InterContinental Costa Rica at Multiplaza Mall

We went to this hotel as a family as they have a heated pool. Well, turns out they dont heat it anymore so we are very disappointed. When we asked in the reception we got some vague answers regarding it and that it is heated in 3 stages. The big lower pool that is normally very nice regardless of weather is freezing so holidays for us destroyed as we only went a couple of days to enjoy the pool and there is a cold front so its impossible. During other visits it has been the same weather and the pool has been fantastic. So just a warning to others, dont book because of the pool.

Spent one night chilling out after a long-haul flight from Europe and before a long drive to Guanacaste province. This hotel is a perfect stop-over place ; good restaurant area and breakfast room, bedrooms are good enough and the gym area is great, overlooking a lovely and well-kept garden.

I spent five nights here, and it was a decent stay but certainly not the level I would expect from an Intercontinental. The room was spacious and comfortable, but not properly cleaned - there were bits and pieces of muck all over the floor; the telephone didn't work (I had to go reception when I needed something); and there was no information on the hotel's amenities in the room (I had to call - once the phone was fixed - to ask). There were no slippers nor bathrobe in the room. I had to ask for them to be delivered. What was nice was the breakfast buffet - there was a good selection of food (though all bread and pastries was incredibly stale) and the outdoor pool area and gym were very nice. It was all OK, but very expensive for what it is.

I had a really pleasant stay at the Intercontinental. I love the layout of the open lobby, restaurants, pool area. It feels very airy, and it is well-furnished with lots of little seated nooks and comfy couches. I had dinner at the Market at an outdoor table which was really wonderful. The rooms are cool, well-equipped, and the bed was comfortable. It was convenient to walk over to the mall which has a grocery store. The fitness room is well- equipped with plenty of cardio machines and weights. The water was not working my first day, due to a construction project, so I had to take a shower in the spa, which was big and beautiful with heated towels. Everyone was very friendly and helpful. I would definitely stay here again.

Our family stayed at the Intercontinental for several days while exploring the San Jose area. The hotel is typical IHG Intercontinental quality with beautiful furnishings and quality touched throughout. The breakfast and the Club happy hour were fantastic. The center pool and park area were fantastic and well maintained. Hotel is adjacent to a mall which makes getting essentials and or dining relatively easy.