The Westin Los Cabos Resort Villas & Spa

Some of the most incompetent, careless, and cruel management ever. The AC system went out and they did nothing. No comms, no relocation, no help offered. 40 hours with AC out and room temp of 81F. We had 2 kids, including an infant - they did not care and did nothing. Took me reaching out to Marriott corporate to get some traction. And then screaming at front desk to get a room at a sister property. Turns out they were available all along... This is a horrendous experience for a Marriott branded property.

This hotel is further evidence of the Westin brands long slow march into low end status. By no means was I expecting the same experience one could expect at a JW or higher brand but this was an extreme letdown. First and foremost the Air Conditioning went out after night one of our stay and never came back on. The weather was extremely hot and we eventually had to find other accommodations at another resort. During the time the HVAC was out, staff was unconcerned often giving "guarantees" that the AC would be on at a specific time, only to have that time roll past and a new guaranty issued. Also, the concierge messed up the deep sea fishing booking we made resulting in us being left at the dock, with no boat. We were told it was due to either a scheduling miscommunication or boat issue but it all seemed like excuses. Interactions with staff generally felt like you were being "hustled" and the entire experience was the worst I ever had at a Marriott property. I would avoid this facility at all costs.

impressive campus and setting on the cliffs of Cabo. Some shortcomings in room maintenance and service. Good if you can get a good rate.

Awesome experience, staff is very polite, respectful and customer service oriented, they staff really ex red my expectations and made a memorable stay . Highly recommend

Wanted to share this was our first trip to this area San Jose Del Cabo and it was amazing 👏🏼. We really enjoyed ourselves especially the service and people we came in contact with here at this resort. From the moment we stepped out of the transportation from the airport until we left the property it was Excellent! Wanted to give a special shout out to our concierge Dulce who was fabulous and front desk Adriana whom gave us our road map of what was needed during our stay and our dinner was outstanding at the El Ciruelo (Baja Point) where we had a great server Mr. Victor and the server Mr. Gerzurin. The property is extremely clean and anyone you walk pass has a smile and a hello. Thank you so much for this amazing time. We can't wait to return again soon. You left a great impact on what vacation is supposed to be. And if you get a chance locate Ms. Dulce she will make all things happen!