The Royal Sonesta San Juan

The facilities are beautiful. Every staff member I interacted with was friendly and helpful. The only reason I didn't give the top rating is because of noise. Loud music is played in the pool area much of the day. I'd rather hear the ocean! Worse, on one night they closed off the entire pool area late afternoon until 11:00 p.m. for a function you could only gain access to if you paid $65. So not only could I not lounge by the pool in the evening, I had to hear loud music until 11:00 p.m.

This hotel is worn and in need of updates. The room looks modern but it’s pretty beat up and doesn’t look clean. The property is smaller than expected and there aren’t a lot of options. The food at the hotel is decent and the service has been good. The beach is nice and a bit safer than Condado.

Had a wonderful three day stay. Fabulous ocean and beautiful hotel. Lunch at their beach restaurant was also great. If you are staying there beach chairs and umbrella set up is free (we did tip). Hope to return one day!

The hotel and amenities are top notch! We will be back - the service I. The room at the restaurants and also at the pool and beach was truly perfect !!

S Upon arrival our room wasn’t ready (which was expected) but we were able to get wrist bands and enjoy the pool and beach. Check-in was excellent. We received a text when our room was ready and the room was good. Only complaint is that the shampoo/soap dispensers in the shower were empty. They were replaced the next day. I did kill a roach in the room, but I guess they’re everywhere in PR. No microwave in the room and I received cold coffee from overpriced room service (and I couldn’t even warm it). I stayed in this RS last December and returned because that was a great experience. This time not so much. Service was definitely not what I paid for. I chose this place due to getting service at the beach and room service. The service at the beach was good the first day, nonexistent the second day and terrible the third day. I had to chase the guy down. Pay attention that tip is included and don’t tip extra accidentally (this goes for service on the beach and room service). The food was overall average and very expensive. On the second day my boyfriend had the churrasco wrap at the pool bar and got food poisoning. He spent most of the trip in the room vomiting. On our final night we ventured next door to the Fairnont El San Juan and had an amazing experience. I will not hesitate to stay there in the future. I will not be returning to RS. The value for the money is absolutely not there anymore. The property is starting to look rundown and the service and food quality as well. Upon departure, we asked the valet to store our bags until we were ready to leave. He told us to see the person at the check-in desk, who advised us to see the valet. We told him it was the valet who sent us to him and he came out and helped us finally. When retrieving our bags later, the same valet refused to help us again and had a nasty attitude. We had to find someone else to retrieve our bags for us. Arriving home now I see charges on my credit card that I don’t recognize from the resort. I’ll have to call and find out what that is all about. Overall, I’m completely disappointed with this experience. The service has gone so far downhill and for what I paid it is disgusting. I will never return. I’m not sure what has changed in the past year, but it is definitely not for the better.