San Francisco Proper Hotel

Always enjoy our time at the Proper, a bit of an oasis in the middle of the Market Street area. Very convenient for access to the Orpheum and Golden Gate theaters. Beds and pillows are quite comfortable.

I was underwhelmed with my experience the moment I stepped out of my uber. The valet attendant didn't help with my bags down the three steps, he didn't even say hello he was just playing on his phone behind the counter. I checked in, went upstairs with my key and it didn't work on the door. I came back down, got my key switched, went upstairs and fobbed into my room... it was someone else's room. There was shoes and a bag in the room. I came back downstairs, the front desk didn't apologize, they didn't say what a weird thing that was to happen. They just swapped my key for a different room. This made me feel SO unsafe. Then my room itself, it didn't have a hairdryer and housekeeping brought me a broken one. There were no snacks in the mini bar, the phone in my room didn't work. I won't be staying here again - really disappointing for a 5 star hotel and honestly, a little dangerous.

I’m a frequent traveler but rarely take time to write a review. However based on the horrific experience at this hotel I felt compelled to. This hotel is in the WORST area of San Francisco. There are numerous homeless people outside, I I witnessed several people doing drugs openly on the street, there are needles on the ground, human feces, trash…need I go on? I live in NYC so am accustomed to city living but this is on another level. I did not feel safe as a female traveler even in broad daylight and feel compelled to share with others. When I asked where I could go get coffee early one morning the front desk staff told me it was not safe to walk outside by myself. Unless you want to feel like a prisoner in your own hotel, book elsewhere. I absolutely WOULD NOT RECOMMEND. As a Titanium Elite Member, Marriott needs to reconsider this location, I would expect more from them.

Beautifully decorated hotel with comfortable room and excellent restaurants. Our room was on the smaller side, but very functional with nice amenities and decor. Breakfast in the hotel restaurant was some of the best I’ve ever had at a hotel. We enjoyed the rooftop deck with our own fire pit, great cocktails and lovely view. Clientele skewed mostly 20’s to 50’s and the vibe was upscale. The location of the hotel, while convenient, gave us pause, but there were no issues — we walked during the day and took Ubers at night. Would stay here again.

Absolutely wonderful experience! It’s our favorite place to stay in the city. It is very sophisticated and unique; the staff are wonderful and Charmaine’s is beautiful, providing amazing panoramic views! We have stayed here half a dozen times and will continue to! Xo J