The Westin Los Cabos Resort Villas & Spa

I was to first point out that upon arriving, you are met by the beautiful ocean view and a cool towel to cool down. We were greeted with smiles and I have to say that about 95% of the staff are friendly. We were escorted to our room, but were quickly disappointed when we saw our “ocean view” room. It was a sliver of the ocean. We are marriot time share owners and pay for an ocean view room. We went to the front desk and asked them if we could possibly get a room change. The manager began to tell us that “every room is ocean view” and that unless there are cancellations nothing can be done. What a huge disappointment…bad start to our vacation. Nevertheless, we tried to not let it ruin our stay. However, the next challenge was dealing with concierge! Oh what a disaster! We wanted to book an excursion with one company, the young lady by the name of Nancy decided to choose another company for us and choose whatever time that she thought was best! We did not appreciate the lack of full transparency or explanation while booking this experience. After realizing the error, I had to request a partial refund to get the 1) excursion company that o requested and 2) the time that I wanted the excursion for. But that wasn’t the ONLY problem. When I inquired about the location of the excursion, she gave me the wrong address and then told me to use Google maps to locate it. It wasn’t until I got to the location that I was told that we were at the wrong place. We not only missed our excursion but had to reschedule for another day. Nancy cost us time and extra money because we had to take an Uber back the next day for the rescheduled activity. This hindered us from doing something else. Word of advice -book your own experience! Do not use Concierge!! Pros: pools are nice! The food at the bar is really good!! The bar tender there makes the best mojitos! Aside from my unpleasant experience with Nancy at concierge and the manager at the Fri g desk everyone else was very pleasant! Oh and book dinner at the restaurant at Baja point! Absolute gorgeous view!! (Picture included)

I did a package with transportation included. When it was time to leave, the worker placed my bags in a van and said this was my transportation to the airport. When I get to the airport the driver collected $75. It’s a conspiracy! The hotel has not responded to my request for a refund and is acting oblivious about the entire situation.

Alicia from activities was AWESOME this morning. We love her energy and her water aerobics class <3 This is only day 2 of our vacation and we are loving it here!

Overcharged. Complained. Never refunded. They are there to sell timeshares and we tried to say no we didn’t want to go to a meeting. Absolutely would not let us go to our room at check in until we signed up for a meeting. Also the water is inaccessible. The beach has only a tiny space that they crowd everyone together. Lastly, the view for common people who don’t own a timeshare yet is by the rocks on the far edge of the curve. Straight on view is the side of a rocky hill. They really ruined our vacation and I certainly don’t want to visit Cabo ever again.

The resort looks beautiful in pictures, but I was unaware this location has wind in June that will literally blow you over! It’s difficult to imagine a summer beach vacation wearing a jacket. Conversely, it appears the brisk weather also makes the staff rough around the edges, because the customer service you’d expect, from greetings to smiles is sub par. Pro’s: 1. Picturesque views of the ocean Cons: 1. Uber drivers are not allowed past the security gate. We had to walk with our luggage approx 150 yards to the front desk to check in! 2. Check in is at 4pm but check out is 10am! The window of stay is extremely short…It’s not even half a day! Basically, get dinner and go to bed the first day but you’re being charged for a full day! On the day of checkout, pack the night before, get an early breakfast and get out by 10am! This is unacceptable, and if they cannot accommodate guests better, they should only bill for half days on check-in and check-out! 3. You cannot get in the ocean on this side! This should be clearly advertised on all marketing material in red flashing lights! The wind is so strong on this side, and the current is so strong, it is impossible to get anywhere near the ocean. This was very-very disappointing! 4. The price reserved is different from the price reserved. When questioned, we were told it’s based on the daily conversion rate. But we checked out on a Saturday when markets are generally closed, and I’d be OK with a few dollars but a $70 dollar difference is egregious! 5. Nice pictures online, but walking around the property it starts to feel like a compound due to all of the concrete walls, few windows, etc. My title should have been “The pseudo beach vacation”!