Hotel Valencia Santana Row

Great location and the staff was very friendly, the valet especially. We had a slight issue with the shower flooding the bathroom floor and the staff handled the situation promptly and effectively by moving us to another room. The rooms were very comfortable and large, which I appreciated! My only complaint is that I had a couple of special requests ahead of my stay as it was my son’s 20th birthday. As per the suggestions of reservations, I emailed my requests to: sjreservations@valenciagroup.com, I sent two emails that unfortunately were never were responded to.

Location was perfect and the vallet/doorman were prompt and polite, but it was downhill from there, at least for us. Our room wasn't ready upon check-in even though it was after check-in time. Not a big deal, but when we did get our keys, we found dirty dishes directly in front of our door and a clogged bathroom sink waiting for us as well. Kinda gross. Took a lot away from out initial impressions. We reported this to the front desk worker, who was apologetic and offered a complimentary room service snack. He said he would speak to the manager about it, but she didn't seem too concerned. It also took longer than expected to receive deliveries from the hotel service staff (food, towels, etc). One request, for a room service table to eat our food on went totally ignored, but by then, we had grown so exhausted we just let it be and ate standing over the room desk. Disappointing as I really wanted to like this place. Maybe my expectations were too high.

What a gem 💎 of a hotel in the middle of an amazing mixed use redeveloped area called Santana Row in San Jose. High end shopping, many restaurants, tree lined streets etc. I can’t wait to go back so I can explore more! Room was fabulous and there is also a great bar. We arrived too late for the restaurant but I look forward to dining here. I believe there is also a roof top lounge.

The hotel is in a great location with plenty of shopping and restaurants in the area. For the price, however the service was subpar. Room service took over an hour each time. Had to call every time asking what was going on. The lobby bar is popular with stereotypical Silicon Valley crowds and the bouncers and bartenders have a pretty big Vegas or LA complex. Totally disregard the fact anyone is already paying a ton to stay in the hotel.

I’ve stayed here before and will continue to stay here when we are in the area. The place is righ in the middle of Santana Row shopping center. You have great shopping, restaurants, clothing shops, coffee, etc right outside of the hotel. The hotel itself is very nice. Well decorated. Smells nice. Clean. Rooms are spacious. Customer service is wonderful. Highly recommend.