JW Marriott Los Cabos Beach Resort & Spa

We had a fantastic stay here! The architecture was quite interesting - it was like staying in a massive sand dune. Though that sounds bad, it was actually stunning and is one of the nicest Maririott we have ever stayed in. As we are elite members, we checked-in in a separate room with a complimentary drink and some snacks. The guy wasn't the friendliest but ok. Elite members had breakfast in a different area and it was quite good and had lots of variety. We went to the spa but didn't get any services. We just used the spa pools and hung out one day. The general pools were fairly busy. The beach was quiet and there is a spot to sit on the beach if someone isn't there. You can sit back and watch the whales. There were so many! Elite members were invited to have snacks and free drinks one night as well. This was a surprise. There is a taco place there which was open air and was quite good. This place is luxurious and relaxing and I would go back for sure.

Had a great stay as a family of 4. Food and service was excellent. Pools need some maintenance but nothing that disrupted our stay. Our 5 and 2 year old girls really enjoyed the kids club, they have several activities that they can pick from. They communicated thoughtfully and with care, Paula, Gina, Karla & Sofia took great care of our girls while the adults enjoyed some quality time.

Exceptional experience! Stunning sea views, spotless surroundings, and outstanding service. Dinner at Café des Artistes was a highlight—thank you Enrique and pianist Bernardo (and Erika). Christina at concierge was incredibly helpful. Loved the fresh juice at UA for breakfast—thanks to Mark, Gustavo, and the whole team. Grateful for it all!

We recently stayed at the JW Marriott Los Cabos on a couples trip and, unfortunately, left disappointed with the overall service experience—especially considering the reputation and standards expected from a global brand like JW Marriott. We go to Cabo two, sometimes three times per year and we decided to give JW Marriott a chance and from the moment we arrived, the reception experience set a poor tone. The front desk staff displayed a lack of warmth, attentiveness, and attention to detail that was noticeable throughout our stay. It often felt like the team was simply going through the motions, lacking genuine hospitality or engagement. This was not the level of service we’ve come to expect from luxury hotels, particularly in a destination like Cabo where service excellence is usually the norm. While the food was undeniably very good, the overall value did not meet expectations. Drinks were overpriced—even by luxury standards. We’re accustomed to paying premium prices (e.g., $30 usd+ for a Paloma), but the service that should accompany those prices simply wasn’t there. It’s disappointing to say this, but our experience has made us seriously reconsider returning. Perhaps we’ve been spoiled by other high-end hotel brands in Cabo that consistently deliver exceptional service across the board. We encourage JW Marriott’s leadership and senior management to invest in better training and staff development. The current guest experience is not aligned with the brand’s prestige. Hospitality should feel sincere—not forced.

We were at the JW Marriott from July 26 through August 1. It was absolutely stunning!!!! The staff were just completely accommodating. Pool areas are large and beautiful with constant service. This resort easily accommodates adults and families. The property has a lot of restaurant options. The breakfast buffet is the star of the show!!! Lots of fresh fruit along with made to order omelets and donuts. Also an absolutely awesome charcuterie board! Oh, the Taco shop at the hotel is delicious! The only food offerings that wasn’t out of this world, was the Asian restaurant. This is a self contained resort with lots of offerings. There are a number of nearby golf courses. The nightlife of Cabo San Lucas is about 20 minutes away. Always use Uber, way cheaper than the cabs. Also, don’t miss Art Walk in San Jose Cabo (which is where the JW is located. All in all, this is a fantastic resort! With a lovely staff