Caribe Hilton

An over all positive experience. The check in with Chris made our weekend. His great attitude overshadowed the mediocre one's. The rooms in the beach view we're nice. We were on the 18th floor. Great view of the surrounding areas. The gym was an 8 out of 10. The beach area was decent and the pools and hot tubs were a little small for the high anoint of guest. We enjoyed walking the 3k to Old San Juan and saw the cruise ships. Probably worth a revisit.

I stayed at the Caribe Hilton in San Juan for six nights for a scientific conference mid September 2025 and had an absolutely fantastic experience from start to finish. The hotel itself is beautiful — spacious rooms with great views, a clean private beach, and a relaxing atmosphere. The food was excellent, especially at Morton’s Steakhouse — one of the best meals I’ve had on the island! But what really made my stay special was the staff — in particular, Mirtha, one of the maids on my floor. She deserves a double raise! Every day she greeted me with a big smile and genuine warmth. She went above and beyond to make me feel at home — always making sure I had everything I needed, offering extra towels or bottled water without being asked, and keeping the room spotless. We also chatted a few times in the hallway, and she gave me great local tips about what to see and where to eat in San Juan — places I probably would’ve missed otherwise. It’s rare to meet someone who’s not only professional but also so kind-hearted and welcoming. Thanks to her and the rest of the staff, my stay at the Caribe Hilton was truly memorable. I’ll definitely be coming back — and I hope Mirtha is still there when I do!

From the moment I arrived at Caribe Hilton, I felt genuinely welcomed and cared for. The check‑in process was seamless, and the front desk team greeted me with warm smiles and attentive service. Throughout my stay, every interaction was marked by professionalism, courtesy and a genuine desire to ensure that I was comfortable and satisfied. I want to extend my deepest gratitude to the housekeeping team (the “from house”), who kept my room spotless and always greeted me with kindness in the hallways. The valet parking staff were courteous and efficient, making sure that my car was ready whenever I needed it and taking the time to share local tips. Guest services were always available to answer questions, arrange reservations, and accommodate my requests, making me feel as if I were a valued guest in a second home. The combination of beautiful facilities and exceptional service makes Caribe Hilton a place I look forward to returning to. I highly recommend this hotel to anyone visiting San Juan and seeking hospitality that goes above and beyond.

We had a delightful stay Sept 2025, for a meeting as well as a vacation. I’m leaving a very long review because I think this hotel deserves a better description of what is offered than those of the negative reviewers. We stayed in the Beach wing where our room was nice-sized with a very comfortable king bed and balcony. I don’t know why some reviewers complain about it appearing dated; I had no issue with the surroundings or furnishings. I found it to be a charming resort-type hotel, and I’m a pretty picky traveler. It was very quiet despite other guests around us and across from us, and couldn’t hear any upstairs noise either. It was clean. It was wonderful to have daily maid service (all hotels should have that!) that included clean bed/made bed, plenty of fresh towels, and attentiveness to anything that was needed (eg running out of tissues). The toiletries were nice quality from Crabtree and Evelyn, and they weren’t attached to the wall of the shower as you see now (which I find pretty tacky). The wristband key was a necessity because you didn’t have to carry a key card to the pool or beach. The open air lobby was pleasant. One pool was closed for seasonal repairs, but that was OK… the other nice-sized pool was open as well as the children’s pool. The water was not dirty as some guests described; after a daily but very brief tropical rain, it was not unexpected to have some leaves etc., so what! The pool area was clean, and no problem with the chairs, as some described; mine were not broken or in need of repair. The beach was pleasant and yes, there are some rocks in some parts of the shallow water, but that is the geologic nature of the natural shoreline! The water is so clear, you can see and avoid the rocks. The poolside food service was excellent and the meals were tasty. We also ate at 3 of their restaurants, Rustico, Ocean, and Nectar(breakfast) and all were fine re: service, quality, and price. I’m from NYC so I didn’t think the prices were outrageous at all. BTW The coffee is excellent. I didn't use the spa or tennis courts but my husband got a good quality sun-protective hat in their gift shop. We had a problem with the AC the first night, it was too cold, and the front desk got it fixed with no further problem. Lastly, everyone was unfailingly nice, from top down in all departments of service. Everyone. And it doesn’t hurt to have a beautiful location, grounds, and setting on the water. I hope to return to San Juan one day and I’d stay here again.

Still here at the moment but sadly leaving today. Everything about this hotel has been absolutely amazing. The staff are all so kind and so hard working. They make is such an amazing experience. We came for 10 days for our 30th wedding anniversary and it’s been nothing but perfect. Just come. You’ll see!