Zadun, a Ritz-Carlton Reserve

I’m staying here on a business trip. I brought my daughter and her fried thinking they could enjoy themselves while I work. I’m in my room, 303, right now. It’s 9:22pm. Someone is having a party and the loud music they are playing is coming through the walls of my room. It sounds like I’m at the party. They are now playing horrible rap. So, I paid a ton of money for this place and what I get is terrible loud music all night. I’m so mad!!!! Never coming back.

We snuck away last minute and picked Zadun thru Chase points… we were certainly not disappointed. I’ll be brief enough yet informative 🤣 There was some things that weren’t 10/10, but let’s start with the good! We booked 5 days before our trip and were immediately contacted by property asking for preferences, needs, transportation , etc.. just as one would expect from a 5 star Ritz Carlton Reserve property. Down to when we wanted housekeeping during the day and turn down at night. Any needs that arose were met immediately and followed through to completion. The pre-trip attention to detail, communication, follow thru, and check-ins after arrival and each day were spot on omnipresent yet non-intrusive. Well done to the entire staff especially our personal concierge / butler Ariadna. She was always there yet in the shadows.. and the personal touches , from chips in the room for snacks ( not standard) , pillow preference, a little anniversary cake awaiting us on arrival and bottle of bubbly as a gift on our last night… she was amazing! We stayed on property every night except one.. and although we did Humo (their high end dining) one night.. we preferred to sit and enjoy the perfect weather most nights at Candil (bar/apps/food) and benefited from Xomara’s expert navigation through the menu (drinks and food) . Xomara’s real talent tho was her personable presence and loving touch… please give her all the love if you go! I hope the management recognizes her, Ariadna, Mario at the adult pool area.. and all the tremendously hard working staff they employ! Less than perfect.. yet still fantastic: We booked a massage for relaxing on our second morning. The massage itself was amazing… That being said… we paid $1200 ($600’each) for 90 Minute treatments. (Including gratuity) I’ll just give my impression after having the same at several properties (the Cape, Viceroy, and One and Only Palmilla). The treatment is almost always about the intuitive hands of the therapist…. I’m sorry I don’t remember mine. But it did not disappoint. Outside of that, it’s about the experience and facilities. The facilities at Zadun are good. Not amazing… not Great. They are good. Not $600’good. The men’s locker room was small, unimpressive, understocked. But clean, calm, and adequate. Except …. that the steam room was “under maintenance”. This seems to be the tagline for so many resorts when a feature is broken. When asked if it would be available anytime during our visit, the answer was.. undetermined . I personally LOVE to use the sauna, steam room, cold plunge, etc… when in Cabo. I like the afternoon away from the intense sun myself… so I value these options more than some. Our previous visit was One and Only Palmilla.. and one of the highlights was an unlimited use of the cold plunge / jacuzzi/ sauna facilities. That is high value to me. Zadun’s policy is $110’US anytime you want to spend time in the spa facility… 10 minutes or 2 hours. Thankfully since the steamroom was under “maintenance”‘ they agreed to allow me an extra session at no charge. I would recommend (to sell more packages by the way) that they consider offering unlimited of all spa facilities when purchasing a spa treatment . How do they lose? That’s all the “less Than perfect”. All in all I can say it was all we wanted and needed it to be!

Beautiful property. Service and food are outstanding. The room was also very spacious. Love Zadun

My recent stay at the Zadún, a Ritz-Carlton Reserve was overshadowed by a very serious safety incident and the disappointing lack of response that followed. While my group and I were sitting by the pool, a large pane of glass suddenly shattered/exploded approximately two feet away from us. Thankfully, no one was physically injured, but it was an extremely frightening experience and could easily have resulted in serious injuries. What made the incident even more concerning was that staff members told us this was not the first time something like this had happened. Hearing that after such a close call was alarming and raised concerns about guest safety. Despite the seriousness of the situation, no one from management has meaningfully followed up with us since the incident. There has been no explanation, no inquiry into our well-being, and no gesture acknowledging the stress and disruption caused by what was potentially a very dangerous event. I have photographs documenting the shattered glass and the aftermath. Accidents can happen, but a luxury property of this caliber should take guest safety concerns seriously and communicate proactively when incidents occur. The lack of follow-up and accountability has left me deeply disappointed. Based on this experience, I cannot recommend this property

Friends referred us to this gorgeous Ritz Reserve in San Juan Del Cabo. Spectacular doesn't begin to cover it and my photos won't do it justice, but it really is gorgeous. The service is a 10 out of 10 and their people clearly take pride in what they're doing. Food was excellent. Beach was beautiful although you can't swim in it here ( though we went to a beach club nearby ) snd the pools are next level.