The Westin St. Francis San Francisco On Union Square

Jeff Aquino the concierge here was absolutely amazing. He answered all of our questions, had great insight on food and places to go in the area. Amazing customer service, we will be coming back specifically to have him as our concierge again!

had a wonderful experience at The Westin St. Francis in Union Square, San Francisco. The location is unbeatable—right in the heart of the city with easy access to shopping, dining, and iconic landmarks. A special shoutout to Jeff Squino at the concierge desk! Jeff was incredibly friendly, knowledgeable, and genuinely eager to help. Whether it was local recommendations or tips to make the most of our stay, he went above and beyond with a warm smile and professional charm. The hotel itself is beautiful, combining classic elegance with modern comfort. From the grand lobby to the well-appointed rooms, everything was clean, stylish, and welcoming. I’d gladly stay here again and highly recommend it—especially thanks to amazing staff like Jeff who make the experience truly memorable.

Since the moment we arrived and were checked-in by Luis, we felt welcomed and invited. Then, Jeff - hotel concierge was one of the highlights of our trip, he is kind, smart, knowledgeable, genuine and an amazing human being. The lobby is decorated with tons of flower during spring season. The location of the hotel is great, right by Union square and conveniently across from the cable cart, the fitness center is comfortable. Highly recommend this beautiful hotel for your stay in San Francisco, we love this city.

Upon my early arrival, I requested an early check-in. I was informed there would be a $50 fee for this, which surprised me as I’ve frequently stayed at this location and have been accommodated with early check-in at no additional charge when rooms were available. After I declined to pay, the front desk agent told me that the room type I reserved was not available but offered me an “upgrade” in the Tower instead, which I accepted. However, based on my prior stays, I did not find this room to be an actual upgrade. Additionally, I was informed of a mandatory $35 fee. I was told this included a $10 Uber voucher and a $20 food and beverage credit. The Uber voucher, however, expired within 24 hours—something I was not made aware of in advance—which feels misleading. Lastly, when I requested a late checkout, I was told there would be a $100 fee, which again was unexpected. I have stayed at numerous Westin and Marriott properties and have never encountered such an accumulation of extra or unclear charges.

We had a great experience staying at The Westin St. Frances. What a beautiful historical building. The room was clean and the room service was the best. The staff were very friendly and accommodating. The concierge, Jeff Aquino always greeted us whenever we pass by him. He was very helpful in providing us information of places to go and see. We definitely recommend visiting The Westin at Union Square.