El Convento is an absolutely beautiful hotel with exceptional service in the heart of Old San Juan. I must comment on our porter Luciano ! He was so great! We had just arrived on the street looking for the entrance when he appeared , seemingly out of nowhere! He was extremely attentive and gave us some good information . The front desk staff was also so very gracious and very accommodating. Wine and cheese is offered from 5-6 and coffee in the morning at 7am - both complimentary. You cannot beat the location! In fact , El Convention in included on most history walking tours ! My husband and I would highly recommend this hotel.

We had a wonderful stay at the hotel, and the staff was incredible as they took care of my family for my brother’s wedding. All the staff were kind and generous, and made sure my boyfriend’s service animal was comfortable as well. That said, a special shout out to Ricky who tended to us at the Patio bar! There was a group of 20 of us wedding attendees gathered at the bar, and he was incredibly attentive, made sure no one was without a drink for long, and super accommodating. A joy to be around! Thanks again for the amazing service.

Its a very lovely hotel 400 yeas 0ld, however I would rate it 5stars if my room 321 did not hear a loud roaring sound(from the laundry I think). A staff member told us its from the laundry room Also my view from the window is a brick wall ten ft away or so. They know this problem exists and room321 should not be used by patrons. Were here for 4 days on the day before were leaving they offered us another room. Not worth the hassle to pack and un pack again. Its is a very nice place in spite of this

Our entire experience at Hotel El Convento was amazing! We were on our honeymoon and the entire staff made us feel very welcome. The hotel in itself is BEAUTIFUL and was in such an awesome location. We loved getting to stay in the heart of Old San Juan. The room was very comfortable and clean. The service was great. The food & drink were delicious. And the bartenders were so friendly, especially Victor Perez. We will definitely be recommending this hotel to friends & family.

At El Barrio del Níspero bar in the Hotel El Convento in Old San Juan, as I write this review. The place is just awesome when you need to take a rest or refuge from the rain (as in mi case). But seriously I do take all my visitors since 1997 ( I was 5 years old then…). Today I can say that Victor Perez at the Barrio del Níspero bar made this visit extra especial, his service and attention to details is 5 stars +++, also thanks to the chef, the food was just outstanding.