JW Marriott Los Cabos Beach Resort & Spa

I was so excited to be staying at the JW Marriott in Los Cabos with my friend for a 5-night stay. Unfortunately, the hotel was not up to par. Tiles were missing all over the pool. We would walk through the pool to the swim-up bar, and we were stepping on broken tiles! UGH! We had to ring maintenance to come and fix the light in the closet, because the light would stay on when you closed the doors. It worked for one night, then the light came on again. We just gave up. The toilet plumbing was not great (had to flush several times). The food at the Sushi bar was terrible! So expensive and really, really bad! We chatted with a few guests while we were at the pool, and they said the same thing. One man was there for a meeting, and he said the food they served was awful. The drinks at the bar were ridiculously expensive. One day by the pool, we were not drinking alcohol, but we wanted ice for our water. We kept asking for ice, and nobody would bring us a glass of ice! This was October, so not the high tourist dates. I was expecting so much from this top tier property.

This is simply a great Marriott property-the food, service, ambience and employee interaction is outstanding. Love the taco place! We will be back!

If I could give a 10-star rating for this hotel, I would. My husband and I had one of the best vacations of our lives at the JW Marriott Los Cabos Beach Resort & Spa September 20 – 30, 2025. From our check-in with Karla and Yessica to our chat with Ximena before leaving, we experienced excellent service and attention from the entire team. Most of our mornings began with a visit to the Auka Deli, where Enrique and Irena greeted us with smiles and prepared our delicious iced coffee drinks. We would then make our way out to the Adults pool to swim a bit before having drinks and lunch poolside. Reynaldo, Johnnie, Roy, Alberto, Yair, Jesus, and Nestor all took great care of us there. I highly recommend the piña colada with the carved parrot perched on the side! The Jasha Spa is an incredible place to relax at the hotel. I used the long lap pool several times and we both enjoyed the pool with the individual “waterfalls” – very useful for loosening up the shoulders. My husband and I had massages together on one of our first days and it set the relaxed tone of our stay. Jennifer was very helpful when I got lost in the spa (in my defense, it IS quite spacious). I also had a pretty manicure done by Yarmileth and she was very nice to chat with. All of the restaurants on the property are of the highest quality. At Marhumo, Eduardo made some good recommendations and we liked our dinner so much that we returned there a couple of days later. For tacos, we made our way to El Luchador, where Brayam and Raul introduced us to some new flavors – over our three dinners there! We also loved our dinner outdoors at Casa Maat, thanks to Gustavo. The Niparaya JW Bar had delicious sushi and teppanyaki and Nicholas was a charming host. The Café Des Artistes restaurant was a marvelous experience in a fusion of French and Mexican cuisine, with beautiful live music. We appreciated the recommendations made by Steve and Carla there. The breakfast buffet at UA is plentiful and we savored the food there. Mark took care to make sure we knew about all the food options. During our stay we met Monteserrat, who is in charge of the beer and tequila tastings and she is also a wine expert. We learned a lot about Mexican beers and tequilas. Samantha, the person in charge of Room Service, was a joy to talk with. Ximena checked in with us on several occasions to make sure everything was going well on our visit. The sparkling personalities of all of these ladies were truly a delight. We absolutely love the JW Marriott Hotel & Spa. I have tried to remember all the names of the staff we encountered, but if there is anyone whose name I forgot please except my apologies. You are all so kind and attentive – thank you so much. My husband and I are already making plans to return in March. We have found our happy place in San Jose del Cabo!

It looks and feels like a proper luxury hotel. From infrastructure to service, to food. For the rate, hard to match in the area. And it's close to San Jose downtown, to get good local food.

Our stay at the JW Marriott Los Cabos was nothing short of extraordinary — even Mother Nature couldn’t shake that. During our visit, we experienced both an earthquake and a hurricane, yet the staff’s professionalism, calm, and genuine care turned what could have been a stressful situation into a story we’ll remember fondly. The ocean-view suite was breathtaking, with sweeping views of the Sea of Cortez that felt like something out of a dream. Waking up to that view each morning was pure serenity. The culinary experiences were another highlight — every meal was fresh, creative, and delicious, showcasing the best of local flavors with impeccable presentation. What impressed us most was how seamlessly the resort handled everything during the unexpected weather events. Safety measures were communicated clearly, service never wavered, and the atmosphere remained peaceful and welcoming throughout. JW Marriott Los Cabos exceeded every expectation — a place where luxury meets resilience and hospitality shines even in the most unpredictable moments. We can’t wait to return to this remarkable resort.