Taj Campton Place

Booking was done through HRS. I had no idea how HRS works. Looks like HRS used booking.com. Gentleman who checked me in made me feel like I am lying that I had booked through Booking.com and not HRS. Instead of including breakfast (@$299/night) - the booking mentioned something confusing like breakfast $49. Super unhelpful - did not let me cancel even though HRS allows 24hrs cancellation as I wanted to move out given the treatment. Even Taj points were not provided for the stay First and last visit and attempt to support Taj businesses outside the country. What a fall for the Taj!

I thought my stay at Taj Campton was outstanding. The staff that I dealt with were professional, helpful and kind from the front desk, doorman, housekeeping to the restaurant staff. We were able to check out late as well as keep our bags in luggage storage. Also, the front desk had umbrellas we could borrow! The hotel was also in an excellent location right next to Union Square. In our room, which had a charming old world feel, there were some nice touches like bathrobes, vanity kit, toothbrush and toothpaste, and bottled water. The shower pressure was strong and water was hot. The only disappointment in the room was that the small mini-refrigerator wasn't working well and didn't seem to get cold. The housekeeping staff even prepares your room at night by turning down the bed. The exercise facility located outdoors on the rooftop terrace was covered and had a nice view to Union Square and the Christmas tree! The equipment was excellent in great condition and included a good variety of equipment like a upright bike, recumbent bike, treadmill, elliptical, stair climber and weightlifting and resistance equipment, balls, mats, etc. In addition, in the exercise room, there were small disposable ear phones if you forgot your own. The lobby had a little alcove off to the side where there was water available (all the time) and coffee or hot water and teabags and croissants in the morning. The Bombay Brasserie was absolutely beautifully decorated. I felt like I was stepping back into the 20s or something with "art deco" or "art nouveau" vibe. Food was delicious too and had an Indian flare on some of the menu items. Well worth the experience! I would definitely come back to the hotel as well as the restaurant! The hotel is a gem!

Comfortable stay and spacious room. Nice intimate hotel. Location was also very central. Hotel was very clean and offered very good amenities in the room.

it was great! super welcoming, unexpected free credits for dinner/bfast bc i booked w amex, it was overall a really good experience

Very nice staff. Rooms outdated. Carpet dirty. TV is very old and you can tell things are just worn down. For a five star hotel I expect a lot more.