The Royal Sonesta San Juan

Wow. What an amazing experience. Our house keeper Marina Vargas was the icing on the cake with cherries. Thank you Marina Vargas and Royal Sonesta for making our wedding week the experience of a lifetime. We Love you All and will be returning for years to come.

We stayed here for five days, and the hotel is beautiful, and all of the people that work there are a pleasure to deal with.

Lizmar at the front desk was a delight!!! Also Emanuel at the restaurant went above and beyond . My mom has dementia and he went out of his way to make sure she felt comfortable and had everything we needed’ you need more staff members like him! Hold onto to him he’s a rare one!

If you want to do more than eat and drink all day, find a different resort. This one has ZERO programming for kids or adults. They have ONE ping pong table, ONE corn hole toss set, and ONE connect 4 set for hundreds of kids. Yoga class? Nope! Arts and crafts? Nada! This is also the 2nd day they’ve been completely out of towels. For a resort that has a pool and beach -completely unacceptable. I’m not talking about once at peak time they ran out. I stopped by the only towel dispenser 4 times a day each time was empty. My kids are dripping dry all day long for over $700/night. The resort needs to break down and buy a few more towels. Positives: the concierge is fantastic and went above and beyond to assist. Housekeeping is also fantastic and our room was super clean despite a bunch of sand covered people staying in it. Great location, a bunch of restaurants and shops are within walking distance.

This place was not worth the price at all. The rooms need to be remodeled. The elevators barely worked. All the food options were mediocre but insanely expensive. There was only one bartender who didnt make watered down drinks. I had good experiences with maybe 3 or 4 staff members (door men and 1 waiter) over 5 days, otherwise it felt like they would rather spit on me than talk to me. The pool was always too crowded to even enjoy and you cant find a lounger, especially not one in the shade. The shop downstairs charges at least 3-4x normal price for basic food and hygiene items. Theres a cvs a block away thats a much better option. Honestly, just get your passport and go to a Mexican all inclusive if you're looking for a tropical vacation.