Rosewood San Miguel de Allende

Amazing stay! This place is magical everyone is amazing, friendly and willing to go that extra mile to make your stay wonderful. We utilized their car service and they picked us up from our hotel in Guanajuato and took us to Rosewood San Miguel de Allende hotel and thenupon departure we arranged car service to Querétaro airport. We were welcomed warmly by reception and given a nice welcome drink. Galilea was warm and pleasant and we were allowed to check in early and were pleasantly surprised with our nice upgraded room 322 which was on higher floor room, had a nice private balcony as it overlooked a nice quiet corner of their beautifully manicured gardens. Deborah, the concierge was wonderful. She organized a walking tour for us and gave us amazing restaurant recommendations! She also always greeted us with her warm smile. She is wonderful and deserves high praise! We would always come back from our daily excursion and go to our room and freshen up and then come down to Bar 1826 where Ulises and Enrique ("Mister") would cordially greet us and make us amazing cocktails. Of course there always is tequila! We also did a tequila tasting and Ulises masterfully educated us on the intricacies of different tequilas. The tequila tasting was wonderful! We would finish our night at Restaurant Luna and Ricardo, Daniel, Osvaldo, Diayana (the host always was pleasant) Breakfast was always wonderful. We always were greeted warmly by Paola the hostess and when we were promptly seated at our beautiful table our servers either Cesar, Lisset, Daniel, or Fernando were always attentive and friendly. We topped off our stay with an amazing spa treatment and Evelyn and Jazmin gave us both amazing spa treatment (We did a couples massage). Overall I can't give enough high praise for all of the staff at this wonderful hotel My wife and I travel a great deal and I have status with numerous hotel chains most notably Marriott where I have Ambassador status (ie highest tier) and I must say this was one of the best hotel experiences we have ever had and that is saying a lot as we travel quite a bit. Highly recommend and can't wait till we come back!

Beautiful hotel! So well taken care of and the grounds are beautiful. Location is also very convenient to central San Miguel. Lovely hotel rooftop restaurant with great view, somewhat heated pool which was nice and relaxing, rooms were very large and with a nice balcony, gym is well equipped. Important thing for families to know is that there is no kids club here anymore and there are limited activities. Even the yoga class I signed up for was cancelled. Not sure why they charge a resort fee when there isn’t really much included with that other than the pool. Would be better just to include any fees in total price rather than adding on resort fees and 10% “service charge” on top of your room rate.

Very pretty hotel setting but the rooms and bathrooms are in need of an update. I get that it’s suppose to feel like an authentic villa from “the old days” but for the price, I want to feel like I’m in a hotel with amenities of the modern world. The main reason I am giving this hotel 3 stars is because of the bar manager, Paula. She is extremely rude and needs a course in hospitality. Our issue with her was ultimately resolved by someone very senior to her, so we are thankful to Rosewood for the swift resolution; however, Paula should find another line of work that does not involve customer service. The daily breakfast is delicious, the gym and spa were both very nice, and the general attitude by the employees (other than Paula) was pleasant and polite. Beware: fireworks happen DAILY between 6-7a in the town. There are ear plugs by the bedside which we used but it’s not possible to drown out the noise completely. This is an issue with the town, not the hotel.

Stunning hotel which is centrally located in the heart of San Miguel. Gorgeous rooftop bar/restaurant with beautiful views of the city. Totally enjoyed our dinning experience here. Great service, wine and cocktail list but fell short on the veggie options on the menu which was a disappointment for me. The garden kitchen restaurant on the property was outstanding. Lovely views, bar, menu and service. I was there celebrating my milestone birthday and every time we checked in at hotel restaurant they would ask if I was celebrating something special and I would say my birthday, but unfortunately I never got a special dessert which was a disappointment. Also, it took a long time to check in and after all that our room was not ready, so they said they will give me call. Two and half hours later never received a call and so I finally checked with the desk clerk and she said our room was ready. I really enjoyed my stay there and would recommend to friends and family.

We had to dig a station menu with the wine pairings. The waiters seemed aloof and did not pay any attention to anything we said. The wine pairings were poor. For example, the meat course had a white sparkling wine when it should’ve been a bold red. The courses looked unique, but they did not match. The looks with flavor.