The Westin Los Cabos Resort Villas & Spa

Have been to Cabo many times... this resort is wonderful....with a staff that is super friendly!!!! Shout out to Jorge down in the lobby. He moved our luggage to our room and gave us the "lay of the land". He also managed our rental car for us....as well as help with a phone call that we needed translated.. Spoke at length with him. Just a wonderful young guy.....who is a credit to the Westin and the Marriott hotel chain!!! Other folks at the front desk area were also superb!!!! They seem to go well above what is required!!!!

All in all a solid stay at Westin Los Cabos. Here are a few observations and comments. The villas are comfortable but could use more lighting and storage for groceries, etc. beds were comfortable. Restaurant and sports bar food and service just ok. The market/starbucks was well run good sandwich options. Marylou,Natalia and Luis deserve recognition. Beach is good for long walks if you don’t mind dealing with some rocky areas. Never had an issue gettingchairs and umbrellas. Be aware it’s almost impossible to get a late checkout.

READ THIS REVIEW! AVOID THIS HOTEL IF YOU CAN. We have been Marriott/Starwood members for almost 30 years and we have never been so disappointed in one of their hotels. The photos look great, but reality is a different story. 1. AFTER we had made all our plans, including with other family members, Marriott informed us they would be working around the pool. Jack-hammers, cement mixers, stone saws -- all day long, 7 days a week. So much for relaxation. 2. "OCEAN VIEW" may not mean Ocean View. Despite our "ocean view" reservation, we were put in a ground floor room with a view of a mound of dirt and grass. You had to stand at the window to get a PARTIAL glimpse of the ocean. When we complained, they said they couldn't move us. Moreover, they said "Marriott Corporate" knew that many so-called ocean views were actually "partial views," but wouldn't change the labeling. And Corporate forbade them from offering a discount or any compensation to address this issue of misleading advertising. If you are going to stay at this hotel, insist on seeing the photos of your room's view before you go. They have photos of each room's view and many are obviously "partial ocean view" or "no view." 3. BEDBUGS! All four of us were bitten by BEDBUGS! Not a couple, but dozens of bites. Only later did we see other reviews complaining of the same thing. 4. We were to have an ocean view AND a balcony. The so-called balcony was actually a small patio on the ground. 5. Note: you cannot swim in the ocean at this hotel. 6. The pictures of the hotel are very nice, but the layout is not convenient. You can find yourself going down wrong paths and walks quite easily. They also don't show you that in most (all?) 2-bedroom villas, there are NO windows in the second bedroom. It's like being in a cave. The only reason we're giving two stars is because the staff is uniformly friendly. I don't blame them, I blame Marriott. The corporate heads better give this hotel some attention. As for us, we will not be returning.

We paid for an ocean view room. Our view is of a side of a condominium. We couldn’t sit on the patio because of mosquitos. We asked to be moved and were told they were sold out when it appears the hotel is at about 30% capacity. We must not be high enough members of bonvoy. Happy Thanksgiving Marriott. For reference we are in the 7th floor which is a walkout in this unit. The blue in the photos is the sky.

Still here. Paid for an ocean front room and probably got one of the worst rooms in the hotel. Asked to be moved or upgraded with no response. I’m gluten free and they didn’t have a clue about the dishes but for the freshly made omelet. Put phone rang once at 7 am and woke us up. We are canvassing our presentation tomorrow. I haven’t been this disappointed in a hotel ever.