Caribe Hilton

Disappointed! Spent two night here and I wished I had stayed at a different hotel. Paint was peeling off the bathroom wall, there was a moldy banana in the mini-fridge and no soap in the bathroom. Yes, minor inconveniences but not what one would expect from Hilton. The pool grounds are pretty but everywhere you walk there is trash; cigarette butts, plastic straws, etc. and these are not items that are washed up on shore. Overall, just simply disappointing and not worth what I paid to stay.

Fantastic stay. Single mom with two kids (9 and 11), and wanted something safe and central with lots of activities that felt like a real deal vacation (for all of us). Stayed for nine nights and we loved every second. We were upgraded to a junior suite (Diamond but also paid partially with points). All staff were extremely helpful and friendly. We had very long wait at check in, but we were comped for our wait time which was generous and not really necessary. We opted to self park and ventured out all around PR, always knowing Caribe was our home base. We had breakfast daily at Nectar, and only had one day with any notable wait (about 15 minutes). Was always able to find an umbrella spot at the beach and the pool, which we visited daily. Loved the swim up bar...and being able to sit and watch the kids swim while enjoying a cocktail. The restaurants and shops are very nice with typical resort prices, because it's a resort. And a vintage one at that! The hotel has a great history, which I loved, but that means not every inch is brand new. It also means that some features are undergoing maintenance. I feel like that should factor into expectations. If you're like me and not a particularly pretentious traveler, and want a safe friendly environment with lots of choices, I absolutely recommend. Also there are resort cats that live around the property and we are obsessed. 😻

The property was beautiful, kind of small but nice. Quiet location. We stayed at the Caribe Hilton from Wednesday, June 4th through Saturday, June 7th, and unfortunately, our experience fell far below expectations. Upon arrival, we were early and understood only one room was ready, which was fine. However, after waiting until well past the standard check-in time (around 5:30 PM), we still hadn't received an update. When I inquired, I was told the room still wasn’t ready, and that they couldn’t offer compensation yet because it needed to “match the wait.” By 8 PM, with no call or text received, we checked again. The agent claimed both she and her manager had texted me, but I had no missed calls or messages. Eventually, they offered to waive 3 resort fees, which I appreciated, but the dismissive attitude from the front desk agent made the situation worse. Simply voicing my frustration was met with unprofessionalism, not empathy. Service at the on-site snack shop (across from the microwave and changing rooms) was just as disappointing. Staff didn’t greet or acknowledge us. When I went in to ask for a paper plate to heat leftover pizza, I was stared down with visible irritation. I asked politely and was told bluntly, "It costs"—but no further assistance was offered. Instead of helping, the employee leaned against the wall speaking to coworkers in Spanish. I left with napkins instead. To top it off, my daughter requested 3 bottles of water from the front desk and was told they’d be $14 each... for water, especially Dasani. She returned 2 (why she didn't return all 3 is beyond me), but after I called to inquire, I learned that the water would’ve been complimentary had we gone down to the desk ourselves. $14 for water delivery with no heads-up is absurd. As if that wasn’t enough, there’s also a $3 per item charge to hold your luggage after checkout. At a Hilton property, you'd expect a bit more grace, especially after paying to stay there. Lastly, when the pool is closed, you’re not even allowed to walk near it or access the beach from the property. That restriction made the property feel even less welcoming. Sadly, this visit was a letdown from start to finish. I've already shared my experience with friends, family, and coworkers (many of whom work in hospitality), and I won’t be recommending this location to anyone. Think twice before booking here.

Honestly got nervous when I read the reviews. Was so nice and such a amazing experience staying there with my family. Yes the rooms might have there imperfections. Overall the room was great. The hotel has a great beach and place to snorkel. Honestly don’t have the leave the premises. There’s restaurants, shops and everything you need. Food was great and service was amazing everyone was so helpful and nice. It super close to old San Juan and plenty of other places and restaurants. Highly recommend staying and here and we will be back.

Reviews for this hotel were mixed but we decided to give it a try. It is a nice clean resort in a great location. The room was clean and comfortable and the bed slept great. Service was really good and the staff were friendly and helpful. The pools and beach were awesome and the swim up pool bar was very nice. The only negative was the very high prices for food and drinks. A simple breakfast was about $70 plus tip each day. We had dinner on site one night and had pasta and split a salad and it was about $150. We went expecting it to be expensive but it was still quite a shock.