Hotel Valencia Santana Row

I recently stayed at Hotel Valencia and it was truly the best hotel experience I’ve ever had. From the moment we arrived, the staff made us feel incredibly welcomed, like royalty. Every interaction was warm, genuine, and attentive. What stood out the most was how personal the experience felt. The team knew us by name and went above and beyond to make sure our stay was special. The service was seamless from start to finish, and they were extremely accommodating, which made the entire experience even more enjoyable. You can tell they take pride in creating memorable stays for their guests. Because of the exceptional staff and overall experience, I’ve already decided this will be my go-to place for celebrating my birthday every year. Highly recommend if you’re looking for a hotel that truly values hospitality and makes you feel special.

The Manager on Duty was dismissive, defensive, and displayed a shocking lack of accountability when the safety concern was raised. As a woman, I felt completely unsupported and disrespected by the manager’s unprofessional conduct. ❗️I do not believe this environment is suitable or secure for international visitors, or for women who expect a basic standard of safety and professional integrity from hotel management. There are far better, more secure options in San Jose. I strongly advise staying elsewhere.

Great location and the staff was very friendly, the valet especially. We had a slight issue with the shower flooding the bathroom floor and the staff handled the situation promptly and effectively by moving us to another room. The rooms were very comfortable and large, which I appreciated! My only complaint is that I had a couple of special requests ahead of my stay as it was my son’s 20th birthday. As per the suggestions of reservations, I emailed my requests to: sjreservations@valenciagroup.com, I sent two emails that unfortunately were never were responded to.

Location was perfect and the vallet/doorman were prompt and polite, but it was downhill from there, at least for us. Our room wasn't ready upon check-in even though it was after check-in time. Not a big deal, but when we did get our keys, we found dirty dishes directly in front of our door and a clogged bathroom sink waiting for us as well. Kinda gross. Took a lot away from out initial impressions. We reported this to the front desk worker, who was apologetic and offered a complimentary room service snack. He said he would speak to the manager about it, but she didn't seem too concerned. It also took longer than expected to receive deliveries from the hotel service staff (food, towels, etc). One request, for a room service table to eat our food on went totally ignored, but by then, we had grown so exhausted we just let it be and ate standing over the room desk. Disappointing as I really wanted to like this place. Maybe my expectations were too high.

What a gem 💎 of a hotel in the middle of an amazing mixed use redeveloped area called Santana Row in San Jose. High end shopping, many restaurants, tree lined streets etc. I can’t wait to go back so I can explore more! Room was fabulous and there is also a great bar. We arrived too late for the restaurant but I look forward to dining here. I believe there is also a roof top lounge.