The Royal Sonesta San Juan

I went for a large company meeting- 5 days. I scheduled to go a day early so I could enjoy 1 day since it was a very long distance to travel. My flight was delayed by a day due to the terrible snow storms and I could not get rebooked. I let the hotel know about the weather delay as soon as I knew and they charged me anyway. So I had to pay a lot of money for nothing. I was stuck overnight in an airport. No one would answer the phone at the hotel when I called to dispute the charge. I ended up talking to someone at a corporate location who said they’d investigate but I haven’t heard back. In this economy, charging someone over $400 for nothing is not cool. Don’t book here unless you have very very good travel insurance.

Great total and friendly staff

It’s a beautiful place – very clean, nice pool and right on the water. But what is best of all are the people who work there! They are so kind and helpful. I would like to call out, especially Irianna who helped me through a big problem/misunderstanding. She made everything right she was kind, professional, and wonderfully accommodating. I highly recommend this resort.

Great room cleaning service. Friendly and hospitable staff. The breakfast buffet food is decent. Food by the pool restaurant is very poor quality and extremely expensive. Wi-Fi performance has also been poor on some days.

I did a weekend getaway from the north east cold. I am so glad that I picked this hotel. The room was a great size. The customer service from everyone that I encountered was welcoming and friendly. The food and curated cocktails was on the pricey side but delicious. There are multiple restaurants on the premises. The hotel is beautiful and clean, there was always people around sweeping and wiping down surfaces. I did a day pass at this premises a couple years ago. I had such a good experience that I decided to spend more time here. Best choice ever