Zadun, a Ritz-Carlton Reserve

Recently went here for a family vacation and could not have been more disappointed. I’ve stayed at nearly every resort in Cabo, and Zadun was by far the biggest letdown. I’ve seen numerous reviews praising the service, but we had the exact opposite experience. I’ll say the property and rooms are beautiful, but no better than Chileno Bay, Esperanza, Las Ventanas, or the One & Only. Our butler was great, but didn’t really add much to the “Reserve” experience. My biggest gripe is the pool service. Every other ultra-luxury resort anticipates your every need — I can’t tell you how many times we had to flag down waiters just to order drinks. That may sound trivial, but there were times we ordered and the food or drinks never came out. Other times, we simply couldn’t find anyone to take our order. To give you an idea of what we were dealing with: we ordered a plain cheeseburger for my son — no lettuce, no tomato, no onion. It came out with everything on it. When we sent it back, they returned ten minutes later with the same burger. They had simply wiped off the condiments and toppings. Even McDonald’s doesn’t do that. At a Ritz-Carlton Reserve, that’s inexcusable. The food and drinks themselves were nothing spectacular either, and you’re paying top dollar. Overall, we left feeling like the Ritz-Carlton Reserve name is doing a lot of heavy lifting here. The service we received was no different from what you’d get at a Hilton at a quarter of the price. At this tier, you’re not just paying for a nice room — you’re paying for flawless execution, and Zadun simply didn’t deliver. We won’t be returning.

Amazing room and resort with amazing food and service.

We couldn't ask for a better family vacation. This is our 3rd year in a row of going to Zadun on spring break as it never dissapoints. The location, rooms, etc are stunning but like any 5 star resort its the people who make the difference. Butlers (Tosanis) Carlos and Andres go above and beyond to make the stay as enjoyable as possible. Constantly checking in to offer assistance with anything. Outstanding in every way that you can ask for to make the most of your trip. This was our second time having Carlos as the hotel is great about matching you up with a Tosani from a previous stay. We hope to get matched up again next year. Pedro at Candil Bar is the best you could ask for. He remembered our kids names when we walked in, despite it being a year since our last visit. He was so nice and engaging with the kids throughout our time having a drink before dinner. Our son and Pedro bonded strongly over their love of Pokemon. Pedro was nice enough to lead me through an informative mezcal tasting as his knowledge of tequila and mezcal is vast. The Ambassdors of the Environment (Kids Club) staff do an incredible job as our kids were chomping at the bit to go to the club at 9am opening. And we had to pry them out of there after noon to come get lunch with us at the pool! Alejandra, Carmen, Linda, and Jair (spelling?) all were incredible and our kids were nearly in tears saying goodbye. Our ride to the airport to fly home was highlighted by Daniel, the self proclaimed best driver in Los Cabos. He was friendly and engaging and left us with many great ideas of places to visit on our next trip. The property is beyond gorgeous and the rooms have an excellent indoor/outdoor feel which is great when traveling with kids as it allows Mom and Dad to have a seperate space outside to hang out in while the kids wind down at night. Last but not least the location of the property stands out to us. We love the vibe and culture of downtown San Jose Del Cabo as it feels much more authentic vs Cabo San Lucas. Zadun is a short Uber from getting dinner on a cobblestone street or also an easy ride to Flora Farms.

Fantastic 4 night getaway. The photos do not do justice to the magic that awaits you at Zadun. The rooms are spacious and kept immaculately clean. The staff are all so polite,considerate,welcoming and resourceful. The pool areas provide lots of chaise lounges and the area is well staffed. We ate at all 4 restaurants- and they were all very good in their own unique way. Humo was our favorite- food/service/atmosphere- unbeatable. Management was responsive and welcomed feedback- special kudos to Gerardo the guest experience manager and Wasem the hotel manager- they’re doing a great job. We saw at least. 10 whales/day - many moms w babe in tow and some fancy acrobatics 100 m from shore. The spa areas is a beautiful oasis- definitely worth visiting on a 2 hr pass at least once in your stay. We loved the fitness area - lots of new equipment and the 25m lap pool and used it daily. We also visited the ambassador center to learn about the flora/fauna/astronomy/origin of chocolate making. Be prepared to walk and the property is a little hilly. If you stay onsite- be prepared to pay minimum of $250 pp/day for meals- more if you enjoy alcohol. We spent our 4 days/night enjoying the property and we look forward to coming back. It was expensive and we felt it is worth every peso.

The Ritz Carlton Zadun Reserve is a must visit!! I am a loyal RC client, The Zadun Reserve RC property is the most beautiful sanctuary I've ever visited. I went with my daughter Logan (23) and her soon to be Mother in Law, Gabi, who's also a close friend of mine as well; from Jan. 3-13th. As usual, the Ritz concierge sends a note asking about your stay, any preferences etc. I shared w/ RC Zadun; that my husband passed away in June 2025 unexpectedly from a heart attack, and that we had our wedding on the beach at the Ritz Carlton Turks & Caicos; and this ( Zadun, Cabos was going to be our next Ritz trip...) and I was going to be spreading his ashes in the ocean during my stay. I also told him on a happy note that my daughter Logan, was engaged and getting married to her 8th sweetheart in Aug. '26 so we were celebrating that!! We arrived to the RC Zadun having upgraded us to a Beautiful suite, which was so very kind, generous, and unexpected and SOO appreciated!! They had beautiful welcome snacks in a unique cabinet on the dining table, and many other beautiful touches. On the 3rd day of our stay; I impaled my rt heal on the beach ( not at the Ritz, rather the down the beach...) with a metal rod ( size of a pen ) but it got infected and our Butler / the RC staff got the Dr. on site to see me, he cleaned the wound, wrapped it, got me strong atibiotics and pain med, and specific instructions not to put weight on it or get it wet. The RC staff took AMAZING care of me, golf carting me and my daughter everywhere, checking in on me constantly to ensure I was comfortable. They, as usual, went above and beyond. I can't thank the Ritz Carlton Zadun Staff for the impeccable service and experience you provided to me, my daughter, and her future mother in law. and the Food and Service all around were Fantastic! Its my favorite Ritz I've ever stayed at.... they're all great, but this property and their curated staff stands out. Well done Ritz Carlton ~ Customer for Life!! Sincerely, Jill McElroy Hamburg