Viceroy Los Cabos

I had an amazing experience with Israel and Vicky—10 out of 10! Their customer service was top-notch: attentive, friendly, and genuinely helpful. They gave great recommendations and even helped my partner decorate our room for my birthday, which made it extra special. Highly recommend!

I had an absolutely amazing stay at Viceroy Los Cabos! From the moment I arrived, the level of service was exceptional. I’d especially like to thank Israel and Victoria from the Butler team they went above and beyond to ensure my experience was nothing short of perfect. Their attention to detail, warmth, and genuine care made me feel incredibly welcome and taken care of. The resort itself is breathtaking beautifully designed, serene, and luxurious. Every part of my stay, from the amenities to the dining experiences, exceeded my expectations. I left feeling relaxed, refreshed, and already looking forward to coming back.

The service, rooms, amenities, and food were beyond our expectations. The pool and boardwalk to get around the resort were lined with nice landscape. The view was amazing. We had our own butler (Roberto and Fernando) to assist us with anything we need. We were surprised with an upgrade upon check in.

We really enjoyed our stay at the Viceroy Los Cabos. The property is absolutely amazing, and the restaurants terrific. We selected the "all inclusive" option. It's unclear to me whether or not we made up for the price differential because there were two 18 year olds in our party who really didn't eat or drink that much, but it was still worth every penny. A couple of slight negatives: There is a lot of confusion around tipping. As noted in the menus, the food prices include gratuity; however, the dining bill (which is zero for those on the meal plan) has a spot for tipping. We left this at zero for the most of the first day, but one of the dinner waiters pleaded that we tip her well - which really threw us off. We were no longer sure what to do, so we left a tip. The next day, we spoke with a few people who suggested we do not leave a tip; however, that evening another waiter told us that if we wanted to leave a tip we would need to leave a credit card open with the front desk. So once again, we were confused. We asked the "butler" about this, and they told us that asking for a tip was agains policy and apologized for this. I didn't want to get anyone in trouble, so I left names out and suggested they remind the entire staff about conduct around tipping. Nevertheless, we started leaving cash tips out of guilt. Note: It seems as if the waiters are encouraging you to order ridiculous amounts of food, likely in order to increase the basis upon which a tip might be calculated. (If I were a Viceroy executive, I would not be happy about this.) Secondly, aside from live music at two of the restaurants during dinner, there is no other entertainment - no shows or hotel-wide performances. The hotel takes a different approach - perhaps one that promotes a more tranquil experience. Ironically, however, there are quite a few young children running around during the day, so I'm not sure that thinking holds true. That said, we actually enjoyed the pool experience. On the bright side, we really didn't see many of those annoying people who wake up at 5am to hoard lounge chairs while they go back to sleep for 3 hours. That was a nice change! For us, the best parts of the experience included the property itself (gorgeous), rooms, restaurants (although I think they need one more), and staff. The staff are really friendly and happy to help, but the butler experience was exceptional. I want to call out our appreciation for Victoria and Israel. They were both AMAZING and super accommodating. They helped us with everything we needed, and I recommend them both very highly.

Outstanding off the hook some of the best we’ve ever had 🤤🤤🤤🤤 we did the chefs recommendation 7 course of all the best they had to offer don’t pass this place up trust me!!!!!!!!!!!!!!!!!!!’nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnbbnnbn