Hotel El Convento

We stayed 6 nights at El Convento in San Juan, PR. The building is beautiful and well cared for in a tropical environment( ie humid, hot weather, torrential downpours frequently). The staff are mostly wonderful! The restaurant courtyard is v nice and the food was delicious. A couple of issues came up , one being the HVAC system in the rooms with high ceilings. We like to open windows for fresh air, but this causes a huge buildup of humidity to invade the room and it is hard to get rid of! In fact, it began to drip from the ceiling onto the bed ( very slightly but v annoying). They did move us to a higher floor to a room with low ceiling and a better HVAC system and an airy location( ie sunny). They warn you not to open windows in humidity! I think they need to put fans in the bathrooms as this contributes to extra humidity from showering. Ask for 3rd floor room as they are airy and get some sun. The rooms are ok with good beds. The breakfast included is vouchers but should be more inclusive with less rules about what you can order. It is delicious, however. Lovely staff at breakfast esp Adera! The location is the best for wandering around Old San Juan! The wine and cheese was a real highlight each day on the beautiful terrace! With issues, the staff, including the manager, were v responsive! We were stay again, but on the 3rd floor in a low ceiling room. George the valet was great!

Juan Rivera. Excellent service for morning breakfast all week. Very respectful and quick. Highly recommended. We really enjoyed ourselves at the El Convento Hotel in Old San Juan, Puerto Rico. We would definitely stay here again.

We have experienced several of the group “Small Luxury Hotels of the World” and the experiences were gorgeous, the hotels were meticulous, with attention to every detail including food. We chose the Hotel El Convento, San Juan, Puerto Rico because it is listed as a member of “Small Luxury Hotels of the World”. This is not a “luxury” hotel and should not claim itself to be such. This hotel requires being shut down for a complete overhaul . It is tired, worn, sticky dirty, and feels uncared for in the worst way. There are huge cracked paint peels, lopsided stained and very dusty trellis encompassing the dining areas, smelly, dirty restrooms off the bar/dining room, tired sticky passageway doors, suite doors, outdated inexpensive toilets and faucets……and the list goes on. Yes, our suite had been modernized but the light switch/plug covers are patched and uneven, the air conditioner very noisy, the shower not draining properly, and there was no hot water the day we arrived. As we sit here on the veranda, there is a workman jackhammering intermittently on the wall in the open bar/dining area which has been torn down. We are still awaiting our room to be cleaned …it is after 4 P.M………

I spent Christmas Eve dinner with my family and Luis was our server. He was super friendly and made our experience even better!

Great service in the restaurant. Luis was excellent wait staff. He is first class. He made the lunch very enjoyable. Next time I will ask for him again.