The Royal Sonesta San Juan

The highlight of our stay was the friendly, attentive service by the staff and locals. We loved Naomy O who took care of us throughout our visit. Great location, good food, excellent coffee, clean rooms. Beds were comfortable. Bathrooms in hotel rooms are a bit worn and could use a refresh but might be typical of a busy beach property in San Juan. Common areas and pool were clean. One surprise to us was that the pool bar closed at 6pm and main restaurant adjacent to the pool is only open for breakfast. Several restaurants close by and within walking distance but don’t miss Old San Juan! All in all, would recommend this property and San Juan, especially for a family vacation.

My family stayed here for 5 days during our school spring break and was super happy. We had 2 club level rooms. Highly recommend. My kids are 12, 10, and 8 and they were very entertained by the pool and beach. Staff was great!

Very comfortable Great location Food was great but expensive Loved the pool and that it had direct beach access The pool is not too kid friendly as there are no slides or water games How ever there are several game areas to entertain little and big kids a like

Very nice hotel! The ocean view room was amazing! Very clean room, friendly staff, pool was clean and plenty of space, great beach access, 10/10!

My stay at the Royal Sonesta San Juan from March 16–20 was extremely disappointing, and the lack of follow-up since then has made the situation worse. During our stay, our room had a significant overhead water leak from the ceiling fixture. This required multiple maintenance calls overnight, disrupted our sleep, and made the room feel unsafe and unusable. We were not moved until late afternoon the following day, which meant we lost a meaningful portion of our trip dealing with the issue. Since then, I have made repeated attempts to resolve this directly with Royal Sonesta. Unfortunately, corporate has either ignored my follow-ups or provided only generic responses stating that they have contacted the hotel. That is not a resolution. I have specifically asked to speak with someone at corporate directly, but I have not received a substantive response, a clear point of contact, or a fair compensation offer. This experience has been extremely frustrating. Guests should not have to chase corporate repeatedly after a serious room issue, especially when the stay was materially disrupted. I am still requesting that Royal Sonesta corporate contact me directly and provide a meaningful resolution, including appropriate compensation for the affected portion of our stay. At this point, the lack of accountability and communication is as disappointing as the original issue itself.