The Royal Sonesta San Juan

Everything was great, from food, to beach, to room service! Emianette kept our room tidy and fresh, the beach was only steps away, and the location was awesome. Thank you for an awesome trip!

The Royal Sonesta is a lovely high-end resort hotel with well-appointed comfortable rooms and a great multi-area pool with a swim-up bar where you can order food and drinks. There are several choices for a variety of food inside the resort, all of it pretty pricey but quite tasty as well. The beach access was excellent with showers nearby. All in all, a great place to feel pampered!

Arelig Ferrerz is so amazing! She deserves a raise! She is timely, thoughtful, and very helpful. She contributed to a great experience!

I’m staying at the El San Juan , Beautiful hotel, and very customer friendly, Yesterday I met my friends who are staying at the Royal Sonesta via poolside bar. We ate and drank all day and spent hundreds of dollars. Today when I attempted to enter and meet them at the pool, The security guard at the beach stopped me and would not let me proceed. I informed her I was meeting friends here we’re going to eat and drink like yesterday, She she could barely speak English and was very adamant about not letting me pass, It seems like she was guarding Fort Knox. I’m obviously a tourist not a local. What a shame, Such a nice hotel with such a POOR CUSTOMER SERVICE. I would suggest stay at the El San Juan. It’s much nicer and they are very service orientated and customer friendly.

Very happy we chose this hotel for a short stay in Puerto Rico. Staff was friendly and helpful. Grounds were in good shape. Room was comfortable. Pool was nice. The beach is very nice, unfortunately while we were there the red flag was up because of riptides. There were families there with children. I don't consider that a pro or a con however you might. There were a few cons but not enough for me to stay here again at the right price. Some of the downsides of the stay: 1. They have 3 elevators. One never worked during our whole stay. At one point during the stay a second elevator stopped working for many hours. With only one working elevator it was crowded and took a long time to get up or down. 2. One day they forgot to make up the room. 3. Breakfast at the hotel was expensive. 4. While outside you can occasionally hear an airplane, the room however was quiet.