Caribe Hilton

If you are looking for a chill time to rest and relax, this is your place. PROS: Friendliness of staff Food and drink options Ease of navigating resort Pool amenities Room comfort Safety of resort Beach and water availability Cleanliness and beauty of resort grounds Close to old San Juan shopping area. CONS: Food prices Minor dated furniture in rooms Uber pick up off resort grounds (not far) Pool and Beach get crowded early If you are looking for things to complain about then you are going to find them. This resort is easy to navigate. The staff is willing to accommodate. Several restaurants, bars and shops are on resort grounds. Plenty of clean towels are available at the pool and beach area. If you bring your own snorkel mask, you can see several reef fish near the rocks and levee of resort. There is even a small pond with Koi fish, turtles, lizards, swans and ducks.

Had such a wonderful time. It was a great weekend. Very friendly staff. The Bagua Bar is the place to be! Make sure to have Roberto Chireno be your bartender! You won’t be disappointed. He is very knowledgeable of the area and friendly. You will enjoy the conversations with him as I know I did!

For the price, avoid this hotel. I don’t consider myself a hotel snob or a particularly difficult customer (a people pleasing millennial) We stayed here because of Hilton loyalty points. We waited about 25 minutes in line to check in. They seem to have 2 people working the desk at this (probably more than 300 rooms) very large hotel, at any given time and we only saw the concierge desk open once during a three day stay. The food we did eat there was mediocre. We sat at the poolside bar for 10minutes without as much as a nod from staff and left without being served. The first morning, we woke to no power, and a cold shower. The grounds are not well kept despite a lot of ongoing maintenance that we did have to look at. The self parking is a very fragrant long walk away, not convenient. Then the key card for parking did not work and we had to resolve that with the front desk. The best thing about this hotel is the delightful coffee shop just down the street, 787 Coffee. (Debatably the best coffee I have ever had in my life). If you share our misfortune of staying at this hotel, at least treat yourself to the coffee.

Our trip started off pretty rocky with the power outages (hotel was fixed 80% by the time we got there) there was also a MASSIVE line at every single FDA.. Understably - this isn’t their fault. After waiting, we were informed that our room was not ready, also no biggie not their fault. They quickly accommodated us to a downgraded room, when we had originally booked an ocean view. (given the circumstances, that was fine- we were promised a higher floor room earlier, which we did receive.) However, before we made it to the final room, after dragging all our stuff back down (4 of us), and back up to the 9th floor, allllll the way down the hallway. We walked in on a couple in their room…. We immediately closed the door and went back downstairs. The FDA Meha was very apologetic and gave us a king room with a pullout bed. That’s fine, it’ll do. They assured us another room the next day, but we did not feel like moving ALL our stuff again. We went back downstairs to grab our complimentary waters as diamond members from the front desk, again Meha was very helpful and had given us a generous credit to our room, which we used for valet and the bar and two of the restaurants, both lola’s, and the rustic were very good and portioned fairly reasonable. Drinks were poured up nice and strong, all staff was friendly, and the lady running towels that evening was so sweet!! Overall, after the rocky start. The staff made up for it, and we were able to enjoy the beautiful hotel and explore old san juan just a short 5-10 mins away. I understand the power outages caused some trouble, so I am not 100% blaming them what so ever, as I have also worked in a hotel and can understand the issues that may arise. I did not get everybody’s name, but Meha and the rest of the staff were amazing and made up for everything !! Love Hilton for this reason!

We spent 6 days there and it was absolutely amazing and rooms were great, cleaned and two double sinks and a huge shower bathroom was clean.. the balcony was clean too, great view.. a lot of shops. Great stores and Starbucks was great.. everyone was friendly and the bar was great, drinks and food was amazing