The Westin St. Francis San Francisco On Union Square

A must stay! Spacious room, great views, fabulous staff! Associate Jeff Aquino and the bell hops were Excellent! They were very helpful, so courteous and knowledgeable! I surprised by the small museum there, great gym and near several attractions.

From our very first introduction to the final goodbye, Jeff consistently demonstrated customer service at the highest level. Interacting with countless guests each day, his attention to detail—such as remembering my name after a brief introduction the day prior—left a lasting impression. Jeff went above and beyond to ensure we were able to take full advantage of all the hotel’s services. He voluntarily checked in with us about our day, offered thoughtful suggestions on how best to experience the city, and even provided guidance on the safest routes and areas to avoid. His recommendations extended far beyond what could be found online, reflecting the authentic insight of a local who takes genuine pride in helping guests enjoy their stay. That personal touch made our entire experience truly priceless. Thank you again, Jeff, for your outstanding hospitality. ~Chris & T

Had a lovely quick stay at this hotel. I’m usually a Hilton person but chose this hotel and was not disappointed. Greeted by the lovely Herman at check in. He was kind and informative and gave us an upgraded room at 12pm when we arrived and gave us a 2pm checkout (with my measly gold status!). He explained the amenities and was a delight. Thank you Herman! The room in the tower was slightly dated but very clean and comfortable. The bedding was wonderful and the tv had Netflix connectivity. The room got nice and cold and we had a really restful sleep. Overall, we were looking for a safe, clean, and comfortable stay and this hotel delivered!

I had such an amazing stay here, and it was truly the staff that made my trip to San Francisco so special. From the moment I arrived, the bellman Arnulfo was super welcoming and offered to hold my luggage since my room wasn’t ready yet. Later on, Jeremiah helped bring everything up to my room and kindly explained how to reach the front desk and pointed out a few things around the hotel. When I first checked in, Azucena (I hope I got her name right!) was so cheerful and welcoming. She gave me the full rundown of everything included in my stay and her positivity really made me excited to be there. Later that night, I spoke with Jose Luis at the front desk after having a rough first day in the city. I had ended up at some disappointing food spots, but he suggested great late night places nearby and honestly turned my night around. At checkout, Natividad was just as sweet and helpful, making the process really smooth. The concierges were also amazing Jeff had such a fun personality and gave me great recommendations, and Anthony was incredibly nice and helpful too. All of the housekeepers I met during my stay were so kind and thoughtful, which really stood out. Even at the bar, the experience was wonderful. The Mexican gentleman working there was so friendly, the white gentleman made me a custom cocktail based on flavors I told him I liked (and it was perfect), and the Mexican woman that worked there was also super sweet. This was honestly my favorite vacation I’ve ever had, and a huge part of that was thanks to all the amazing staff I interacted with. Everyone went above and beyond to make me feel welcome, and I left with such a great impression of both the hotel and San Francisco.

Me and my son arrived on 8/14 and stayed through 8/17 . All the staff was super accommodating to early check in , to arranging rides with concierge. Jeff Aquino was a life saver with recommendations and enjoying our stay to its full potential. Kc at cafe rito was very nice and personable , always greeting me and my son as we arrived there from our day out . It was such an amazing stay .