Hotel Valencia Santana Row

Hotel Valencia Positives: The hotel is located on posh Santana Row which is fantastic for restaurants, shops, and other amenities like car dealerships, hair/nail salons and 3 walking minutes from the Westfield shopping center with a Cheesecake Factory, Apple Store and lots of other great things in life. - [ ] Negatives: The hotel is dated (old impractical shower heads only meant for someone who immediately needs a shampoo, leaking faucets, noisy air con machinery: therefore I judged the room price disappointingly expensive for what we got. We were also disappointed to find out although we specifically booked 2 double beds (for 3 people staying in the room) we were given one king size bed… upon seeing the room after checkin, after a 24 hour international flight I had to return to the reception to enquire about the two double beds specifically confirmed by the hotel on my booking . The manager informed us the hotel was fully booked and the only other room available was a full bed for our 6 feet tall teenager and husband… we were “offered” the option to be downgraded to a lesser room at a lesser cost. Okay, we were only staying one night. The next day we were charged the full rate of a double room we never received…not sure whether the location is worth this given that you are paying high premium for a hotel that is not high premium and apparently does not offer queen size beds.

OMG they made my solo self care bday one to remember! Ihad the wellness room with Peleton Bike so I got to try it for the first time and loved the workouts while looking at amazing view of the courtyard through beautiful shuttered windows. They sent me complimentary champagne and cheesecake! They served palomas at the front desk! The bed was ultra comfy, the temp in room adjustable, the bathroom had tub and shower (so imp to me), full size sundries as well. When I couldnt access the account on Peleton, Nick the engineer showed up in 5 minutes and set it all up for me. I had an amazing english breakfast with good coffee. Complimentary bottled water as well. To top it off it is adjacent to the Burke Williams spa where I spent my day. it may be a little pricey but worth every cent! Everyone was wonderful! I may make this a tradition:)

I am beyond shocked at the rate for such a dump! It is well located Holiday Inn / Motel 6 type hotel with 4 Seasons rates. Old, dirty, tired.... bathroom is unacceptable! The entire experience is one I wish I quickly forget. Do not, under any circumsatnces, stay there and pay over $100

Hotel Valencia in San Jose continues to be my go-to-spot, and for good reason - every stay is an absolute pleasure. The service, comfort, and convenience are consistently top tier, making it feel like a home away from home. This time around, I was especially impressed by the level of care and attention to detail. Scott Dolan, the Director of Rooms, personally checked in with me both before and after my stay to ensure everything was perfect - such a thoughtful touch that stood out. At the front desk, I was warmly welcomed and thoroughly taken care of by RJ and Maria. Their professionalism and hospitality set the tone for a seamless experience. From the clean, well-maintained rooms to the beautifully designed spaces throughout the property, Hotel Valencia truly nails both form and function. Everyone I encountered was friendly and helpful, creating a genuinely welcoming atmosphere. Can't wait for the next stay - highly recommend!

My fiance and I couldn't have been happier with our stay at Hotel Valencia. The location was VERY centrally located. The rooms were spacious and nice. The service was great. Loved our stay and would recommend. We celebrated our 2 year anniversary on Santana Row and it was perfect.