Viceroy Los Cabos

I had high expectations for this hotel, but unfortunately my experience did not reflect the level of service or quality one would expect from a luxury property. The Downsides: • Inconsistent Rooms: Even within the same category, rooms vary significantly. Some have kitchens, others don’t. Some have nicer patio furniture, others don’t. Bathrooms may be closed off in one room, open-concept in another. What you see online may not be what you get—ask to view alternatives if your room doesn’t match the photos. • Room Issues: Our room had major lighting problems—the lights wouldn’t shut off properly and at times flickered like a strobe. We had to call maintenance three times between 1–2 AM just to have the lights manually turned off. • Unpleasant Smell: One evening we returned to find a strong sewage odor. Instead of addressing it quickly, the front desk implied it was due to dirty dishes in our room (we had none). Maintenance came, denied smelling anything, and nothing else was done. • Air Conditioning: Our AC broke during the stay. • Design Flaws: Terrace doors were extremely heavy and hard to open. Only one of the double sinks drained properly, and the water from the second sink overflowed into the first. Shower and toilet door handles were awkward and difficult to grip. • Mini-Bar & Service Issues: Mini-bar was replenished only once, on the final night. Our original butler failed to follow through on several requests, including transportation and cabana reservations. When we voiced frustration, the situation escalated into an unprofessional exchange. Thankfully, our replacement butlers, Alexis and Angel, were excellent. • Adults-Only Pool: Beautiful rooftop setting, but no food or beverage service unless you have a butler. At every other pool, service was readily available. Odd policy. • Construction: There was noticeable construction activity and workers throughout the property. The Positives: • The restaurants are outstanding—excellent food and service across the board. • The spa is gorgeous, especially the thermal area with hot/cold pools and steam room. Treatments were wonderful. • The pools are beautiful, with attentive service. Renting a cabana ($125) was a highlight, with excellent service all day. Overall: For the price point, this was a disappointing stay. While the property has stunning design and some excellent staff members, the inconsistency, lack of follow-through, and poor handling of issues made it fall short of true luxury. Sadly, I would not return.

There was nothing that we wanted that we didn’t get. The staff was friendly and helpful. We enjoyed our time at the pool. We enjoyed our time eating dinner. Breakfast was the most fun at all.

Best service.. amazing atmosphere and overall great quality of food. Special gratitude to our server Jhobany and his helper along with the hostess.

Jhobany is amazing at the hotel!! Will definitely come back for another time!!!!! Love the food at Nido restaurant!!!!!

Stellar service and friendly staff, Carlos is nice and the presentation is top notch and detail oriented, I really like the seafood