The St. Regis San Francisco

Having just stayed in 12 luxury hotels (Bel Air, Peninsula Beverly Hills, Four Seasons Palm beach, Faena Miami beach, Waldorf Astoria Park city, W Aspen, St. Regis San Francisco, Waldorf Astoria Vegas, etc) around the USA, I have a fresh feel to review these hotels with great comparisons. The hotel has a great location, right in the centre. The entrance is on a quiet and narrow street, so the entrance is very quiet and no people not belonging there are to be seen. The hotel surprised me even with my high standards and expectations. Many people say American hotels cannot compete with European or Asian hotels, but this hotel can for sure. The staff was extremely friendly. The lady at the fromt desk took excellent care of us, as we arrived at 10am. The room was not quite ready, but she prioritized it and we were able to get it an hour later. Even tho the room was one of the cheaper one, it was large and finished with great attention to detail. Beds were large and comfy, as was the bathroom. The spa was also excellent. Unfortunately they did not have a sauna or a jacuzzi, but the pool was big and warm. They also managed to make the spa a very intimate and relaxing place, even tho it floods with natural light. Many spas with natural light turn into ”public swimhall” feelings, but this remained elegant. The staff at the lobby was always prepared and ready to assist on any questions. At breakfast, the waiter even suggested us restaurants in New Orleans, where we were going a week later. Inalso informed the valet, that I will be checking out an hour later, and they had the car ready for us right on time. Perhaps the only surprise was that no welcome amenity was delivered, which is something I tend to receive at basically every hotel every time. All in all, this hotel was not cheap, but it still over delivered on my expectations.

In early September, Maggie and I had the good fortune to experience the St Regis SF for the very first time. Our intent was to have some extreme downtime doing our usual “music, museums and meals” adventure in The City. Little did we know how the St Regis experience would provide us with a great launchpad for what became two incredibly busy and successful months. From greeting and reception (thank you Richard & Jeremiah) the truly fabulous room (thank you Michelle & Johnny) our first Butler experience (thank you Robson) as well as the recommendations from desk Concierge extraordinaire (thank you Robert), this was truly a superior San Francisco experience. The Astor Suite layout, the views, appointments, and cleanliness are truly an immersive lux experience. St Regis service and attention to detail is unmatched. In the bar and restaurant we appreciate the quality of food and drinks as well as the staff attentiveness. (thank you Raj T., Carlos R, and Bhim) The special treat of having the St Regis house car take us to our concert was a great stress free way to enjoy the night's activities (thank you Chris). We have had the privilege of enjoying Marriott luxury properties around the world, including Ortea Palace Sicily, Casa Maat San Jose Del Cabo and Sheraton Grand Endinbourg. St Regis SF is another example of just an all around superior Marriott property. We appreciate how the whole St Regis staff contributed making our stay relaxing, enjoyable and memorable. We hope to visit again in the near future.

Stayed here for 3 nights for a conference. Great location, easy Moscone access, short walk to financial district. Great service. Incredible rooms, super comfy bed and linens. Vert quiet. Incredible work out room. Sosa is closed however. Bar is pricey, but great drinks. Really don’t want to stay anywhere else in SF

For a hotel that is supposed to be a luxury property and reports itself to be one of the best in the city, it sure fails. The pre-arrival experience was atrocious. Trying to get a timely response within the Marriott app from the hotel is near impossible. Even with plenty of availability, they still won’t clear NUAs. Plus their Butler email address doesn’t respond. It took having to escalate to management prior to my arrival just to get a response. Then arrival, the front desk staff was friendly, but given that it was my first time staying at the property I would’ve expected at least a basic intro to the hotel and didn’t get that. I also had to ask about the delivery of the elite benefits. Breakfast service was a joke. Food was good and the service was friendly, but not at all polished like you would expect for a hotel with this caliber. No proactive offering of drink refills, having to repeat my order more than once, not being checked on during my dining experience, etc. The front door staff on the morning of my departure at first seems solid, and the doorman had offered to keep watch for my rideshare that was taking me to the airport. but after about two minutes, he went to talk to somebody that was dealing with the construction in front of the hotel, and totally forgot I was waiting. The only true positive to this hotel is the Butler staff. That was about the only luxury aspect I experienced at this hotel. never even did get a response to the survey I completed about my stay. Was overall disappointed with my stay.

I absolutely loved my stay at the St. Regis SF. Everything about the hotel is great, including incredible rooms, a good location, and very good service. They nailed every request I had from upgrades, to room service exactly as I described, to turn down service with an ice bucket as requested. Two areas of improvement the hotel must address soon is reviewing rate packages at the conclusion of the stay if they are going to sell them. Maybe it’s partially on me for not confirming at checkout my F&B credits, but I assume at a nice hotel they would review that before sending me the final folio. Ultimately, they missed all my food credits, which is a huge perk of choosing that hotel. They made it difficult for me to correct each food charge which should have been covered. They ultimately fixed it, but after hours of talking to them. And they charge a $6 fee if you order anything from off property which feels ridiculous for a St. Regis. But the rooms were actually awesome so I’m left a little annoyed but will probably return!