Zadun, a Ritz-Carlton Reserve

Absolutely beautiful rooms with the most gorgeous view. Enjoyed a late lunch the other day at El Barrio. The shrimp tacos were delicious but the margaritas were absolute perfection. Food and drink at the resort are pricey but high quality. The Alkemia body lotion in the rooms is just so lovely. I am going to inquire if I can buy some to take home.

Took a quick getaway trip with my husband this past weekend to Zudun Los Cabo’s and had THE BEST TIME! We usually stay at the Montage but wanted to try somewhere new and glad we did. The food was superb and the resort was quiet with great service and super comfortable beds. Our room was large with a plunge pool and great amenities. We had a couples massage at the spa on our second day. The spa was beautiful and the services were great.

I wrote a review 3 days ago, on the 2nd day of our stay in which I pointed out the many areas that Zadun did not measure close to their competitors standards. All that holds true, but I decided to update my review to include a few individuals who did step up and deserve to be acknowledged . Areas of the hotel are in need of easy fixes, broken locks, broken mirrors, cracked baseboard and major fixes ;collapsed roofs. These are visible and a resort of this calibre should remain on top of what is visibly in need of repairs at the very least. The service at Barrio the one restaurant available for breakfast and lunch is exceedingly slow and the menu and food is nothing memorable. Yet despite these disappointments, I don’t want to overlook the efforts of a few well appointed personnel. Israel , the food and beverage manager came to find us poolside after returning from his days off and it was the first instance that someone took it upon themselves to inquire and take steps to improve the service experience. Israel is an asset to Zadun and more personal with his skilled yet natural training in hospitality and problem solving would immensely lift the standards of the resort. In short, they need a good few Israels as key heads of each department , someone who is willing and able to take the lead, and then creates ways to make guests feel welcomed. The concierge duo Gabriel and Ariadna were also on par with the expected standards of a luxury resorts, they were utterly responsive and visible. Samuel at Barrio should not take the fall for the slowness or the hidden missing links that results in delays in receiving orders. Samuel has great work ethics and his efforts and service did not go unnoticed. We may not return to Zadun, there are no shortages of stellar luxury resorts in Cabo, that have ironed out the mechanics of a well run machinery but we are totally grateful for the likes of the people who extended themselves to make guests have a good experience and the beautifully spacious 2 bedroom suite with 3 bathrooms and a living room and ocean views that housed our family for the past 4 nights!

The rooms are beautiful, large and very clean. We did not have one bad meal … the food was fantastic including the pool menu. Service was impeccable, I liked having a butler at your service, made everything run like a well oiled machine. Everyone was extremely friendly. The gym was well equipped and large. The spa was extremely expensive, a ninety minute massage was $600 not including tip. It was the low season, construction was taking place and it was very loud at the pool, which was a bummer. We were there in August and it is very very hot. We are from Texas and that didn’t matter.

I’m staying here on a business trip. I brought my daughter and her fried thinking they could enjoy themselves while I work. I’m in my room, 303, right now. It’s 9:22pm. Someone is having a party and the loud music they are playing is coming through the walls of my room. It sounds like I’m at the party. They are now playing horrible rap. So, I paid a ton of money for this place and what I get is terrible loud music all night. I’m so mad!!!! Never coming back.