hotel on top. To say the least, we won’t be booking again. There are many options of great hotels in San Francisco, and I would suggest if choosing a weekend away, you pick somewhere that respects its guests and are somewhat flexible should an emergency occur. Not impressed.

Hotel is great, neighborhood is a disaster area. I am from an urban area and live downtown but this was way worse than I expected. Website description of the neighborhood is misleading. It is not an area for children, teenagers under 18, or anyone uncomfortable with significant urban squalor, e.g., very significant drug use and dealing, lots of mentally ill folks wandering around, streets dirty with everything from feces to needles, etc. I didn't feel in danger per se, but it’s pretty nasty out there. Women (or men, really) traveling alone may well feel uncomfortable or scared. At minimum you’ll see some things you won’t be able to unsee.

I paid $6,600 for 3 nights in a tiny 250 sq foot room. Had to shower with cold water every one of those mornings, the water pressure was extremely low, and there were drainage issues with the sink. The lights were damaged and therefore made it feel like a dark alley way my entire stay. Not recommended

The hotel is quite beautiful, and the design is remarkable. The staff is always eager to assist. I look forward to my next visit.

Great hotel with history and character. Very nice ammentities. The room windows need to be cleaned, but overall the rooms and common areas are clean and well decorated. Service was good. They need more bellman carts for guests. The City of SF needs to clean up the exterior streets of homelessness and loitering outside the hotel. The rooftop restuarant should expand their menu, limited small options only.