Zadun, a Ritz-Carlton Reserve

65/55 Couple, not "World Travelers", although have traveled the world. With domestic challenges across Mexico precluding any further visits to Puerto, Aca, Cancun, Maya, Veracruz, M-City, and virtually any other previously enjoyed MX destination...that only leaves us Cabo for the long (quick) weekend getaways to the south...and a new home has been found. The Zadun Ritz Reserve property (one of only four such Reserves worldwide) delivers on every conceivable level, exceeding our expectations in all measures. In our case, personal Concierge Miguel was in perpetual communication over 4 days...while the entire staff exhibited flawless technique, unfailing good cheer, and a command of the famous Ritz customer-service playbook worthy of any NFL coach (with kudos to Luis, Mitchel, Ivan, Samuel, Aruelio, Elizabeth, Genesis, and every member of the Team.) The cuisine was superb across all property restaurants, ranging from the toes-in-the-sand beachfront Equis, all the way up to Humo...one of the finest dining experiences on the coastline. There are plenty of exceptional properties along the San Jose to Cabo San Lucas corridor, but we'll never see them again...We're home.

The Zadun is a wonderful and exclusive experience. The hotel is well laid out, clean with wonderful, kind service. We thought the food was better than anything we had off property (Acre and Arbol). We would have stayed on property but we do like to get off and have other experiences. This place is top dollar but we were celebrating our anniversary and wanted something special. We now don’t think we can stay anywhere else in cabo because we had such a memorable stay. The butler team did something special every night to celebrate our anniversary - Had a small wedding cake in our room upon arrival, drawing a warm bath with wine when we got home from dinner, rose petals spelling out how many years we have been married. The spa is lovely with well appointed service. Everyone is so friendly and willing to help out or get whatever you need. The drinks were awesome and don’t miss the shrimp and fish tacos! Humo was relaxing and delish. They know what they are doing! It’s a romantic spot. People brought kids but it didn’t bother us. No one was loud or obnoxious and just there to relax and have a good time. We will definitely be back!

1. Room was wonderful - low floor, amazing patio/view 2. Service was great at restaurants and from our Tosani 3. Food met expectations, very good My wife and I felt our high expectations were met and exceeded in some places. We will come back here.

Our family of five, including three teenagers, had a wonderful 4-day stay at the Ritz-Carlton Zadún in Los Cabos. Beautiful hotel, phenomenal rooms with plunge pools and stunning views, excellent food and service, and outstanding spa and golf facilities. The staff also did a terrific job arranging a beach birthday celebration for our friends’ son, which was a very special touch. The quesadillas at the golf course were fantastic. The only downside was that the beach had red flag conditions during our stay, so the water was not usable. Still, it was a very relaxing trip, and we would definitely return.

This hotel is a sorry excuse for "luxury" service. The Four Seasons Las Palmas is fantastic, and doesn't have the issues with customer service that they have at Zadun. The standout at this property was the absolute lack of customer service (almost an attitude of disdain for my complaint about my stay) that I received when bringing a legitimate complaint to the attention of Marriott. Our room (2nd floor, ocean view, with plunge pool on the terrace) was located at the far end of the resort, right next to a massive construction site on the next property. We arrived on Saturday, and the construction site was not being worked on; it was also not being worked on Sunday. On Monday morning, we awoke to the VERY loud sounds of construction. It was so bothersome that we had to leave our room and go to the hotel pool rather than stay and use the pool on our terrace. The last day we were there was Tuesday. I wanted to remain at the room so that our five year old could swim while I got some work done and finished packing. The construction noise was so loud, I could not enjoy the terrace. It was awful, and far from relaxing (which for me, is the point of choosing a peaceful and serene vacation spot). I called Marriott and was SHOCKED by the response of their representative. She was rude and dismissive overall, and in addition, she told me that I should have asked to move rooms immediately upon checking in AND that I had been told when I booked that room about the construction, as that is their policy. I told her I had definitely NOT been informed, as I would have not booked the room and would have chosen to book elsewhere. She did not believe me. She dismissed me and said I was not correct. My husband was on the booking call with me and I checked with him and he said we were most definitely NOT informed when booking. Upon checking out, I brought the issue up to the manager. He said "well, there is nothing that can be done about construction." He not only didn't show any empathy for my issue, he smirked while saying this as if it was funny that I was bothered by this. I told him that I understood that nothing could be done, but I should have been informed when booking. He said, "well, if there is nothing else I can do for you, we'll see you next time." I told him that the Marriott agent on the phone said I should have asked to move rooms right away upon checking in and, in light of that suggestion, did they have the same room (with the pool on the terrace and the full ocean view) available during my stay. He said no, those were all booked. So I would not have been able to move rooms as had been suggested, even if I had asked. I will absolutely never stay at a Ritz Carlton property again. If you're reading this, The Four Seasons is the way to go. We have never been disappointed.