The Royal Sonesta San Juan

Live Royally is part of their slogan and they mean it! We stood at Royal Sonesta in Isla Verde, Puerto Rico and we have an amazing week. From beginning to end, we were treated like royalty, we had complimentary treats and the service was extraordinary. Rolanivette Ortiz, Valeria and the entire crew made sure we were very happy during our vacation. If you want to rest, have a good time, enjoy the beach, pool and the beautiful island of Puerto Rico, we really recommend you this amazing hotel. It is close to everything!

Every staff member we encountered was extremely polite and helpful. Rooms were cleaned with fresh towels daily, which is appreciated when you are on a beach. We used valet as parking seemed to be difficult in the area. Easy access to beach with towels and chairs available. Only gave 4 starts due to minor inconveniences such as a few outlets for charges not working and a few bathroom lights out. Nothing that would prevent us from returning or not recommending. We enjoyed our stay and would return!

We dined at Karaya and was swrved by Naomy O. Her customer service was the best I have experienced since dining at the resort. She was very attentive and a great communicator. She always came to the table with a positive attitude, genuine desire to take care of our needs. Her meal recommendations were also great, loved the goat cheese crochets and the fried snapper. I hope to be able to experience more servers like Naomy who go above and beyond to make their customers feel comfortable and satisfied.

Stayed at the Royal Sonesta for a girl's trip in PR. Located in Isla Verde and right on the beach, it was a very nice hotel to relax and enjoy the views. Stayed in one of the ocean view rooms with balcony, the bed was very comfortable and over all the room was clean and refreshed with towels daily. However, I did see some wear and tear and some stains on the rug. My room was also right in front of the elevator, I did not hear much noise or the ding to the elevator at all so that was a plus, but not my first choice of where I prefer my room to generally be. We had a beach day and just walked right outside thru the pool area and onto the beach. Chairs and umbrella are complimentary; we paid for drinks and some lunch while we lounged on the chairs. The water was perfect and the weather couldn't have been better while there. There is a restaurant right on the beach, which is great, food was ok, but nothing special. Did not have a chance to have breakfast or check out the spa, but the hotel is convenient and you can walk to nearby Walgreens and other restaurants and bars. You will need to Uber if you want to travel to Old San Juan and other locations, but it was about a 20-minute ride. Overall, I would stay here again for the beach and relaxing.

Location good, atmosphere great, room clean reasonable price