Zadun, a Ritz-Carlton Reserve

The Ritz Carlton Zadun Reserve is a must visit!! I am a loyal RC client, The Zadun Reserve RC property is the most beautiful sanctuary I've ever visited. I went with my daughter Logan (23) and her soon to be Mother in Law, Gabi, who's also a close friend of mine as well; from Jan. 3-13th. As usual, the Ritz concierge sends a note asking about your stay, any preferences etc. I shared w/ RC Zadun; that my husband passed away in June 2025 unexpectedly from a heart attack, and that we had our wedding on the beach at the Ritz Carlton Turks & Caicos; and this ( Zadun, Cabos was going to be our next Ritz trip...) and I was going to be spreading his ashes in the ocean during my stay. I also told him on a happy note that my daughter Logan, was engaged and getting married to her 8th sweetheart in Aug. '26 so we were celebrating that!! We arrived to the RC Zadun having upgraded us to a Beautiful suite, which was so very kind, generous, and unexpected and SOO appreciated!! They had beautiful welcome snacks in a unique cabinet on the dining table, and many other beautiful touches. On the 3rd day of our stay; I impaled my rt heal on the beach ( not at the Ritz, rather the down the beach...) with a metal rod ( size of a pen ) but it got infected and our Butler / the RC staff got the Dr. on site to see me, he cleaned the wound, wrapped it, got me strong atibiotics and pain med, and specific instructions not to put weight on it or get it wet. The RC staff took AMAZING care of me, golf carting me and my daughter everywhere, checking in on me constantly to ensure I was comfortable. They, as usual, went above and beyond. I can't thank the Ritz Carlton Zadun Staff for the impeccable service and experience you provided to me, my daughter, and her future mother in law. and the Food and Service all around were Fantastic! Its my favorite Ritz I've ever stayed at.... they're all great, but this property and their curated staff stands out. Well done Ritz Carlton ~ Customer for Life!! Sincerely, Jill McElroy Hamburg

We had an amazing experience!! Andre was wonderful and went above and beyond for us. We loved the resort and will be back again!

Our experience at Zadún, a Ritz-Carlton Reserve was absolutely amazing and truly unforgettable. The views and the property itself are stunning. Our room included a private plunge pool, which made the stay feel even more special and relaxing. The attention to detail was exceptional. Each night during turndown service, we received a personalized gift—it was incredibly thoughtful. On New Year’s Eve, they beautifully decorated our bed, and upon arrival, they surprised me with a gift for my pregnancy and a separate gift for our daughter, which meant so much to us. At checkout, they even sent us home with a farewell gift. The welcome drink was delicious, and the room service exceeded our expectations. We ordered breakfast daily and dinner twice, and everything was consistently excellent. A special thank you to Andres, our butler, who truly went above and beyond to make our stay unforgettable. His care and exceptional service made all the difference, and we are forever grateful. We cannot wait to return.

Our family’s wedding was rescheduled due to weather when the venue was flooded. The night before the wedding, the welcome party was held at Zadun and was the equivalent of two weddings as far as expenditure. Not to mention all the rooms and suites that were booked by various members of the wedding party. To salvage the night of the cancelled wedding, some additional family members (approximately 20 people) went to join the family at Zadun. Security (at the command of management) would not allow them in at 6:30 pm at night despite the bride and groom requesting that security allow them in. It’s outrageous that this hotel would not allow it. You would think they would have some compassion for the bride and groom after the terribly disappointing day. They claimed there were too many people in their suite but we would have moved to the hotel bar. Their complete lack of cooperation was just unconscionable. For a special event, pick one of the boutique hotels—not a chain—they will treat you much better and not try to extort you for more!

AWFUL! TERRIBLE! BAD customer service! Wedding canceled because of weather (they can’t handle rain) and they wouldn’t let any guests in!! Imagine the money spent on a wedding, people crying, fortunes spent, and not letting guests in to ease the pain! Awful place. Trying to shake out every dollar in exchange. Go literally anywhere else!