The Royal Sonesta San Juan

Here’s a polished, warm review you can use: ⸻ We had an absolutely incredible experience at the Royal Sonesta in San Juan, Puerto Rico. From the moment we arrived, the hospitality was truly exceptional—warm, thoughtful, and above and beyond anything we’ve experienced before. Before our stay, we contacted the hotel’s Food & Beverage department regarding our child’s food allergies. We were promptly contacted by Joanne, the Food & Beverage Manager, who immediately reassured us that they would be able to accommodate her needs and would do everything possible to make our stay feel like a “home away from home.” True to her word, Joanne personally went out of her way—even making a special trip to the store to purchase items the hotel didn’t typically carry, such as gluten-free pancake mix and other allergy-friendly foods. When we arrived, we were warmly welcomed at check-in and even found a thoughtful surprise waiting for us in our room, along with a personalized card. What truly stood out was how the entire Food & Beverage team knew exactly who we were, understood our child’s allergies, and treated us with such kindness and care. They consistently went above and beyond—preparing safe and creative meals, and even packing food for us to take along on outings when we wouldn’t be eating at the hotel. This was, without a doubt, the best experience we’ve ever had traveling with food allergies. Joanne and the entire team made us feel supported, cared for, and completely at ease throughout our stay. Beyond that, the hotel itself is fantastic—clean, beautifully maintained, with excellent facilities. The rooms were comfortable, the pool area was lovely, and the beachfront location is unbeatable. We highly recommend the Royal Sonesta to anyone traveling to Puerto Rico—especially families managing food allergies, but truly for anyone looking for an exceptional and memorable stay.

Wow. What an amazing experience. Our house keeper Marina Vargas was the icing on the cake with cherries. Thank you Marina Vargas and Royal Sonesta for making our wedding week the experience of a lifetime. We Love you All and will be returning for years to come.

We stayed here for five days, and the hotel is beautiful, and all of the people that work there are a pleasure to deal with.

Lizmar at the front desk was a delight!!! Also Emanuel at the restaurant went above and beyond . My mom has dementia and he went out of his way to make sure she felt comfortable and had everything we needed’ you need more staff members like him! Hold onto to him he’s a rare one!

If you want to do more than eat and drink all day, find a different resort. This one has ZERO programming for kids or adults. They have ONE ping pong table, ONE corn hole toss set, and ONE connect 4 set for hundreds of kids. Yoga class? Nope! Arts and crafts? Nada! This is also the 2nd day they’ve been completely out of towels. For a resort that has a pool and beach -completely unacceptable. I’m not talking about once at peak time they ran out. I stopped by the only towel dispenser 4 times a day each time was empty. My kids are dripping dry all day long for over $700/night. The resort needs to break down and buy a few more towels. Positives: the concierge is fantastic and went above and beyond to assist. Housekeeping is also fantastic and our room was super clean despite a bunch of sand covered people staying in it. Great location, a bunch of restaurants and shops are within walking distance.