InterContinental Costa Rica at Multiplaza Mall

Spent one night chilling out after a long-haul flight from Europe and before a long drive to Guanacaste province. This hotel is a perfect stop-over place ; good restaurant area and breakfast room, bedrooms are good enough and the gym area is great, overlooking a lovely and well-kept garden.

I spent five nights here, and it was a decent stay but certainly not the level I would expect from an Intercontinental. The room was spacious and comfortable, but not properly cleaned - there were bits and pieces of muck all over the floor; the telephone didn't work (I had to go reception when I needed something); and there was no information on the hotel's amenities in the room (I had to call - once the phone was fixed - to ask). There were no slippers nor bathrobe in the room. I had to ask for them to be delivered. What was nice was the breakfast buffet - there was a good selection of food (though all bread and pastries was incredibly stale) and the outdoor pool area and gym were very nice. It was all OK, but very expensive for what it is.

I had a really pleasant stay at the Intercontinental. I love the layout of the open lobby, restaurants, pool area. It feels very airy, and it is well-furnished with lots of little seated nooks and comfy couches. I had dinner at the Market at an outdoor table which was really wonderful. The rooms are cool, well-equipped, and the bed was comfortable. It was convenient to walk over to the mall which has a grocery store. The fitness room is well- equipped with plenty of cardio machines and weights. The water was not working my first day, due to a construction project, so I had to take a shower in the spa, which was big and beautiful with heated towels. Everyone was very friendly and helpful. I would definitely stay here again.

Our family stayed at the Intercontinental for several days while exploring the San Jose area. The hotel is typical IHG Intercontinental quality with beautiful furnishings and quality touched throughout. The breakfast and the Club happy hour were fantastic. The center pool and park area were fantastic and well maintained. Hotel is adjacent to a mall which makes getting essentials and or dining relatively easy.

After reading some of the reviews stating this was a old property. I was surprised at how much I liked the grounds and room. It has character, it’s the older classic style and some people prefer that. However the biggest let down is the quality of the service. The thing that should cost nothing. It’s not a stretch to say the service at the intercontinental was the worst I experienced in Costa Rica. Where if it’s living up to the brand it should be the best. On the way in I stayed at fellow IHG property Crowne plaza and despite that property not being as nice of a building or space, the service there was far superior to the intercontinental. I had to explain to the check in staff the entitlements of an intercontinental diamond ambassador. Thankfully all benefits were honoured in the end. Wouldn’t let me sign room service to my room unless I came down and gave them a credit card - why wasn’t I asked for one at check in when I told them I’d be ordering room service? Told me nothing about the hotel, and just finished “do you know where the lifts are?” Why would I thought to myself “That way” Generally staff around the property just seemed inattentive and unfriendly. Disappointing and not up to brand standard. Some other things of note -: Super comfy beds Aircon in room was poor, it only dropped the temperature even if you set it to 26 degrees and dry. Overall it’s a nice city property being let down by poor service and lack of preparation to loyalty. I wouldn’t stay here again.