The St. Regis San Francisco

We stayed here for only 1 night for a little stay cation. Hotel is beautiful, clean, & room was well appointed. Front desk staff were very nice but not enough people during check in or check out. We had to wait a considerable amount of time for both. Lobby area near check in was often crowded with people waiting & luggage. Pool was clean, plenty of towels, no issues. Overall great stay but they definitely need to put more staff @ the front desk & clean it up a bit.

We chose to treat ourselves to a five-star stay at the St. Regis over Christmas, which also coincided with our anniversary on December 26. The hotel itself is beautiful—the pool and restaurant in particular were excellent. Unfortunately, the service did not come close to matching the luxury price point, and the bed was surprisingly uncomfortable. Prior to arrival, the butler service reached out to ask if there was anything we needed or if we were celebrating a special occasion. I mentioned our anniversary at that time. Upon check-in, I was asked the same questions again, and again noted our anniversary. I was told it hadn’t been documented, but that they would “make it extra special” for us. Once in our room—which was very nice overall—we realized we needed a mini-fridge. I called and was told one would be sent up right away. Several hours passed. A butler later came by with fruit, and when I asked about the fridge, he said he would follow up. After still more time passed, I went downstairs to ask again. The fridge finally arrived nearly seven hours after the initial request. That night, sleep was disappointing. The bed was very uncomfortable and felt smaller than a standard king, with an obvious slope on one side. Several lights in the room also didn’t work, but given our previous experiences with service delays, we chose not to report it during our busy stay. On the day of our actual anniversary, I again asked if the hotel did anything special for occasions or if something could be arranged in the room. Once more, I was told there were no notes about our anniversary, but I was assured something would be done and asked when we’d be out. I said around 4 p.m. No details were shared, and while I wasn’t expecting much, I did expect something. When we returned from dinner that evening, there was nothing. I went downstairs to ask if we had been forgotten and was once again told there was no record of our anniversary. This time, the front desk agent was noticeably dismissive, as if I were inconveniencing her. Shortly after, I received a call with an apology that felt perfunctory at best, followed by what they called a “standard amenity”—a bowl of fruit—delivered around 9–10 p.m. on a Friday night. After everything, it felt more frustrating than thoughtful. Additional service issues included coffee and tea service that took over an hour on our first morning, arriving with only tea bags and no clear way to prepare them. I was also supposed to receive upgraded internet as a Titanium member, but the connection was unreliable and frequently dropped. Overall, while the property itself is lovely, the service was disorganized, inconsistent, and far below what I expect from a St. Regis—or any five-star hotel. There are far better options in San Francisco, in better locations, with significantly better service. Unfortunately, this stay felt closer to a two-star experience, and I would not return.

used my annual free night from marriott to bring my daughter to san francisco for her 28th birthday. from the moment we walked in to the time we left we were continually amazed with the feel and vibe of the hotel. we have never been to such a fancy and luxurious hotel before and the memories will last a lifetime, i am sure. a special shoutout to Emma for making all our dreams and wishes come through with some very special touches. WOW

Not a city person and we all know SF is not what it was. With that said this property is a joy. San Francisco still has a lot to offer and great restaurants. Great rooms and views. It was a short trip for work. But Mariah Zuefle is a true pro and gave me perfect suggestions s and made great reservations.

Do not honor Marriott benefits. They charge a $6 fee to bring uber eats to the room. I would think that the $600 room charge would cover that