The St. Regis San Francisco

This is an absolutely beautiful hotel with great service, but that’s only when you’re actually on site. The pre-arrival experience absolutely sucks for what is supposed to be a luxury hotel. They don’t respond in a timely manner to messages in the Marriott app if they even take the time to respond. Emails to the pre-arrival Butler email address go unanswered. It takes escalating to management prior to arrival just to get a reasonable response. And even then, my pre-arrival request for things as simple as a combination of feather and foam pillows were not fulfilled. This hotel needs to remember that a luxury hotel experience starts prior to arrival not the moment you step foot on the property.

I absolutely loved my stay at the St. Regis SF. Everything about the hotel is great, including incredible rooms, a good location, and very good service. They nailed every request I had from upgrades, to room service exactly as I described, to turn down service with an ice bucket as requested. Two areas of improvement the hotel must address soon is reviewing rate packages at the conclusion of the stay if they are going to sell them. Maybe it’s partially on me for not confirming at checkout my F&B credits, but I assume at a nice hotel they would review that before sending me the final folio. Ultimately, they missed all my food credits, which is a huge perk of choosing that hotel. They made it difficult for me to correct each food charge which should have been covered. They ultimately fixed it, but after hours of talking to them. And they charge a $6 fee if you order anything from off property which feels ridiculous for a St. Regis. But the rooms were actually awesome so I’m left a little annoyed but will probably return!

A really good hotel for a business traveler. Very nice rooms, attentive staff and good facilities. Located near the convention center and financial district.

0 Star!!! I stayed at The St. Regis San Francisco and had an awful experience due to extreme noise issues. The room had constant mechanical noises throughout the night, and the electric blinds made a loud, grinding sound every time they moved — it was impossible to sleep. I have video proof showing how disruptive the noise was, even in the middle of the night. For a hotel claiming to be five-star, this is completely unacceptable. Even worse, when I brought up these issues, management showed no genuine concern. May Maglanoc-Lee, who claimed to be the assistant front office director, was dismissive, defensive, and failed to provide any meaningful help. Instead of offering real solutions, she made excuses and acted like these problems weren’t serious. If you’re expecting peace, comfort, and professional service — look elsewhere. This property does not deserve the St. Regis name, and I would not recommend it to anyone.

I’m shocked and disappointed by my recent stay at The St. Regis San Francisco. As someone who trusted the Marriott brand for years, this experience was beyond unacceptable — in both service and facility quality. First, I was promised a high-floor room (20th floor) but was instead given a room on the 18th floor without explanation. Only after I complained about a strong odor was I moved. Even then, the new room was extremely noisy all night, with mechanical sounds and loud electric blinds like a jet engine — I couldn’t sleep for two nights. The room was not clean by any five-star standard. I found mold in the bathroom, water stains on the walls, rusty and stained bathroom hardware, dirty flooring, and worst of all — the mattress itself was visibly moldy and filthy. Absolutely appalling. Even basic amenities were missing. There was no water station, and not even an ice machine available. The in-room coffee machine was strangely placed inside a wardrobe, forcing me to bend and stick my head inside to refill water. I hit my head multiple times. This hotel does not live up to the St. Regis name. It lacks service, cleanliness, and inclusiveness. I have already filed a formal complaint with BBB